Showing results for 
Search instead for 
Did you mean: 
Corp Controller
Level 1

Invoice template

Our customers request different line items be shown on their invoices so we have a few different templates that we use.  We will start with the standard invoice template, modify the format and then save it as a new template.  

We added the "Balance Due" option through the Designer Layout feature and the total is correct, however, the format does not include the comma for the thousand notation.  So instead of see $1,000.00 we see $1000.00.  How can we fix this?

5 Comments 5

Invoice template

Hi @Corp Controller,


Thank you for taking the time to reach out to us here in the Community. Let me help you include a comma to the numbers showing in the Balance Due field.


A specific setting for the digit grouping is unavailable within the program. For now, I recommend checking the number format from the settings of your computer.


It may be possible that the digit grouping setting was configured. You can follow these steps:


  1. Close QuickBooks Desktop.
  2. Click the Start or Windows button, then select Control Panel.
  3. Press Change date, time, number formats.
  4. In the Region dialog box, go to the Formats tab.
  5. Choose Additional settings
  6. Go to the Numbers tab.
  7. Click the Digit grouping drop-down and make sure to select correct format. 
  8. Hit OK.

Additionally, I recommend visiting the following article to ensure the software is up-to-date and to install critical fixes: Update QuickBooks Desktop to the latest release.


Drop me a comment below if you have any other questions. I'll be happy to help you some more.

Corp Controller
Level 1

Invoice template

Thank you so much for the feedback.  


We have several companies that we bill and the invoices print fine.  We copied an existing template and added the "Balance Due" option on the new template.  Once we did that, the comma stopped printing on invoices that have a total of ten-thousands.


Invoice template

Hi Corp Controller,


Thank you for the additional information. The template could be damaged. You can try to create a new one with the Balance Due instead of copying the template. If the same thing happens, please contact our Support. That way, they can start a screen-sharing session to get more information on the behavior. They are open from 6 AM to 6 PM, PT, Mon-Fri.

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose a way to connect with us:
    • Start messaging with a support expert.
    • Get a callback from an expert (availability may be limited).

If you have other questions, feel free to go back to this thread.

Level 1

Invoice template

It worked

Tori B
QuickBooks Team

Invoice template

Good morning, @Powerwizz


Thanks for following the thread and letting us know that the steps provided by my colleague worked for you. I'm happy to see you're back to business. 


Feel free to swing by the QuickBooks Community any time. We are always here to lend a hand. Take care! 

Need to get in touch?

Contact us