Encryption Table Error

I'd also like this resolved right away, @re162066.

So far, we haven't received similar issue about the "encryption table" error. This prompt can be due to the damaged components in your company files. Thus, performing the Verify and Rebuild process is one option to fix it.

Meanwhile, I know another solution you can perform to get around this issue. You can use the QuickBooks File Doctor to resolve data damage.

Here's how to do it:

1. Close QuickBooks Desktop, and then download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. 
2. Open the file you downloaded (QuickBooksToolHub.exe).
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. Then, double-click the icon on your Windows desktop to open the tool hub.

After that, please follow steps 2 and 3 in this article: Fix company file issues.

If you get the same result, I'd still suggest contacting our support team. This way, they can escalate this case to our Data Services team if needed.

Once you have the ticket, you can always monitor its status. Please head to this link to get started: Data Services Case Status Request.

For good practice, you can back up your company files. That way, you can restore them in case you run into some data problems.

Stay in touch with me if you have more file management concerns or any QuickBooks-related. I'm here to extend a helping hand.

We have done all of those things (verify, rebuild, and the tool hub) It fixes it for a few minutes then we start to get the same error messages, and certificate errors all over again. We restored a back up, but we aren't even sure how long ago it started so even restoring from a previous back up didn't resolve the isssue. It will be fine one minute and then the next all the exact same error messages...all related to an encryption issue. I called to escalate to the data services team but like I said we were told to just rebuild our entire company file which is not logical considering the amount of data that is within 8 years of usage. 

Any other solutions aside from the data services team looking at this? It is causing major issues between our CRM tool and QB. 

@re162066 

How big is your file size?

586MB

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@re162066 wrote:

586MB

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Our experience is that Pro and Premier data files start to take a long time to run reports at the 150-200 MB size. In addition, Pro and Premier become more susceptible to data corruption and other funky issues if they get to be too large. Try to run the Condense Data utilize. 

I will try this today. We primarily see the issue occuring with two applications that work with QB. Nelix (our credit card processor) and Intuit Method (our CRM tool). It constantly gives us pop ups related to the certificate being invalid. When connecting to Method it then starts to give us employee SSN issues and then impacts each one of the employees data. When running a verify data, it always brings back the encryption key table error. So I think somewhere there is an issue with the internal QB encryption tool which is needed to pass the encrypted password to those applications. None of the techs we have contacted at QB support seem to know how the encryption process works and how to resolve. I don't think there is actual corruption with our company file as the verify tool rarely indentifies issues with the actual data, always the encryption key table. 

I am having the same issues with Data Encryption and linking to my Inventory system (Commander Software). ESCALATE THIS ISSUE!

Hi Nita.

I'm here to take care of your concern today.

There might be a connection update on your third-party software causing this error to happen. To isolate the issue, I would recommend reaching out to the Commander Software Support. This way, a representative can check and initiate the connection update between QuickBooks Desktop and Commander Software.

For QuickBooks Desktop, you can use this article to fix issues within your file: Fix company file and network issues with QuickBooks File Doctor.

If you have any other questions, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

Hi Angela- We need to escalate this issue to your Data Services team. How do we do this? We have exhausted every single troubleshooting tactic that your team has provided except having our company file escalated to your data services team. We have disconnected every third party application, removed certificates, and on and on...it all points to an encryption error that can only be addressed by that team. Asking us to rebuild our company file is unrealistic as it has 8 years worth of tranactions (millions). If there is a fee associated with having the data services team review the file then so be it, but it needs to be done. Please provide the appropriate number so that I can escalate this. The general number I have been using doesn't seem like the appropriate way to have this addressed. 

Thanks for coming back to our forum and sharing some updates of the troubleshooting, @re162066,

If you're still unable to get rid of the error after trying out the solutions listed on the thread, I highly recommend getting in touch with our Support Team. Our agents can provide additional troubleshooting and they have the tools to reach out to the Data Services department and escalate this concern.

Only our technical support can diagnose the company file and run tests on what's causing the problem. Follow these steps to contact our support:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Kindly post here again after contacting us. I want to make sure this is taken care of and I'll be right here if you need anything else. Have a nice day!

@re162066 

Did you try to run the Condense Data utility as I mentioned earlier? If Data Service couldn't help to fix it, you may consider to seek help from 3rd party file repair service.

@re162066 Did you ever get this issue resolved? I am having the same issue, and I've done everything that was suggested to you with no luck resolving the issues.

Hi there, @SMBakerBooks.

I see that you've posted the same question twice, and the other one was already answered by my colleague. Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-need-to-start-a-new-company-fil....

Kindly update me if you have any other concerns about the program. I want to make sure you're taken care of. Keep safe.