Cannot Accept Intuit Link Invite - please help

Before accepting the invitation from your accountant, ensure that the email address provided is not linked to any existing QuickBooks account, @christopherschwa. Let's explore your invitation acceptance concern in detail.

First, I acknowledge your proactive efforts in troubleshooting the issue. It is important to note that to avoid conflicts when accepting invitations, it is highly recommended to use an email that is not associated with any QuickBooks account as it will help you with seamless acceding invitations. With this, please provide your accountant with an unassociated email for hassle-free invite acceptance.

However, if the email you used isn't connected to any QuickBooks account, reach out to our Live Support team for further assistance. They have the expertise and tools to identify any discrepancies and help you resolve any concern with ease.

Moreover, when managing an account in QuickBooks Online, be mindful of user roles and access rights. To learn more, you can refer to these articles:

• User roles and access rights
• Add accountant users in QuickBooks Online

To ensure secure and efficient data management, accepting your accountant's invitation is crucial for accurate financial oversight, Christopher. If you have any questions, please drop a comment below. I'll be happy to help and will respond promptly to assist you further.

Hi Kaye, 

I appreciate your quick response and want to ensure I update you whilst I still have you. As suggested, we just tried using a different email address not associated with any Intuit account, however this same issue is still occurring. 

What might be other avenues we can try to get this resolved? 

Thank you, 

We greatly appreciate your dedication in performing the resolution suggested above, Christopher. I'll ensure you receive the assistance you need to resolve your issue with accepting an accountant's invitation.

Since the error occurs continuously with an email unassociated with any Intuit account, it's necessary to thoroughly explore this matter to determine its root cause. Therefore, I recommend contacting our customer support team. They possess the tools and expertise to collaborate with you and uncover the most appropriate fix or workaround.

Here's how:

1. Open your QuickBooks Online company.
2. Click (?) Help, then proceed to the Search tab and enter a question or topic from the designated field.
3. Select Contact Us at the bottom of the Help panel.
4. Choose Chat or Callback to talk with an expert.

Additionally, please observe their support hours for convenience when connecting with them.

Moreover, you can revoke an accountant's access to your records at any time. Go to the Remove an accountant section in this article for the step-by-step instructions: Add accountant users in QuickBooks Online.

You can always count on me if you have other questions about accepting invitations in QuickBooks Online. Leave your queries to this thread so we can get back to you promptly with all the required help.