Is anyone else not able to make bank deposits from the iPhone app? Is there a fix? I get the little processing icon and some time after it spits out an error msg.

I want to make sure you're able to enter bank deposits on the mobile app, gilles6.

Upon checking here, there isn't a case reported about the issue. Let's perform some troubleshooting steps to fix this.

Let's start by uninstalling the app on your device to get the latest updates and features. Here's how:

1. Tap and hold the app on your phone.
2. Drag the app to the Uninstall section.
3. Select Yes to confirm.

Once done, download and install QuickBooks Mobile version 5.5. Please browse this article for instructions on how to get and what additional steps to take before you can use the app: Install QuickBooks Online on iPhone.

After installing the app on your iPhone, here's how to make a bank deposit.

1. Tap +, then select Bank Deposit.
2. Under the Choose an account drop-down arrow, choose the bank account to which you wish to deposit funds or choose Select existing payments
3. Complete other fields, then select Save.

If you need to record a customer payment towards an invoice, don't use the Deposit page. Instead, use the Receive payment feature. Follow the steps through this article: Receiving an invoice payment.

Please know that I'm always around if you need any further assistance making bank deposits. Leave a comment below and I'll get back to you. Wishing you and your business continued success.

Deleted the app. Re downloaded it. Same problem. Not working. And yes I receive payments and they go to undeposited funds and I make bank deposits after that. Hard to believe I’m the only one having this issue. 

You are not alone. I am having the same issue. When I click the “+” to add a deposit, I get a load error. 

Thanks for joining us here, Blueeyedtwin85.

I checked the our records and I can't find any open alerts about load errors when creating a bank deposit in the mobile app. 

You'll want to temporarily uninstall the app and install it back again. Here's how:

1. Tap and hold the app on your phone.
2. Drag the app to the Uninstall section.
3. Select Yes to confirm.

After that, follow these steps on how to install the app once again: How to Download the QuickBooks Online Mobile App.

Once done, log back in and check if you can already add a deposit successfully. Let me also share these articles for additional guidance:

• Compare Mobile App Features
• See Your Latest Data in the QuickBooks Online App

Let me know if you're able to record a deposit. The Community is always here if you need anything else. 

I have tried uninstalling the app but the issue persists. Here is the error message I’m getting 

I appreciate you for performing the steps shared above to fix the issue of getting an error while utilizing the Deposit screen, Blueeyedtwin85. Since the issue persists, I'll ensure you can use and make a deposit using the QuickBooks Online app without any errors.

I recommend resetting the QuickBooks Online App. This refreshes the data to ensure that when clicking the “+” to add a deposit will be loaded accurately. This will also help us clear out the stored files which impact and causes problems in the system.

Here's how:

1. Click Help on the navigation bar at the top.
2. Select Reset App Data.
3. Allow a moment for the process to complete, and then close the app.
4. Be sure to right-click the app and Run as Administrator when re-opening.

If the same thing happens after performing the steps above, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account in a secure environment and they'll be able to investigate the cause of the problem. 

You're always welcome to tag me in your reply if you need more help managing your deposit and QBO mobile app. I'll be more than happy to back you up anytime, Blueeyedtwin85. Have a great day!

@ChristieAnn   I don’t have an option of “Refresh Data” when I choose help. Is there somewhere else I should be looking? 

@ChristieAnn   I do not have the option of “refresh data” when I select help. Is there somewhere I should be looking? 

Hi there, @Blueeyedtwin85. 

Thanks for adding a screenshot. Let me share another way to clear your data for your QuickBooks Online (QBO) app. It would be great for a quick update to fix common problems. 

You may also refresh app data through your device settings by following these steps:

1. Setting General iPhone Storage from your device's Settings.
2. Choose the app that's taking up a lot of space.
3. To free up the storage without deleting the documents and data for the app, select Offload App.

Additionally, you may consider creating a bank deposit using a web browser on your device. It works the same as how you access your account on your computer. Let me also add these articles to learn how the QBO app works for you:

• Compare Mobile App Features
• QBO App Overview

Please get back here if you need further help with recording your bank deposits. I'm always around to assist you. Have a good one and take care. 

@LieraMarie_A   Thanks for the suggestion. I offloaded and reinstalled and am still getting the same error message. I am familiar with how to make deposits online (and have had no issues with this) but the mobile app is much more convenient and the way I would prefer to enter them. Is there anything else we can try?

Thanks for coming back to the Community, Blueeyedtwin85. 

I appreciate all your efforts in fixing the issue and sharing the result. Let me get you back on track in entering bank deposits on the mobile app.

To resolve this, I suggest getting in touch with our Customer Care Team. They can pull up your account and investigate what caused this behavior from your end. Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

In the meantime, you may consider creating a bank deposit using a web browser on your device.

Keep your post coming if you need more help managing your deposits. I'm always here to help. Have a great day!

Same problem only on Samsung android device, I am not able to make mobile deposits and when I talk to tech support they actually say " I can't help you because it is a free app and there is no tech support for it. This is crazy, the add that sells online QuickBooks says you can make mobile deposits but I have tried it on multiple phone and can't do it. No one will help me, I have dozens of checks mailed to me each month which is quite normal business,  but I have no way to get them into QuickBooks checking without depositing to another bank account and transferring the money in. I switched banks because all the features were advertised but they don't work.

When i go to the get money page there is no make deposit option that works. I have called and they said my account is in good standing. What is going on, 7 months and waiting!

I'm reporting the issue also. Can't make deposits, very frustrating.

7 months now and no one seems to know why.

Android phone.

Thank you for staying with QuickBooks despite the challenges, @Jimmuncy.

Accessing the mobile app through multiple phones to see if the feature differs is appreciated. That's why I understand your frustration of being unable to make deposits for a long time. I'm here to clarify why you cannot make check deposits on the mobile app.

Yes, the features advertised for the mobile app include the mobile check deposit. However, this isn't available to all customers. You'll need to sign up for QuickBooks Payments and QuickBooks Checking first. Once you're subject to eligibility criteria, credit, and application approval, the option to Deposit checks when you click Get Money will be visible on your end.

We have a specific Support Team that handles situations regarding the processing of payments. It includes credit cards, debit, ACH bank transfers, PayPal, and Venmo. See this article for the complete details: Contact Payments.

To learn more about utilizing mobile check deposit, check out this reference: Use mobile check deposit with QuickBooks Checking.

If you have an existing Payments account, refer to this guide to link it to your QBO account so customers can pay for their invoices online: Connect your QuickBooks Payments account.

I can see that using the QuickBooks app is a convenient way to manage transactions on the go. If you need more help doing tasks, let me know. I'll make sure to get you back on track.

I cannot… “Unable to load data “ shows when I try to choose my bank account. I’ve been through 2 cases now. The first case ended with “Problem Solved”.  It was not. The second case closed with “Unable to reproduce problem”

i expect more from Quickbooks support. 

You are not alone. Me too. 

Thanks for taking the time to post your concern in the Community, @SHapp1.

Since you already have two cases closed but still have the same issue, I recommend them again. They have the tools to investigate further for the resolution provided by the previous cases.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click the Help (?) icon.
3. Select Contact Us to connect with a live support agent.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

Moreover, you can visit this page to learn the supported features of QuickBooks Online mobile apps.: Compare mobile app features.

I'd be happy to assist you with any further inquiries you may have regarding your QuickBooks bank deposits concern. Please feel free to provide additional details in the comment section.

Hello Ethel

Thank you for your response.  But, what good would it do to submit another case? (which is no small feat, btw)  Nothing has changed on my side.

Steve