cancel
Showing results for 
Search instead for 
Did you mean: 
Impact Erik
Level 1

outlook not responding error

when trying to send emails from quickbooks to outlook i get an error that says outlook is not responding, restart outlook...this doesn't work.

 

if i close outlook and then send the email, qb sends it without problem.

 

please help

12 Comments 12
Ryan_M
Moderator

outlook not responding error

Hi @Impact Erik,

 

I'm here to assist with the issue you stated. 

 

We currently have an open investigation with this unexpected behavior. Our product engineers are working to have a fix deployed in the shortest possible time. As for the workaround, you've already mentioned it above. You'll have to close Outlook so you can send out emails within QuickBooks. 

 

With that said, I suggest contacting our Technical Support team so they can add you to the list of our affected users. This way, you can expect a notification email whenever an update on this investigation becomes available. You can refer to this investigation number: INV-0671.

 

Here's how:

 

  1. On your QuickBooks homepage, go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

Another option you have is to set up webmail to your QuickBooks Desktop. See the steps listed in this article: Connect your email to QuickBooks Desktop. Look for the Set up your secure webmail to work with QuickBooks section.

 

In case you need additional help, leave a comment below. I'll get back to you as soon as I can. 

rsnella
Level 1

outlook not responding error

investigation number: INV-0671.

We are having the issue where outlook is not connecting.

We are using office365 outlook

intuit version 2019

This started yesterday with no quickbooks updates installed to my knowlage.

Please advise.

 

Kristine Mae
Moderator

outlook not responding error

Our engineers are still working for a fix, Rsnella. Rest assured that we're prioritizing this issue.

 

In the meantime, close Outlook when you send an email. It allows our program to send your transactions.

 

I'd also suggest reaching out to our customer care support. We're taking notes of the users who are affected by the issue. Please follow Ryan_M's steps to get in touch with us. 

 

Once it's fixed, you can easily email sales forms in QuickBooks Desktop.

 

We're open 24/7 to help you. Don't hesitate to get back to us if you have other concerns. 

ECS3
Level 1

outlook not responding error

I am having the same issue. Closing Outlook (365) does not correct the problem. This has been happening off and on for a month or so. Now nothing seems to correct the problem... closing Outlook and reopening, closing Outlook and not reopening it, closing QB and reopening, restarting the entire computer. Nothing is allowing me to use this function. VERY frustrating. Really the only way I deliver invoices now. 

ECS3
Level 1

outlook not responding error

I am having the same problem. This has been happening occassionally for a month or so. Now the situation is different. Shutting down Outlook (365) doesn't solve the problem. Shutting down outlook and reopening... shutting down QB and reopening... restarting the computer... nothing brings this feature back to life. This is really the only way I now deliver invoices. "Glad" to see I am not the only one. Need to have it fixed pronto.

Thanks

Divina_N
QuickBooks Team

outlook not responding error

Look no further, @ECS3.

 

Currently, the investigation for the error Outlook is not responding (INV-0671) is still in progress. A workaround for this is to run both QuickBooks and MS Outlook as an admin. Here's how:

  1. Close your QuickBooks Desktop program.
  2. Next, open the Windows Start menu.
  3. In the search field, type QuickBooks. Right-click the icon and choose Open file location.
  4. From the folder, right-click the QuickBooks.exe file and select Properties. qb1.PNG
  5. Click the Compatibility tab.
  6. Select to check the Run this program as Administrator option. 
  7. Hit Apply and then OK.

 

Also, to add you to the list of affected users, I recommend reaching out to our technical support team. Once added, you'll be notified of the investigation updates and if the resolution is available. To do so, please follow the steps outlined by my colleague, Ryan_M. 

 

You can always seek self-help articles on our Community page to help you finish your QuickBooks tasks in no time.

 

Feel free to post here again if you have any other questions about sending emails through Outlook in QuickBooks. I'll be right here to lend a helping hand. Take care always. 

David Schwimmer
Level 1

outlook not responding error

Actually, QuickBooks outlook is not responding issue crops up if the QuickBooks and MS office has compatibility issue. However, we have added below a link of the article, which is fully fledged to remove QuickBooks outlook is not responding....

 

[Removed]

Kelemvor
Level 1

outlook not responding error

Is this still an known problem or has it theoretically been resolved?  I still have users with Outlook going Not Responding when they try to send emails.

Kelemvor
Level 1

outlook not responding error

Is this still an known problem or has it theoretically been resolved? I still have users with Outlook going Not Responding when they try to send emails.

Carneil_C
QuickBooks Team

outlook not responding error

Thanks for following along with the thread, @Kelemvor. I’ll provide information and ensure you’ll be able to manage your transactions in QuickBooks Desktop.

 

I’d also feel the same when faced with this kind of situation, and I appreciate you for bringing this to our attention.

 

At this time, we have an open investigation (INV-0671) for this exact issue you stated above. This has been raised with the banking engineers to understand why this unexpected behavior is happening. Rest assured, our engineers are working on a fix.

 

As a workaround, you can close the Outlook so you can send out emails within QuickBooks.

 

For now, I suggest contacting our Technical Support team to add you to the list of affected users. This way, you’ll receive a notification when a fix is available. You can present this investigation number (INV) mentioned above so they’ll have a reference.

 

Here’s how:

  1. On your QuickBooks homepage, go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

 

Check this handy article for further details on how to fix an error when QuickBooks is unable to send your email to Outlook.

 

Please feel free to get in touch with me here for any additional questions with QuickBooks Desktop. The Community always has your back. Have a great day! 

Kelemvor
Level 1

outlook not responding error

Seriously?  INV-0671 was created 2 YEARS ago and it's still not resolved?  Is there any hope of this ever being resolved?  There's no way this problem would be broken for 2 years unless no one is actually looking at it.  That's very sad that Quickbooks either has mediocre developers that can't fix a simple problem or that don't care about fixing the problem.

kylel821
Level 1

outlook not responding error

QuickBooks Outlook stopped working well which is extremely frustrating. We've called QuickBooks support four times to go over the issues and were never told about this open investigation. But in-recent I have found an appropriate guide that is the potential to assist in resolving the QuickBooks outlook compatibility issue. If you are facing the outlook issue, then I would suggest you try the following article link.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up