I appreciate you for letting us know about the message you got today, @pdxsparky1. Let's report this suspicious activity to our Security team, so this can be prevented from happening again. I'm here to show you how.

Fraudulent acts are widespread nowadays. That's why QuickBooks apply strict guidelines and practices to protect all of your personal information. To report any suspicious calls or phishing emails is a great help in preventing these security risks. Here's how:

1. Go to our Privacy and Security page.
2. Look for either the Report a fake email (or phishing) or Report technical support scams section.
3. Click the Report a fake email or Report tech support scams button.

Also, you may want to check out these articles as your reference in case you need a guide about Intuit's service email addresses and how you can recognize our official correspondence and websites:

• Receive important email messages from Intuit
• Identify suspicious activity, phishing scams, and potential fraud

Stay in touch with me if there's anything else you need or if you have other questions about identifying suspicious activities. I'm always here to help. Take care, and I wish you continued success, @pdxsparky1.

It seems they are back at this again.  I received a call this morning from "Quick Books Support" saying that my QB was not updating.  Research led me here from the call back number they left on the voice mail. [Mobile number removed].  They appear to have called from  [Mobile number removed].  My phone carrier identified this number as SPAM.  

Hi,

I am getting a pop-up window on my desktop version of premiere. there is a number to call and they are trying to sell me on a 1000 yearly subscription to fix a corrupted file. the number i am calling is [Mobile number removed]. they say they are based in Willmington, DE. every call is picked up directly from a man with an Indian accent and it seems the same few people may be picking up the phone. when i call the posted QB support line they have no knowledge of this number or my ticket number.

Hello there, rickpaone.

Thank you for bringing this to our attention.

As my colleague shared above, fraudulent acts are widespread nowadays. We apply strict guidelines and practices to protect all personal and billing information.

The QuickBooks technical support is included in your subscription. Thus, we'll never ask for any additional payment. I recommend reporting this suspicious activity to our security team so they can verify it and take appropriate actions. I'm here to show you how.

1. Go to our Privacy and Security page.
2. Look for either the Report a fake email (or phishing) or Report technical support scams section.
3. Click the Report a fake email or Report tech support scams button.

Feel free to pin these links about Intuit's service email addresses and how you can recognize our official correspondence and websites:

• Receive important email messages from Intuit
• Identify suspicious activity, phishing scams, and potential fraud

You can always mention my name if you need help in verifying transactions. The Community is here to protect your from any fraudulent activities.

@rickpaone 

What kind of pop up message did you encounter? Click the Photos icon on the menu to insert images here.

attached

attached

If you're getting a popup inside of QBs, it sounds like your system has been hacked!!! 

Did you have some Support work done in the past?  It sounds like you may have not been using Intuit/QBs even though you thought you were. 

I would  make a backup of your Company Data Folder, but then you need to get to the real QuickBooks Support.  I would assume they modified your User Interface if the popup is really coming up in QBs, so that means they may have changed the Help phone numbers and link to Support.  I'll put in the link below for reference, but I'd go research it for yourself on a different computer.  What I want you to see is the "intuit.com" and how it is spelled.  Be very careful of sites that look similar.

Hopefully @Adrian_A(note the "Admin") or one of the other Intuit people that have "Employee" after their name will chime in to confirm the website. 

https://www.intuit.com/support/ 

@rickpaone 

Which QB Desktop year version do you run? 2021 or 2022?

Try opening the sample file. Did you encounter the same message?

i m going to upgrade but i need to fix this issue first, i m running 2015 right now. is that a valid pop up and a valid QB support number

yes it happens with a sample company

@rickpaone 

Something wrong with your QBD 2015. Consider to install the trial license for QBD 2019 as the next step. Contact us in private and we will share the trial code for it.

I received a call from "Matthew" (had an Indian accent) regarding our Quick books account. He asked if I was the owner, I said no, he then asked for the owner and told me Quick books was alerted our account will not renew and I needed to give him a credit card number.  I took his number and the message. I immediately  knew it was a scam! 

