Showing results for 
Search instead for 
Did you mean: 
Level 1

outlook not responding error

when trying to send emails from quickbooks to outlook i get an error that says outlook is not responding, restart outlook...this doesn't work.


if i close outlook and then send the email, qb sends it without problem.


please help

QuickBooks Team

outlook not responding error

Hi @Impact Erik,


I'm here to assist with the issue you stated. 


We currently have an open investigation with this unexpected behavior. Our product engineers are working to have a fix deployed in the shortest possible time. As for the workaround, you've already mentioned it above. You'll have to close Outlook so you can send out emails within QuickBooks. 


With that said, I suggest contacting our Technical Support team so they can add you to the list of our affected users. This way, you can expect a notification email whenever an update on this investigation becomes available. You can refer to this investigation number: INV-0671.


Here's how:


  1. On your QuickBooks homepage, go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

Another option you have is to set up webmail to your QuickBooks Desktop. See the steps listed in this article: Connect your email to QuickBooks Desktop. Look for the Set up your secure webmail to work with QuickBooks section.


In case you need additional help, leave a comment below. I'll get back to you as soon as I can. 

Level 1

outlook not responding error

investigation number: INV-0671.

We are having the issue where outlook is not connecting.

We are using office365 outlook

intuit version 2019

This started yesterday with no quickbooks updates installed to my knowlage.

Please advise.


QuickBooks Team

outlook not responding error

Our engineers are still working for a fix, Rsnella. Rest assured that we're prioritizing this issue.


In the meantime, close Outlook when you send an email. It allows our program to send your transactions.


I'd also suggest reaching out to our customer care support. We're taking notes of the users who are affected by the issue. Please follow Ryan_M's steps to get in touch with us. 


Once it's fixed, you can easily email sales forms in QuickBooks Desktop.


We're open 24/7 to help you. Don't hesitate to get back to us if you have other concerns. 

Need to get in touch?

Contact us