Cancel Subscriptions

Hi there, @donalmeida.

I appreciate you for sharing the things you've done before posting here. I'm here to help you cancel your account in QuickBooks Online.

It could be that the stored temporary internet files are the reason why you're having problems canceling your account and accessing the online Help. With this, I'd suggest performing fundamental troubleshooting steps to isolate the error. 

Let's begin by accessing your account in incognito. These browsers won't save any browsing histories. 

Feel free to use these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once you're in, re-cancel the subscription and re-access the Help page to verify if it's already performing properly. If it's working fine, we'll have to go back to your regular browser and clear the cache to eliminate the junk files. Using other supported browsers is a good dilemma too. 

Once done, you'll receive a cancellation email confirmation within 5 minutes. Also, QuickBooks hang on to your data for one year and you have read-only access. 

If the issue persists, I'd recommend reaching our support using our trial account. That way, they can examine the root cause of the error and create an investigation if needed. Ensure to call them within business hours to guarantee we address your concern promptly.

Additionally, you have an option to export your data, so you have copies that you can use in the future. For more information, check out this article: Export reports, lists, and other data from QuickBooks Online.

I've also added some articles about the life of QuickBooks after canceling, resubscribing, and other topics. 

• Account management
• How to resubscribe or reactivate QuickBooks Online
• What happens to my QuickBooks Online data after I cancel?

Let me know in the comment section if you're able to cancel the account and if you have follow-up questions. I'm happy to support you. Keep safe!

I have been trying to cancel my subscription. I spoke with a representative a month ago.  She refunded my CC. This month, I am again being charged for my canceled subscription.  Now, I cannot find a number, an email or anyway of getting back in touch.  I have spent countless hours trying to resolve this.  Please help.

[email address removed]

I can help you cancel your subscription, @jeepnfool.

You can to log into your account and cancel it from there. Here's how:

1. Click the Gear icon, and then select Account and Settings.
2. Go to the Billing and subscription tab.
3. In the QuickBooks section, click Cancel subscription.
4. Select Continue to cancel, and then click Continue to cancel again.
5. Enter the reason for the cancellation.
6. Click Submit and cancel subscription.
7. Select Got it.

Once completed, you'll receive an email that confirms your account was successfully canceled. Also, your data will be available for up to a year. I've added this article to know what will happen to your data after the cancellation. What happens to my data after I cancel?

On the other hand, I'd recommend contacting our Customer Care Team by following these steps outlined below. A specialist can securely review your account and discuss your billing options and refund agreements.

1. Select Help (?) at the top right.
2. Enter your concern, then select Let's talk.
3. Select Contact Us to connect with a live support agent.
4. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Feel free to leave a comment below if you have other questions. Keep safe always!​​​​​​​

This company is all about the money. They have a monopoly and don't care about their customers. I cannot wait until a new company comes along with customer service!

This company is all about the money. They have a monopoly and don't care about their customers. I cannot wait until a new company comes along with customer service! I am going to file a complaint with the attorney general.

QuickBooks desk top does not have a gear icon. How do we cancel from a desktop subscription?

Hey there, @MaryOfjord.

Thanks for following the thread and letting us know that you're a QuickBooks Desktop user. 

You're right, the steps are different when you're using Desktop. I've included some steps to cancel your Desktop subscription below. 

1. Log into your CAMPs account.
   If you're unsure about your account, please see What is CAMPSs and how do I use it?
2. Select the QuickBooks Desktop Account you want to modify.
   If you have more than one, your login profile will show you which one is currently selected.
3. In the Products & Services area, find your subscription or service, then click on Details.
4. Verify this is the product or service you no longer need, then hit Cancel Service under the active
5. Please let us know why you are leaving so we can improve our services. After providing any details (optional), select Continue to cancel.
6. Confirm your cancelation by selecting Cancel Now.

7. You will see a confirmation message as well as receive an email.  

For additional details about this process, check out Cancel your QuickBooks Desktop Subscription.

I also wanted to mention that you can contact our Customer Support Team at any time, and an agent can help you cancel your subscription. 

Please let me know if you have any questions or concerns. Take care! 

i want to cancel my subscription right now, i feel scammed from the first month free offer, yet was billed less than a month to the one month free

offer

This isn't the experience we want you to have, bidemi. 

I'm here to help you cancel your QuickBooks Online (QBO) subscription.

If you purchased your QBO subscription directly from us, please follow the instructions provided by my colleague IamjuViel. You can follow these steps If you buy through the Apple App Store ( iOS, iPhone, iPad):

1. Go to the Settings app on your iPhone or iPad.
2. Select your Name to access your Apple ID.
3. Click Subscriptions.
4. Press QuickBooks Online.
5. Hit Cancel.

Here's how if you purchase through Google Play Store (Android phones and tablets):

1. Go to the Play Store app.
2. Click the Profile icon.
3. Go to Payments & subscriptions, then choose Subscriptions.
4. Press the QuickBooks Online app.
5. On the Manage subscription window, hit Cancel subscription.

You'll receive a notification about the cancellation once it's completed. Also, you have read-only access within a year before deleting it completely. For more information, feel free to review this resource: What happens to my QuickBooks Online data after I cancel?

In case you'd decide to resubscribe in the future, check out this article for the complete guide: How to resubscribe or reactivate QuickBooks Online. We're happy to have you back.

You're always welcome to reply if you need further assistance in canceling your account. We're here to help you.