Thank you for joining the thread, @Jacqueline11.

These days, fraud is all too common, so I appreciate you sharing your experience with us to alert other forum participants. 

Unwanted calls will come from fraudsters asking for access to your computer, personal information, or online services while posing as reputable organizations.

Nonetheless, I want to let you know that Intuit will only get in touch with you if you ask for a callback from our support over a problem with QuickBooks. Additionally, no personal information should be requested during outbound calls from a QuickBooks employee.

Also, if you receive any strange calls from anyone claiming to be from Intuit, don't hesitate to report them. To report the occurrence, go to our Online Security Center.

Here's how:

1. Go to this link: https://security.intuit.com/contact-us.
2. Look for Report technical support scams.
3. Click Report tech support scams.

You can also send us an email at spoof@intuit.com to report any strange calls or fraudulent activities.

If you need assistance from our support, please ensure the phone number is from us. I'm adding the article for your reference: Contact QuickBooks Desktop support

Let me know if you need any assistance with your company file. I’ll be around the corner to lend a hand if you need it. Stay safe!

Still an active scam as of July 2022, Kansas City, Kansas, USA
On 7/20/22 I received a call from ATS Quickbooks saying my credit card has been declined and they need a card to renew my annual subscription. I didn't fall for it but he was quite convincing.

I had a similar experience. Sounded like an India connection, looks like the number is a bookkeeping service in Philadelphia. The got off the phone to check with the tech and pulled up codes that said there were numerous issues syncing and that 43% of my files were corrupt. The list before they are non-retrievable is 49%. They wanted $1700 for a one time fix in 6-10 hours. For a fix and annual service to fix if it occurred again was $2300.  Then he offered a reduced fee from $1349 to $2250.  Problem is I let them into QB via Team Viewer. I changed my password and am set up to receive a code for authentication. But what did they get and what else should I do?

I appreciate you chiming in on this thread and bringing this concern to our attention, @oneandtwoequalsthree.

As provided by my colleagues above, these are common fraud issues. Please know that Intuit will only get in touch if you’re asking for a callback from them, over a problem with QuickBooks. Thus, we apply strict guidelines and practices to protect all of your personal information. 

I'd suggest reporting this suspicious activity to our Security Team to prevent it from happening again. I’ll show you how to do it: 

1. Go to this link: https://security.intuit.com/contact-us.
2. Look for Report technical support scams.
3. Click Report tech support scams.

Alternatively, you can report any suspicious calls and fraudulent acts directly to us by emailing them to spoof@intuit.com.

If need be, you can always reach out to our QuickBooks Desktop Support. This way, they can pull up your account in a secure environment and investigate your concern further.

Moreover, I’ve got this helpful article for you to review so you’ll be able to recognize official intuit correspondence and websites: Identify Suspicious Activity, Phishing Scams, and Potential Fraud.

You can always reply if you have any QuickBooks-related concerns. We're always here to guide and assist whenever you need help. Have a good one!

Got a call from "Quckbooks" guy with an Indian accent said my card was declined [Removed] totally a scam 

Thanks for following this thread, @PowerPro. I appreciate you for bringing this matter to our attention. Know that we're committed to protecting and securing your personal and financial information. 

I want to make sure this will not happen again. That's why I'm here to route you to the place where scam calls should be reported.

Our QuickBooks representative won't call you unless you initiate a callback request from the Help menu of your program. To protect your security and privacy, here's how you can report this:

1. Head to this link: https://security.intuit.com/.
2. Next, click the Contact Us button.
3. Then, scroll down and look for Report technical support scams section and select it.

Please click on this link for more details: Reporting fraudulent calls or emails received from parties claiming to be affiliated with Intuit.

For more information, you can refer to these articles:

• Recognize and report suspicious emails (Phishing)
• Recognize Suspicious Email & Websites

Stay in touch with me if there's anything else you need or if you have other questions about identifying suspicious activities. I'm always here to help. Take care!

