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Level 1

QB Desktop Pro Plus 2019 Subscription Renewal

My QB Desktop Pro Plus 2019 Annual Subscription was on auto renewal on May 10 but my credit card on file was no longer active, therefore the $319 charge did not go through. I was told when I initially purchased this subscription, it was so I could download my bank transactions. Is this true? 

I went to CAMPS, logged in, and updated my credit card information. My product is not listed there, only the last version - QB Desktop 2016 - which is still marked as ACTIVE. 

I need some help, because there is multiple problems going on here. 

Solved
Best answer May 22, 2020

Best Answers
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Moderator

QB Desktop Pro Plus 2019 Subscription Renewal

Hello @LCK1,

 

Yes, with Banking Feeds, you can connect your bank account so you can easily download your bank transactions. You'll want to contact our Customer Care Support directly so someone can pull your purchase history and review the status of your account and subscription.

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Select Search for something else.
  5. Enter Account and Subscription Status in the Tell us more about your question: field.
  6. Click Start a Message.

In addition, here's an article you can read to learn more about our available support: Support hours and types.

 

Lastly, I've got you these helpful articles for ideas about how you can manage your account and related transactions: Help Articles for QuickBooks Desktop.

 

If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.

View solution in original post

2 Comments 2
Highlighted
Moderator

QB Desktop Pro Plus 2019 Subscription Renewal

Hello @LCK1,

 

Yes, with Banking Feeds, you can connect your bank account so you can easily download your bank transactions. You'll want to contact our Customer Care Support directly so someone can pull your purchase history and review the status of your account and subscription.

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Select Search for something else.
  5. Enter Account and Subscription Status in the Tell us more about your question: field.
  6. Click Start a Message.

In addition, here's an article you can read to learn more about our available support: Support hours and types.

 

Lastly, I've got you these helpful articles for ideas about how you can manage your account and related transactions: Help Articles for QuickBooks Desktop.

 

If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.

View solution in original post

Highlighted
Level 11

QB Desktop Pro Plus 2019 Subscription Renewal

@LCK1 

You may have created more than one CAMPS for your license information. You may purchase QB 2020 Pro 1 user with a one time license for $300 directly or $200 thru a partner/reseller to upgrade your 2019 version.

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