Thanks for joining this thread, @Jbstan. I'll guide you through some troubleshooting techniques to help you successfully send invoices using QuickBooks Online (QBO).

If you have sent the invoice to multiple recipients, it's important to note that we cannot identify which specific recipient’s delivery has failed. For example, if the invoice fails to deliver to 1 out of 3 recipients, the status will be marked as Undeliverable.

That said, I suggest checking the status of your invoices. Simply select the Sales menu and then Invoices tab to view the statuses listed in the Status column.

After that, please ensure the customer's email address is accurate. Here's how to review it:

1. Go to the Sales menu, then Customers.
2. Select the customer who didn’t receive the invoice.
3. Click Edit.
4. Check the email address and edit it if needed.
5. Resend the invoice.

Additionally, you can view a list of bounced emails with delivery errors in QBO.

Furthermore, I recommend exploring these articles that outline how to customize the appearance of your invoices to align with your company's branding, as well as how to effectively record invoice payments to maintain accurate financial records:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

I'm readily available to provide precise and valuable information regarding sending invoices in QBO. If you require any further clarification, please feel free to leave a comment below. I’ll be sure to get back to you promptly.

Quick Books Simple Start App wont open.

We appreciate you reaching out with your concern, Kathy. I'd be glad to share some insights so you can open your QuickBooks mobile app.
 

To start, let's make sure that you're using a device that is compatible with the QuickBooks Online (QBO) mobile app. See the bullets below:

• For Apple products, your device will need to be running iOS 9.3 or later.
• For Android products, your device will need to be running 4.1 or later.

For reference, read the OS Version supported table in this article: Compare mobile app features.

If verified that you already use the said version, we can perform some mobile app troubleshooting steps to sort out the issue. Let's start with clearing the cache. Follow along below to get started:

For iOS devices: 

1. Select the menu at the top right.
2. Then, choose Help & Feedback.
3. Next, click Refresh Data and select Refresh.

For Android devices: 

1. Select the menu at the top right.
2. Next, choose Settings.
3. Then, select Refresh Data and click Yes.

Once done, open your app again and check if you can now see the Transaction page without issue. If the same thing happens, I recommend uninstalling and reinstalling the app to refresh the background processes. 

For any concerns you may have about managing your transactions using the QBO app, please don't hesitate to leave a reply below. I'm always around in the Community to help. Have a good one. 

I cannot get my quickbooks to open I need to speak to someone that can help me 

I recognize that you're short on time, Kathy. Allow me to connect you with our dedicated specialists who can swiftly resolve your QuickBooks Online (QBO) app issue.

To contact our dedicated support team, please visit this article for the phone number in the Can't get signed in? section: QuickBooks Online Support.

Our customer service hours for QBO Simple Start are 6 AM to 6 PM PT on weekdays and 6 AM to 3 PM PT on Saturdays. 

In case you encounter sign-in issues in your QBO account again in the future, please consult this informative article: Recover Your Intuit Account If You Can't Sign In. This resource provides essential guidance on troubleshooting sign-in issues, including steps for resetting a forgotten password, recovering your user ID, and resolving verification code problems.

Moreover, I’ve compiled some valuable resources that explain how the QBO app works and allow you to compare mobile app features across different devices:

• QuickBooks Online app overview
• Compare mobile app features

You can always rely on our Community team for prompt support throughout your journey. We encourage you to Reply below with any questions or concerns about our program. My team and I are here to assist you every step of the way, ensuring you have the resources and guidance you need for a seamless experience.

@Kathy 164 

QB Online or Desktop?

Why was I charged $31.50 in addition to $35 for each of my 3 accounts?

You can utilize the Look up your charge tool to determine the charges in your bank statements, JKing8. Allow me to add it here to keep you guided.

Intuit has prepared a Look up your charge tool to help you understand charges from them. It can tell you where these charges came from and why.

