Icon Bar Bug: Black Text Backing

I appreciate you attaching a screenshot of the issue you encounter on the icon bar on your QuickBooks Desktop (QBDT) account, @LBC_Emily. 

Let me get the help you need to fix this. To start, I recommend updating your QBDT to the latest release. It will keep your software up-to-date and get the latest features and fixes.

After that, run the Quick Fix my Program tool from the QuickBooks Tools Hub. The latter helps fix common errors. To do this, here's how:

1. Close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). 
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Once done, run the Quick Fix my Program tool. Let me show you how:

1. In the QuickBooks Tools Hub, select Program Problems.
2. Select Quick Fix my Program.

If the issue persists, continue with the troubleshooting steps starting with Solution 2 in this article: QuickBooks Desktop fields display black instead of white.

For tips and other resources, you may visit our website for future reference: QBDT self-help articles.

Keep me posted how the steps above work for you. I want to ensure that your icon bar concern will be resolve. Take care always and have a great day ahead.

Hello MirriamM,

I performed all of the fixes you mentioned and also went to the article you posted and started with Solution 2.  Unfortunately, the link to the driver update for Intel is broken.  It just takes me to a Microsoft error site that says I need to update my Internet Explorer to 5 or higher, which it already is.  No matter what browser I use, it gives me the same error message.  I think the link is incorrect.  I then followed all of the other solutions in that article, and still nothing worked.

I did restart my computer after running the QB Quick Fix my Program, and still nothing.  Is there something else we can try?

Hi MirriamM,

I tried all of the solutions you listed in your post, and then followed the link you posted and tried Solution 2 as directed.  However, the link to update my Intel drivers just takes me to a page that says I have to use Internet Explorer 5 or higher, which I have.  None of the other solutions in the article worked either.

After running the QB Quick Fix my Program tool, I did restart my computer, and still nothing.

Do you have any other solutions that might work?  This issue only appeared after I did the last update that QB prompted me to do, so I would imagine it's related directly to that.

Thank you in advance for your help.

This totally worked!  Thank you! :)

Emily

Thanks for getting back to us, @LBC_Emily.

I'm glad that the steps that were shared by my colleague CristineJoeR fix the issue with QuickBooks Desktop's Icon bar.

You can always post in the QuickBooks Community page if you have any other QuickBooks-related concerns. We're always here to assist your further.