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llroberts
Level 2

QBO Print Queue

I have been trying for days to figure out how to remove 336 invoices from the print queue.  After I have printed them, they remain there.  I have tried everything I can think of short of going into each individual invoice to uncheck the print button.  Please don't tell me that is what I have to do.  I would think that after they have been printed they would not remain in the queue, but that has not been my experience.  Please tell me what I'm doing wrong.

Solved
Best answer April 22, 2021

Best Answers
MirriamM
Moderator

QBO Print Queue

Thanks for getting back to us, @llroberts.

 

Let me share additional information on removing invoices from the print queue. 

 

When selecting the batch printing the invoices, it'll open on the other tab, right-click and choose Print to trigger the system that you're going to print it. Once the print options pop up, close the tab. You will now go back to the QuickBooks Online (QBO) page and receive a prompt if you want to mark selected transactions as printed. Select Yes.

 

From there, all the invoices for printing will disappear. 

 

For more information about creating and sending invoices, consider checking out this article: Create invoices in QuickBooks Online.

 

You may also find the below links helpful:

Let me know in the comment section how things go on your end. I want to ensure this gets resolved for you. Have a good one!

View solution in original post

4 Comments 4
Maybelle_S
QuickBooks Team

QBO Print Queue

Hello there, @llroberts.

 

I can share some information on how to remove the invoices in the Print queue.

 

You'll have to choose the invoices you want to be removed from the queue by checking them off. Choose Print transactions from the Batch actions. The invoices will open in another Google tab. Instead of printing, you’re going to close the tab that just opened. This takes you back to QBO, you'll be asked if you want to mark the selected transactions as printed. Click Yes. Your print queue should now be empty.

 

I've added this link about customizing invoices in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Please know that you can always get back to us if you have other questions. I'm more than happy to help. Take care.

llroberts
Level 2

QBO Print Queue

Thank you, but that did not work.  If I print each invoice by itself, not as a batch, it will ask me if I want to mark it as printed and I click yes, then it no longer appears in the print queue.  Batch printing seems to be the issue.  I never get the message asking if I want them to be marked as printed if I print as a batch.

MirriamM
Moderator

QBO Print Queue

Thanks for getting back to us, @llroberts.

 

Let me share additional information on removing invoices from the print queue. 

 

When selecting the batch printing the invoices, it'll open on the other tab, right-click and choose Print to trigger the system that you're going to print it. Once the print options pop up, close the tab. You will now go back to the QuickBooks Online (QBO) page and receive a prompt if you want to mark selected transactions as printed. Select Yes.

 

From there, all the invoices for printing will disappear. 

 

For more information about creating and sending invoices, consider checking out this article: Create invoices in QuickBooks Online.

 

You may also find the below links helpful:

Let me know in the comment section how things go on your end. I want to ensure this gets resolved for you. Have a good one!

View solution in original post

llroberts
Level 2

QBO Print Queue

Thank you,  I was trying to do it from a different screen.  I finally got it!

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