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LCK1
Level 1

QB Desktop Pro Plus 2019 Subscription Renewal

My QB Desktop Pro Plus 2019 Annual Subscription was on auto renewal on May 10 but my credit card on file was no longer active, therefore the $319 charge did not go through. I was told when I initially purchased this subscription, it was so I could download my bank transactions. Is this true? 

I went to CAMPS, logged in, and updated my credit card information. My product is not listed there, only the last version - QB Desktop 2016 - which is still marked as ACTIVE. 

I need some help, because there is multiple problems going on here. 

Solved
Best answer May 22, 2020

Best Answers
JonpriL
Moderator

QB Desktop Pro Plus 2019 Subscription Renewal

Hello @LCK1,

 

Yes, with Banking Feeds, you can connect your bank account so you can easily download your bank transactions. You'll want to contact our Customer Care Support directly so someone can pull your purchase history and review the status of your account and subscription.

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Select Search for something else.
  5. Enter Account and Subscription Status in the Tell us more about your question: field.
  6. Click Start a Message.

In addition, here's an article you can read to learn more about our available support: Support hours and types.

 

Lastly, I've got you these helpful articles for ideas about how you can manage your account and related transactions: Help Articles for QuickBooks Desktop.

 

If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.

View solution in original post

12 Comments 12
JonpriL
Moderator

QB Desktop Pro Plus 2019 Subscription Renewal

Hello @LCK1,

 

Yes, with Banking Feeds, you can connect your bank account so you can easily download your bank transactions. You'll want to contact our Customer Care Support directly so someone can pull your purchase history and review the status of your account and subscription.

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Select Search for something else.
  5. Enter Account and Subscription Status in the Tell us more about your question: field.
  6. Click Start a Message.

In addition, here's an article you can read to learn more about our available support: Support hours and types.

 

Lastly, I've got you these helpful articles for ideas about how you can manage your account and related transactions: Help Articles for QuickBooks Desktop.

 

If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.

View solution in original post

Fiat Lux - ASIA
Level 15

QB Desktop Pro Plus 2019 Subscription Renewal

@LCK1 

You may have created more than one CAMPS for your license information. You may purchase QB 2020 Pro 1 user with a one time license for $300 directly or $200 thru a partner/reseller to upgrade your 2019 version.

896761246450078
Level 1

QB Desktop Pro Plus 2019 Subscription Renewal

please give me a call at [phone number removed] or [phone number removed]

thank you Ricardo [last name removed]

IamjuViel
QuickBooks Team

QB Desktop Pro Plus 2019 Subscription Renewal

You can contact our Support Team through the Help menu, @Ricardo

 

I don't want you waiting that long for support when you have me right here! Can you share with us here additional detail about your concern? This way, I can help you get back to business. You can provide me the details of your concern in the comment section below. 

 

If you still wish to talk to our Support team, here are the steps to contact them.

  1. Go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose a way to connect with us:
    • Start messaging with a support expert.
    • Get a callback from an expert (availability may be limited).

Also, you can refer to this article for more detailed information about the support we offer at Intuit and its availability: Support hours and types.

 

The Community always has your back and would also be happy to help with your questions as well. I’m just a few clicks away should you need anything. 

Lois Garcia
Level 1

QB Desktop Pro Plus 2019 Subscription Renewal

My credit card number changed so never received information to renew my Quick Books subscription.

Please help me. I entered new credit card information

LieraMarie_A
QuickBooks Team

QB Desktop Pro Plus 2019 Subscription Renewal

I'm here to ensure you can change your card information without any further delay, @Lois Garcia.

 

There are just a few steps to change the billing info. I'll guide you how.

 

  1. Sign in as the Master or Company Admin.
  2. Go to the Gear icon, then select Account and Settings.
    Capture.JPG
  3. From the left menu, select Billing & Subscription.
  4. Select Edit ✎ beside your payment method.
  5. Update your credit card info.
  6. Make sure the address in QuickBooks is the same as the one on your credit card statement.
  7. Once everything’s good, select Confirm card or Save.
  8. Click Done.

 

On the other hand, if you subscribed to QuickBooks Online through an app store, you can update your payment info directly through it. Refer to this link for the step-by-step instruction: Update the payment information for your subscription.

 

Additionally, you can check these articles to learn more about handling your payment and plan info, as well as managing user access:

 

Please feel free to leave a comment if you have any other questions. Take care.

896761246450078
Level 1

QB Desktop Pro Plus 2019 Subscription Renewal

could you please give me a call at {Removed} wonderful house cleaning services

Angelyn_T
QuickBooks Team

QB Desktop Pro Plus 2019 Subscription Renewal

Hello there, @896761246450078.

 

For the security of your account and information, we can't display your contact details here on the Community page. However, you can always connect with a QuickBooks representative by following the steps provided by IamjuViel above.

 

Moreover, I would be glad if you can share your concern with us here on this thread so we can address them immediately.

 

Additional details are much appreciated. Just add a comment below. Have a good day!

skocsis
Level 1

QB Desktop Pro Plus 2019 Subscription Renewal

I will not let you leave a message, it only let you pick what version of quickbooks you have.  Seriously what kind of customer service is this.  

Angelyn_T
QuickBooks Team

QB Desktop Pro Plus 2019 Subscription Renewal

Hi, @skocsis.

 

I can help you with connecting to our QuickBooks Desktop Support.

 

Here's how:

 

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop under the Which QuickBooks do you need help with?.
  3. Set your QuickBooks productedition, enter a short description of your concern or what help you need.
  4. Click on Continue.
  5. Choose a way to connect with a representative.

 

You can also get help with support through your QuickBooks Desktop file. For your reference, you can use this link and follow the instructions under the QuickBooks Desktop (Windows) section: Contact QuickBooks Desktop support.

 

For more tips about subscription renewal, you can also open these articles:

 

 

Let me know how this works out on your end and if you have any other QuickBooks or payroll questions. I'm determined to help you out. Thanks for reaching out, and keep safe always!

Horseman1
Level 1

QB Desktop Pro Plus 2019 Subscription Renewal

yes

Horseman1
Level 1

QB Desktop Pro Plus 2019 Subscription Renewal

yes


@LCK1 wrote:

My QB Desktop Pro Plus 2019 Annual Subscription was on auto renewal on May 10 but my credit card on file was no longer active, therefore the $319 charge did not go through. I was told when I initially purchased this subscription, it was so I could download my bank transactions. Is this true? 

I went to CAMPS, logged in, and updated my credit card information. My product is not listed there, only the last version - QB Desktop 2016 - which is still marked as ACTIVE. 

I need some help, because there is multiple problems going on here. 


 

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