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This past week, we began receiving this error message when trying to open Quickbooks Desktop POS 18.0 - "We're sorry, Quickbooks Desktop Point of Sale has run into a problem. Please restart the program".
I did some digging as a message popped up stating something to the effect "C://Program ..." (don't recall the message totally). I looked on my C:// drive and found a file labeled "C://program". I deleted it, and I was able top open up the POS program, and everything worked fine. However, after I restart windows, the same error pops up again, and I cannot open the POS software.
Prior to this problem I had updated Windows and all Microsoft programs that needed to be updated on this particular PC. Not sure if that's what caused this.
Anyway, I have struck out trying to find a solution to this issue. Anyone having the same issue? Anyone know what I could try to resolve this. This is being used by a small business. Fortunately, the business is closed due to the Covid 19 restrictions. I would like to get this resolved prior to the store reopening.
Thanks in advance for any help you might be able to offer. - Rick
Solved! Go to Solution.
Yesterday afternoon, I did the following:
So, not sure what resolved the issue of the Webroot Program file being placed on the C: drive, but its no longer happening, and out store's POS is now working again.
Hello, @jdrick.
I appreciate the steps you've performed when trying to resolve the problem you're getting. I'm here to help you so you'll be able to open QuickBooks and get back to business seamlessly.
As I've checked from our records, I haven't found any ongoing investigation about this error. To isolate the issue, we can start by installing QuickBooks using the clean install. This process help resolves issues while running QuickBooks.
Before performing the steps above, make sure that:
Post again if you have any other questions. I'm a few clicks away to help. Happy weekend!
I am very reluctant to uninstall/reinstall, fearing loss of data, and having to reset all settings for the 5 pc in the store. Is there a program that I could download that can scan my setup?
Knowing the software ran fine prior to the store closing, and the only thing different since then was the updating of Windows 10, it seems as though its a Windows change that may have caused this?
I was able to take a photo of the message that popped up regarding the "C:// Program file.." I've attached for your review.
Thanks..
I looked at the properties of the C:/Program file that is placed on this pc everytime I try to open QB POS 18. It is a webroot file. I will see if I can determine why that suddenly is installing that when opening QB POS 18
Thank you for the screenshot added, @jdrick.
This error can be resolve by opening your C: drive and deleting or renaming the "Program" file or folder found there. Be careful not to touch "Program Files" though, those are critical. Or, you can just click on the Rename button on the prompt you received. Once completed, restart your computer and reopen QuickBooks.
If you're getting the same problem after doing these steps, I suggest reaching out to our Support Team so they can review this more closely and help resolve the error you're getting. For the support's contact information, check out this link and look for the details under the QuickBooks Desktop Point of Sale section.
Get back to me if there's anything you need assistance with. I'm more than happy to help. Wishing you continued success!
I have done as you suggested several times, but every time I restart windows it appears again. I am currently trying to seek out an answer From WebRoot. Until then, I am disabling webroot. Once I do that I have no problems.
Yesterday afternoon, I did the following:
So, not sure what resolved the issue of the Webroot Program file being placed on the C: drive, but its no longer happening, and out store's POS is now working again.
Thanks for the response, @jdrick.
I'm happy to hear that your program is up and running again smoothly. Thanks for leaving details of the steps you took, as this will help others if they run into the same issue. If you have any other questions or concerns, don't hesitate and reach back out to us. We're always happy to help!
Best wishes to you and your company. Have a safe week ahead.
What is the file name program.exe?
Let me provide some information about this matter, Miguel.
The program exe is a file that can be run as a program on your computer. After opening this file, a prompt will appear for an option to install this file.
For future reference, I have included some articles that can help you get familiar with QuickBooks and make the most out of it for your business. You can check them out here: QuickBooks Tutorials.
You're always welcome to comment on this post or the forum if you require additional information about the different file formats used in QuickBooks. I'm here to lend a hand. Take care always!
Ok, where do I find this executable program, its not in the cd/dvd or the iso, I could not fined it in the intuit folder.
Can it be downloaded, if from where? I got the tool hub and the tool doctor and the programs but id does not fit it.
Thanks for getting back to the thread, @Miguelitos. Let me jump into this conversation and provide you with further info about the program.exe file.
The file program.exe refers to any executable program on a Windows computer. Some common locations where you can find executable files with the .exe extension are in your System directories:
Another option to locate the "program.exe" file is to check the "Programs and Features" section of the Control Panel. This area lists all the programs installed on your computer, which could help you identify the program associated with the "program.exe" file. Another approach would be to consult an IT professional, as they may have more specialized knowledge about where specific program files are typically stored on your system.
If you need to reinstall QuickBooks Point of Sale, you can download it by visiting the QuickBooks Downloads & Updates page. Simply click the standard setup, then select the country, product, version, and click Search. After that, select Download to install the program.
Please let me know if you have additional questions about locating your files. I'll be here to help you out. Have a good one.
I'm getting this issue. However, I'm not seeing anything with program.exe or anything about renaming any files. I just get the "We're sorry, QuickBooks Desktop Point of Sale has run into a problem. Please restart the program.". Can someone walk me through this please?
Hi there, Manny Mares.
Let's perform troubleshooting by installing and re-installing your QuickBooks POS to start afresh and help resolve the issue of your system not running.
Here's how:
However, kindly ensure the below before performing the steps, kindly ensure the following:
Furthermore, in locating your files in your QBO POS, I recommend seeking help from your Information Technology (IT) personnel as QuickBooks discontinued this program.
You can check out this website for information on the cessation of QBDT POS: Discontinuation of QuickBooks Desktop Point of Sale FAQs.
Feel free to ask if you have any further inquiries or need additional assistance with your QBDT POS system. I'm just one click ahead to help you. Have a great day!
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