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TelephonePro
Level 1

Quickbooks Desktop Pro Plus 2022 crashes Word and Excel

Was forced to update my 2019 desktop version to the subscription desktop pro plus 2022 version of Quickbooks at eh end of May 2022. I have had no issues logging into into my company files in Quickbooks but if I have a word document or excel spreadsheet open they close after I enter my login information for Quickbooks and Quickbooks fully opens.

There is no notice to save the document or spreadsheet, like when you hit the X without saving. They just close. When I re-open them there is no auto-recover option.

1 Comment 1
LeizylM
QuickBooks Team

Quickbooks Desktop Pro Plus 2022 crashes Word and Excel

Let's get this sorted out so you can get back to working order,TelephonePro.

 

check if it's a data issue by running the Verify Data Utility tool. This helps resolve unexpected behavior like this.

 

Here's how:

 

  1. Click on File.
  2. Select Utilities and choose Verify Data.
  3. When prompted with the error, go to Rebuild Now.

 

Or you can do the following to rebuild your data:

 

  1. Choose File.
  2. Go to Utilities.
  3. Click Rebuild Data.

 

For more detailed instructions, I'd recommend checking this article: Resolve data damage on your company file.

 

If the issue persists,  you can run the QuickBooks Tool Hub. This program is used to fix common file errors and repair data integrity issues.

 

Additionally, it's recommended to use this tool on Windows 10 (64-bit) for the best experience. When you're ready, here's how to run it:
 

  1. Close your QuickBooks.
  2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Then, save it in your local storage.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install, then agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

 

Once done, you'll have to launch the Quick Fix my File function. I'll show you how:
 

  1. From the tool hub, select the Company File Issues tab.
  2. Select Quick Fix my File.
  3. Click OK when it completes.
  4. Open your QuickBooks Desktop.

 

Lastly, you can always check our articles here if you need some references for completing your other tasks in the program.

 

Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.

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