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llroberts
Level 2

QBO Print Queue

I have been trying for days to figure out how to remove 336 invoices from the print queue.  After I have printed them, they remain there.  I have tried everything I can think of short of going into each individual invoice to uncheck the print button.  Please don't tell me that is what I have to do.  I would think that after they have been printed they would not remain in the queue, but that has not been my experience.  Please tell me what I'm doing wrong.

Solved
Best answer April 22, 2021

Best Answers
MirriamM
Moderator

QBO Print Queue

Thanks for getting back to us, @llroberts.

 

Let me share additional information on removing invoices from the print queue. 

 

When selecting the batch printing the invoices, it'll open on the other tab, right-click and choose Print to trigger the system that you're going to print it. Once the print options pop up, close the tab. You will now go back to the QuickBooks Online (QBO) page and receive a prompt if you want to mark selected transactions as printed. Select Yes.

 

From there, all the invoices for printing will disappear. 

 

For more information about creating and sending invoices, consider checking out this article: Create invoices in QuickBooks Online.

 

You may also find the below links helpful:

Let me know in the comment section how things go on your end. I want to ensure this gets resolved for you. Have a good one!

View solution in original post

8 Comments 8
Maybelle_S
QuickBooks Team

QBO Print Queue

Hello there, @llroberts.

 

I can share some information on how to remove the invoices in the Print queue.

 

You'll have to choose the invoices you want to be removed from the queue by checking them off. Choose Print transactions from the Batch actions. The invoices will open in another Google tab. Instead of printing, you’re going to close the tab that just opened. This takes you back to QBO, you'll be asked if you want to mark the selected transactions as printed. Click Yes. Your print queue should now be empty.

 

I've added this link about customizing invoices in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Please know that you can always get back to us if you have other questions. I'm more than happy to help. Take care.

llroberts
Level 2

QBO Print Queue

Thank you, but that did not work.  If I print each invoice by itself, not as a batch, it will ask me if I want to mark it as printed and I click yes, then it no longer appears in the print queue.  Batch printing seems to be the issue.  I never get the message asking if I want them to be marked as printed if I print as a batch.

MirriamM
Moderator

QBO Print Queue

Thanks for getting back to us, @llroberts.

 

Let me share additional information on removing invoices from the print queue. 

 

When selecting the batch printing the invoices, it'll open on the other tab, right-click and choose Print to trigger the system that you're going to print it. Once the print options pop up, close the tab. You will now go back to the QuickBooks Online (QBO) page and receive a prompt if you want to mark selected transactions as printed. Select Yes.

 

From there, all the invoices for printing will disappear. 

 

For more information about creating and sending invoices, consider checking out this article: Create invoices in QuickBooks Online.

 

You may also find the below links helpful:

Let me know in the comment section how things go on your end. I want to ensure this gets resolved for you. Have a good one!

llroberts
Level 2

QBO Print Queue

Thank you,  I was trying to do it from a different screen.  I finally got it!

BJZ1718
Level 1

QBO Print Queue

This resolution doesn't work. I clicked the tab that said "do you want to mark them as printed" (or whatever it says) and they still show up as needing to be printed.

BJZ1718
Level 1

QBO Print Queue

This doesn't work in Chrome. What browser are you using. This is one of the big problems with QBs online (and I say "1" to be polite). There are too many different ways to do things and they all work differently - or not at all as in this case. I've discovered so many bugs I feel like in a bug-infested swamp.

 

BJZ1718
Level 1

QBO Print Queue

What do you mean by "right click on the 'other' tab?" What "other" tab are you talking about. I'm having the same issues as the original poster and I still cannot get rid of the hundreds of invoices that need to be printed that were brought over from the migration.

BJZ1718
Level 1

QBO Print Queue

This is still not working for me. Can you please provide more detailed instructions and be more specific as to what you are talking about? Also, do you have to be in accountant or business view, on the web or in the desktop app, which browser, etc. All of these things matter. I've right clicked on every thing I can think to right click on and don't get the results you suggest.

 

BTW - if it's this difficult. Your techs need to come up with a better, easier way to do this. How about an action to "uncheck for printing?"

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