Here's how you can locate the tool:

1. Visit this page: Understand Intuit charges on your credit card or bank statement.
2. Proceed to Option 1: Look up a charge here and fill in all the necessary information.
3. Follow the onscreen instructions to proceed.

If you require additional help reviewing your charges, you'll want to contact our technical support team for further assistance. They possess the expertise and resources to assist you comprehensively.

On the other hand, refer to this material whenever you want to update or change your email address, user ID, password, and other information for your QBO account to enhance security: Update or change your Intuit Account sign-in information.

We're always willing to answer queries regarding Intuit charges or other concerns related to QuickBooks Online. Simply click the Reply button below and tag us in the Community on your replies.

Yes I switched my paycheck to go to my bank and I'm trying to do direct deposit so I just want to help with that 

Thanks for joining this thread, @Durell112.

It's always our priority to address your concerns. However, we need specific information so we can have a better picture of the issue.

Could you please specify what issues did you encounter with your direct deposit? Feel free to share them with us, and we'll respond right away to address your questions. You could also attach screenshots if necessary.

We're looking forward to your response, Durell. Just leave your reply below, and we'll ensure to get back to you as soon as possible. Stay safe, and have a wonderful day ahead!

When I sign on QuickBooks does not come up.  Just continues to try but never succeeds.

I am here to help you regain access to your account quickly and efficiently. Let’s work together to resolve this issue, CEI2.

Before we begin, I would like to know if you are encountering specific error messages when trying to sign in, or does it just seem to keep loading? The more details you provide, the better we can pinpoint the issue and offer tailored troubleshooting steps to get you back on track.

In the meantime, when QuickBooks isn't behaving as expected, I recommend using a private or incognito window to rule out errors or glitches. 

You can use the following keyboard shortcuts depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

If the above method works well, you can switch to your usual browser and clear your browsing history. The system's supported browser is recommended for the best and most secure experience and ensures you have a stable internet connection to access QuickBooks Online.

Additionally, you might find these articles helpful for managing your QuickBooks Online account and keeping your Intuit Account secure:

• Secure your Intuit Account and prevent lockout with extra verification methods
• Manage billing, payment, and subscription info in QuickBooks Online

I'm glad I could assist you with your login issue today. By following the troubleshooting steps, we will be able to help resolve the issue. If you continue to experience problems, please don't hesitate to reach out to us again. Have a great day.

Hello. I have not been able to get access to my quick books account for three days. It’s been updated. I’ve turned off my iPad. Nothing is working. Please advise. 

@Triciamazure33 

Try opening your account on different browsers.

I know the urgency of accessing your QuickBooks Online account smoothly, @Triciamazure33. Let me assist you in having seamless access to get you back in managing your business. 

First off, when trying to access your QBO, did you encounter any prompts or error messages preventing you from signing in? If so, please share them with me. Attaching a screenshot would also be helpful, so I can understand what you're experiencing and assist you more effectively in resolving the issue.

Additionally, since you've mentioned that this issue has persisted for three days and your QBO is already updated, I recommend contacting our support team. They have the expertise and tools necessary to investigate this matter. To reach out to our QuickBooks Support Team, visit this article for the support number or go directly to this website: Contact QuickBooks Support.

On the other hand, see this resource in updating or changing your email address, user ID, password, and other QBO account information for enhanced security: Update or change your Intuit Account sign-in information.

Feel free to share any additional information below. If you have more questions about accessing your QBO account or any other concerns, don't hesitate to tag me in the thread. I'm here to help.

Can I please get a phone number to call or a link to talk to customer support? There is not a contact us under my help menu.

Thanks

I’m really glad you reached out, @Shash 1967. I’m here to help you connect with our Customer Care Support team. Don't worry, I’ll walk you through everything step by step and share their working hours so you can get in touch easily.

At the moment, we don’t have a direct phone number or link to contact our support team. But don’t worry, you can easily reach them by following the steps below.