Received this email stating our account has been terminated due to funding issues. 

From: QuickBooks Billing <[email address removed]>

Sent: Thursday, August 25, 2022 3:10 AM

To: [email address removed]

Subject: Account Plan Termination Alert!

 <https://srv-contactsmarter.herokuapp.com/ms/RkJponrJFEfuACtrBbUEcH.gif>

 <https://d2ixjnu37ilpk.cloudfront.net/account-images/Tc7HZFbqRMAtkPh2oXBcAi-8bbb1a41e2bd54cd246ee608d...>

Dear Customer,

We hope that you’re satisfied using your QuickBooks Product and Services.

At QuickBooks we take pride in making sure that all of our customers get satisfaction using our products and services.

We did want to quickly mention that your account has been Terminated because we are unable to process the payment card on portal as either it's not in Service or You might not have enough funds in your account to make the payment.

You can pay by calling us at our Toll-free +1-844-914-3636 Monday to Friday (10 a.m. - 7 p.m. EST) / (8 a.m. - 5 p.m. MST) / (9 a.m. - 6 p.m. CST) / (7 a.m. - 4 p.m. PST) to continue using your QuickBooks Product and Services.

If you have any questions don’t hesitate to give us a call.

Sincerely,

Customer Relationship Manager Team

Intuit Inc.

2700 Coast Ave

Mountain View, CA 94043

 <https://d2ixjnu37ilpk.cloudfront.net/account-images/Tc7HZFbqRMAtkPh2oXBcAi-39d37ee3f6adaf738829dde0d...>

This system email was sent to you regarding QuickBooks® services Intuit, the Intuit logo, Quicken, QuickBooks, TurboTax, Lacerte, ProSeries and QuickBase, among others, are registered trademarks and/or registered service marks of Intuit Inc.

 <https://u8578383.ct.sendgrid.net/wf/open?upn=cFtNQLX-2BwMV63fQk2MziV4iNmkUOlwRZ7aIUWUYeCx81t1irqaP04...>

I randomly had a call from Linda.  She said they were not able to connect to my QB...she asked me to go to logmein and that is when I said sorry, can't do that.  This was the 4th scammer I've had call in 2 years.  They are pretty savy.  I called QB and they said it was a scam.  

I got a call today from someone saying they are from support and what to renew our services and stated our bank acct # and wanted to have it authorized to charge.  I didn't authorize them to charge anything or give them any information.  He first left a msg with this return # [REMOVED] ext 104 his name is Mac.  When I called back he said the renewal is for Serivces like manual updates, Back up support, monthly updates....and then said our 2 year contract ran out.  I don't recall any 2 year contract and asked him to send it to me.  I told him I don't think this is Quickbooks and don't authorize any charges.  I need to investigate this phone call.  I have an annual prescription plus which gives me the updates etc...  Not sure why I would be charged $899 for this service they were talking about.  Please advise.

Thank you for reporting this, MarySue65.

You don't want to entertain calls like this because we don't proactively call our clients for QuickBooks renewals. We only send updates via email. The best thing to do when you receive such a call is to contact our Chat or Phone team or check your billing and payment details in the Customer Account Management Portal (CAMPs).

I'd like to share these articles about identifying fraudulent or scam activities and protecting your account:

• Identify suspicious activity, phishing scams, and potential fraud
• Online security tips

Let me know if you have any other questions in mind. Take care and have a good one.

I just wanted to note that this scam is still occurring.  We just received a call from a "Quickbooks Support Team member" re: a declined credit card and offering their assistance with getting that resolved. Same as in earlier posts...Indian accent...calling from an 833 area code which shows up as "800 SERVICE" on the display...and caller asked that we contact him back at an 844 area code number.  As soon as we see what is 99.9% of the time a spam call, we let them go to voicemail and are usually surprised when they leave a message...let alone such a detailed one.