Billing information won't accept my postal code. Why try validating postal codes if you can't keep up to date?

Let me help you sort this out, @userchad.

When updating your billing information, you'd want to make sure to enter the address in QuickBooks is the same as the one on your credit card statement. Also, your billing address should consist of 5 or 9-digit Zipcode that are added to a postal address to assist the sorting of mail. 

Here are the things you'd want to consider in entering your billing information:

• Make sure there are no special characters or symbols (such as @ or *) in your billing address. Special characters will cause errors.
• Make sure every field on the payment method screen is filled in, including the Postal code. If your address doesn't have a Postal code, enter 00000. You can use this tool to verify your billing address: Look Up a ZIP Code.

You can try accessing your account and update its billing address using a private browser or incognito browser. It is a good place to start troubleshooting this unexpected behavior since it doesn't store any cache. You can use any of these keyboard shortcuts:

• Google Chrome, press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Safari: press Command + Shift + N 

Once logged, here's how to update credit card and subscription billing info:

1. Go to the Gear icon ⚙.
2. Choose the Subscriptions and billing menu.
3. Select the Billing details tab.
4. Click Edit billing information and update your payment info.
5. When you're done, select Save.

If you're able to successfully do it, you may want to clear the browsing history of your regular web browser. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.

I've added these articles to help you manage your QuickBooks subscription:

• Credit card declined for QuickBooks Online subscription
• Subscription payment options for QuickBooks Online

Know that the Community and I are always here to help you if you have other questions about updating your credit card information for your QuickBooks Online subscription. Have a great day ahead!

Helping our customers achieve their goals is my priority, @userchad.

Were you able to enter your billing information using the troubleshooting steps I've shared? 

Know that the Community and I are always here to address your concerns. Wishing you continued success!

Quickbooks is adding an extra four digits to my zip code no matter what address I enter.  Most places only allow for five digits not nine hence when I try to use my card to make payments online the card is getting declined due to Quickbooks adding four extra digits.  How do I override Quickbooks adding the extra four digits?

Thank you

Good evening, @Cadmus Publishing LLC. 

Thanks for reaching back out and letting us know those steps didn't work. 

With that being said, I recommend contacting our Customer Support Team so that we can dig further into this issue. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter you question and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

Keep us updated on how the call goes. Have a great day!