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jdrick
Level 2

Program Startup Error - We're sorry, Quickbooks Desktop Point of Sale has run into a problem.

This past week, we began receiving this error message when trying to open Quickbooks Desktop POS 18.0 - "We're sorry, Quickbooks Desktop Point of Sale has run into a problem. Please restart the program". 

 

I did some digging as a message popped up stating something to the effect "C://Program ..." (don't recall the message totally). I looked on my C:// drive and found a file labeled "C://program". I deleted it, and I was able top open up the POS program, and everything worked fine. However, after I restart windows, the same error pops up again, and I cannot open the POS software.

 

Prior to this problem I had updated Windows and all Microsoft programs that needed to be updated on this particular PC. Not sure if that's what caused this.

 

 

Anyway, I have struck out trying to find a solution to this issue. Anyone having the same issue? Anyone know what I could try to resolve this. This is being used by a small business. Fortunately, the business is closed due to the Covid 19 restrictions. I would like to get this resolved prior to the store reopening.

 

Thanks in advance for any help you might be able to offer. - Rick

Solved
Best answer May 04, 2020

Best Answers
jdrick
Level 2

Program Startup Error - We're sorry, Quickbooks Desktop Point of Sale has run into a problem.

Yesterday afternoon, I did the following:

  • Renamed the Program file that was being placed on my C: drive to Program.exe - I was able to open the POS software successfully.
  • Next, I disabled my Webroot software from starting up with Windows. I restarted my PC - I was still able to open POS software successfully.
  • Next, I deleted the Program.exe file from my C: drive, and restarted windows. The POS software opened successfully.
  • Finally, I reset the Webroot software to open when windows is restarted, and then rebooted my PC. Surprisingly, the POS software opened successfully, even with the Webroot software running after rebooting. There was no Program file placed on the C: drive, as it had in previous Window restarts.

 

So, not sure what resolved the issue of the Webroot Program file being placed on the C: drive, but its no longer happening, and out store's POS is now working again. 

View solution in original post

7 Comments
Angelyn_T
QuickBooks Team

Program Startup Error - We're sorry, Quickbooks Desktop Point of Sale has run into a problem.

Hello, @jdrick.

 

I appreciate the steps you've performed when trying to resolve the problem you're getting. I'm here to help you so you'll be able to open QuickBooks and get back to business seamlessly.

 

As I've checked from our records, I haven't found any ongoing investigation about this error. To isolate the issue, we can start by installing QuickBooks using the clean install. This process help resolves issues while running QuickBooks.

 

  • Step 1. Uninstall QuickBooks Point of Sale
  • Step 2. Rename all Point of Sale folders
  • Step 3. Reinstall Point of Sale
  • Step 4. Restore your company file

For the detailed steps, check out this article: Clean reinstall QuickBooks Point of Sale.

 

Before performing the steps above, make sure that:

 

  • You’ve created a backup of your data file.
  • You have your QuickBooks Desktop Point of Sale download file or your installation CD.
  • Your License and Product Numbers are available.
  • You can sign in as Windows Administrator before performing the next steps.
  • The computers you will be working on are available to be restarted.

I'm also adding these articles you can read more about resolving error while working with QuickBooks Point of Sale:

 

 

Post again if you have any other questions. I'm a few clicks away to help. Happy weekend!

jdrick
Level 2

Program Startup Error - We're sorry, Quickbooks Desktop Point of Sale has run into a problem.

I am very reluctant to uninstall/reinstall, fearing loss of data, and having to reset all settings for the 5 pc in the store. Is there a program that I could download that can scan my setup?

 

Knowing the software ran fine prior to the store closing, and the only thing different since then was the updating of Windows 10, it seems as though its a Windows change that may have caused this?

 

I was able to take a photo of the message that popped up regarding the "C:// Program file.." I've attached for your review.

 

Thanks..

jdrick
Level 2

Program Startup Error - We're sorry, Quickbooks Desktop Point of Sale has run into a problem.

I looked at the properties of the C:/Program file that is placed on this pc everytime I try to open QB POS 18. It is a webroot file. I will see if I can determine why that suddenly is installing that when opening QB POS 18

Angelyn_T
QuickBooks Team

Program Startup Error - We're sorry, Quickbooks Desktop Point of Sale has run into a problem.

Thank you for the screenshot added, @jdrick.

 

This error can be resolve by opening your C: drive and deleting or renaming the "Program" file or folder found there.  Be careful not to touch "Program Files" though, those are critical. Or, you can just click on the Rename button on the prompt you received. Once completed, restart your computer and reopen QuickBooks.

 

If you're getting the same problem after doing these steps, I suggest reaching out to our Support Team so they can review this more closely and help resolve the error you're getting. For the support's contact information, check out this link and look for the details under the QuickBooks Desktop Point of Sale section.

 

Get back to me if there's anything you need assistance with. I'm more than happy to help. Wishing you continued success!

jdrick
Level 2

Program Startup Error - We're sorry, Quickbooks Desktop Point of Sale has run into a problem.

I have done as you suggested several times, but every time I restart windows it appears again. I am currently trying to seek out  an answer From WebRoot. Until then, I am disabling webroot. Once I do that I have no problems.

jdrick
Level 2

Program Startup Error - We're sorry, Quickbooks Desktop Point of Sale has run into a problem.

Yesterday afternoon, I did the following:

  • Renamed the Program file that was being placed on my C: drive to Program.exe - I was able to open the POS software successfully.
  • Next, I disabled my Webroot software from starting up with Windows. I restarted my PC - I was still able to open POS software successfully.
  • Next, I deleted the Program.exe file from my C: drive, and restarted windows. The POS software opened successfully.
  • Finally, I reset the Webroot software to open when windows is restarted, and then rebooted my PC. Surprisingly, the POS software opened successfully, even with the Webroot software running after rebooting. There was no Program file placed on the C: drive, as it had in previous Window restarts.

 

So, not sure what resolved the issue of the Webroot Program file being placed on the C: drive, but its no longer happening, and out store's POS is now working again. 

View solution in original post

Ashley H
QuickBooks Team

Program Startup Error - We're sorry, Quickbooks Desktop Point of Sale has run into a problem.

Thanks for the response, @jdrick.

 

I'm happy to hear that your program is up and running again smoothly. Thanks for leaving details of the steps you took, as this will help others if they run into the same issue. If you have any other questions or concerns, don't hesitate and reach back out to us. We're always happy to help!

 

Best wishes to you and your company. Have a safe week ahead.

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