Here’s how you can get started:

1. Look for the Help (?) icon at the top.
2. Head to the Search section.
3. Type in a keyword related to your concern in the search bar, and then click on Contact Us at the bottom.
   
   
   
4. You’ll have the option to either Have us call you or Chat with us.
   
   
   
   

To ensure you have all the information you need, here are our support hours:
 

Phone Support: Monday to Friday from 8 AM to 7 PM

Chat Support: Monday to Friday from 8 AM to 10 PM

Weekends:
 

• Saturday from 8 AM to 6 PM
• Sunday from 8 AM to 6 PM
  
  

I want to take a moment to express my sincere gratitude for allowing me to assist you. If you have any more questions or need further help, please know that I’m just a message away. Your concerns mean a lot to me, and I'm here to support you in any way I can.

My account was withdrawn unauthorized

Thank you for bringing this incident to our attention in the Community, GWLongacre. I’m here to guide you to the right support team who can assist you with the details of the withdrawals.

If you find any unexpected transactions, I recommend checking your bank statement for any unfamiliar charges from Intuit/QuickBooks, please reach out to our QuickBooks Online (QBO) Care Team. Since the Community is a public platform, we prioritize your privacy and cannot discuss confidential information here. They have the tools to verify your account details and conduct a thorough investigation.

I'm adding the detailed steps to contact support for reference:

1. Go to Help.
2. Select the Search tab, then type Contact Support.
3. Click Contact us at the bottom.

Choose either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.
   Select the preferred method of contact (phone or chat).

I recommend checking their support hours to reach them at a convenient time for you.

We adhere to strict guidelines to protect your personal information. I'll also forward your concern to our Security Support Team for immediate attention. For additional guidance, you may find these articles on recognizing and reporting suspected fraud helpful:

• Recognize and report suspicious emails (Phishing)
• Recognize Suspicious Email & Websites

We're always here to assist you with any ongoing fraud issues related to your account. If you need further help, please don't hesitate to click the Reply button below or post in the Community again. We're just a message away.

i can not open my company

@3005 

QB Desktop or Qnline?

Your concerns are our top priority, and we are here to address them with care and attention, 3005. Nevertheless, we need specific information to provide you with the best solution you need.

Could you share with me more about what error did you encounter while signing in to your account? We'll get back to you as soon as possible. You can also include screenshots for additional information.

If you lost access to your phone or email address, you could use the account recovery forms. The process will take one business day, and the hours are M-F, 8 AM to 5 PM PT.

Here's how:

1. Take a high-quality photo or scan of your driver's license, state ID, passport, or notarized document.
2. Fill out the form below with your information and upload your ID or document.
3. Within one business day, look for an email from no_response@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.

Check out this article for more information: Recover your Intuit Account if you can't sign in.

Additionally, you can read this article to learn how to update your Intuit account details: Update or change your Intuit Account sign-in information.

If you have a follow-up concern, feel free to post in this thread. I'll get back to you shortly.

While reconciling it jumps a whole week and I cant see anything to check it off

Hello, Nubie.

Let me share some insight to help you with your concern about QuickBooks Online (QBO).

There are a few possible reasons caused these transactions that QuickBooks Online you can't see when reconciling your account. Let's verify the dates that you reconcile your account. We can check and filter the bank register to see the reconciled transactions. However, if it's all correct I recommend performing basic troubleshooting to see if it fixes the issue. Here's how:

You can use these keyboard shortcuts to launch the window:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N
•  

If it fixes the issue, go back to the regular browser and clear the cache. If the same thing happens, you have to use other supported browsers and ensure they're up to date.

I'm also including the following articles for your future reference:

• Fix issues at the end of a reconciliation in QuickBooks Online
• What to do if you can’t find downloaded transactions in QuickBooks Online

If you have more QuickBooks questions, feel free to share them here in the Community. We're here to help with any inquiries you may have.