Intuit Data Protect

Dan Sargeant · ‎August 12, 2024

I am using Intuit Data Protect with Quick Books Plus Annual Subscription Premier. Does Intuit Data Protect backup my attachments folder?

Jelayca V · ‎August 12, 2024

I appreciate your diligence in ensuring the safety of your important data, Dan. Let me further share with you some information about Intuit Data Protect and its ability to back up your attachments folder.

Yes, Intuit Data Protect does back up your attachments along with your QuickBooks files. However, whether your attachment folder is backed up depends on how you set up your Intuit Data Protect.

If you’re unsure whether your attachments folder is included in the backup, you can check your backup settings to see if you added the folder for backup. Here’s how you can do that:

Open Intuit Data Protect.
Select Change backup settings.
On the Select QuickBooks Data window, view the files and folders to see if your attachments folder is included.
For Entire PC Users, after choosing Continue, verify whether your attachments folder is included in the backup.

If you find that your attachments folder is not included, you can easily add it from your backup set.

For more detailed information on managing your backups, you can refer to this article: Set up Intuit Data Protect to back up files.

Additionally, here are a couple of articles that address common questions about Intuit Data Protect and managing your QuickBooks Desktop (QBDT) account:

Keep us posted if you have further questions about managing your company file in QBDT. We, in the Community, are always here to help.

View solution in original post

Jelayca V · ‎August 12, 2024

I appreciate your diligence in ensuring the safety of your important data, Dan. Let me further share with you some information about Intuit Data Protect and its ability to back up your attachments folder.

Yes, Intuit Data Protect does back up your attachments along with your QuickBooks files. However, whether your attachment folder is backed up depends on how you set up your Intuit Data Protect.

If you’re unsure whether your attachments folder is included in the backup, you can check your backup settings to see if you added the folder for backup. Here’s how you can do that:

Open Intuit Data Protect.
Select Change backup settings.
On the Select QuickBooks Data window, view the files and folders to see if your attachments folder is included.
For Entire PC Users, after choosing Continue, verify whether your attachments folder is included in the backup.

If you find that your attachments folder is not included, you can easily add it from your backup set.

For more detailed information on managing your backups, you can refer to this article: Set up Intuit Data Protect to back up files.

Additionally, here are a couple of articles that address common questions about Intuit Data Protect and managing your QuickBooks Desktop (QBDT) account:

Keep us posted if you have further questions about managing your company file in QBDT. We, in the Community, are always here to help.

ButchieOil · ‎August 21, 2024

I have Data Protect and when I try to do a restore because my other computer crashed it will not show me any of my backups after 2022. I know the last successful backup I did was on 8/11/24 however I have been on the phone with Intuit for over a week and "they see" my backup on their side but cant seem to get them to show when I try to do a restore from data Protect. I really need this fixed ASAP

PLEASE HELP I AM DESPERATE!!!!

Tori B · ‎August 21, 2024

Thanks for sharing your concerns, @ButchieOil.

It sounds like you may be logged into the wrong Intuit Data Protect account. It's not uncommon to see users use the wrong Intuit account sign-in and not see their current backups.

Often times customers will have multiple users in the Company file. Most of those users have Intuit accounts. With that said, you'll want to ensure that you're using the same Intuit account that was used for the IDP setup.

I recommend contacting our support team again and ensuring you're using the correct sign-in information. If you are and our team can see your back up as you mentioned, this issue may need to be escalated.

You can use the link I'm including below to connect with our team directly:

QuickBooks Desktop Support

In the meantime, here are some help guides that cover how to use Intuit Data Protect:

Please don't hesitate to let me know if you have any additional questions or concerns. Have a good one!

ButchieOil · ‎August 21, 2024

I have on the with them for over a week multiple different reps. Screen sharing one rep had me to a backup to a file that had nothing and it still did not show he had to contact someone to have them release it but was supposed to have all the files released but they only did the one with nothing. We have gone thru any and all IDS and it’s an Intuit issue that won’t allow them

RheaMaeH · ‎August 21, 2024

I appreciate the efforts you've put into restoring the Intuit Data Protect backup, ButchieOil. Let me provide additional troubleshooting steps to help fix this.

To start, you can utilize QuickBooks File Doctor, a tool designed to repair damaged company files and address network issues. Here's how:

Download and install QuickBooks Tool Hub.
Open the tool hub and click on Company File Issues.
Select the Run QuickBooks File Doctor option.
If the QuickBooks File Doctor doesn’t open, locate and open QuickBooks Desktop File Doctor manually.
Choose your company file from the dropdown menu. If your file isn’t visible, click Browse to find it.
Click Check your file (middle option only) and then tap Continue.
Enter your QuickBooks admin password and select Next.

If the problem continues, I recommend contacting our support team again. I can see that you've already gotten in touch with them, but it's the best we can do. They have the tools to access your account securely and investigate further.

Here's how:

Open your QuickBooks Desktop.
Navigate to the Help section, then click on QuickBooks Desktop Help.
Click on Contact Us.
Provide a brief description of your concerns.
Tap Continue.
Choose We’ll contact you for a callback or Message Us to start an instant messaging session.

Furthermore, you can visit this article to get an answer to frequently asked questions regarding Intuit Data Protect: Common questions about Intuit Data Protect.

Feel free to ask if you have any follow-up questions about restoring your Intuit Data Protect backups. We're always here to lend a helping hand.

ButchieOil · ‎August 27, 2024

Week #3 and still no back up file. I have done at least 20 screen shares with multiple reps uninstall reinstall...

my issue is that the computer I was working on HAS CRASHED but I am 100% certain that the back up 8/11 was successful and yet it is no where to be found.

mariojrb · ‎August 27, 2024

I appreciate you getting back to the thread with an update about your concern, ButchieOil. I understand the urgency of getting this resolved.

Bear in mind that we'll escalate your case to our Next Level Help team. They'll review your comments in the Community as well as review your recent cases with our support team. You can expect to be contacted by an expert within 1 to 2 business days.

Please be assured that we're here to help. I encourage you to reach out to the Community again if anything comes up.

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