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atsme
Level 1

error code 196 -

good afternoon all

keep getting this error, and don't see a 'true fix' for error 196

please guide me thru fixing that transaction

    Error 196 See Online Article
    Error: Verify Online Account Information: Invalid Customer ID number --> Record = 90.
    Details: List: 'Account', record name: '! Chase Checking'

9 Comments 9
GlinetteC
Moderator

error code 196 -

Hi there, atsme.

 

Let me help you figure this out and fix the error.

 

The error occurs when there are some issues with your QuickBooks Company data. You can use the QuickBooks File Doctor to fix your company file.

 

Once done, ensure that your QuickBooks Desktop is updated to the latest release.

 

Please feel free to keep me updated on your progress with this matter, @atsme. I want to make sure you're taken care of.

Waynesgarage
Level 1

error code 196 -

have done this a few times and error code 196 still their and runs rebuild does not help

Fiat Lux - ASIA
Level 15

error code 196 -

@Waynesgarage  

Which QB Desktop year version do you run?

How big is your file size?

stolidog00
Level 1

error code 196 -

I'm having the same issue.  I'm running QB Desktop Pro 2020.  My file size is 176MB

Adrian_A
Moderator

error code 196 -

Hi stolidog00,

 

I'm here to guide you how to resolve the error 196.

 

This error code usually appears if the .qbo file provided by your Financial Institution contains invalid information or formatting. This typically means QuickBooks can't read the data from your WebConnect (.qbo) file. If you've already performed the steps laid out by GlinetteC, you can run another troubleshooting steps.

 

Before performing some steps, ensure to create a backup copy of your company file. Then, you can repair your QuickBooks Desktop file. Here's how:

 

  1. Restart your computer to close unnecessary programs interfering with QuickBooks.
  2. Create a backup for your company file. 
  3. Select Start and then Control Panel.
  4. Click Programs and Features. If necessary, choose Uninstall a program.
  5. Select QuickBooks in the list of programs and choose Uninstall/Change.
  6. Select Continue, then Next.
  7. Hit Repair, then Next. Wait for the Repair to complete.
  8. Choose Finish. Restart your computer if prompted.

 

If you still encounter the error after performing the steps above, kindly refer to this article to solve QuickBooks Desktop online banking setup and connection error: Bank Feeds errors in QuickBooks Desktop.

 

I've also added this link as your guide in categorizing transactions: Add and match Bank Feed transactions in QuickBooks Desktop.

 

Please feel free to keep in touch with me on your progress with this matter. I want to make sure you're taken care of.

Fiat Lux - ASIA
Level 15

error code 196 -

@stolidog00 

Try to create a backup file and restore it with a new name. If the same error persists, install the trial license for QBD 2021 to upgrade your file and monitor the issue.

Waynesgarage
Level 1

error code 196 -

QB pro plus 2023

Waynesgarage
Level 1

error code 196 -

QB pro plus 2023

i know its been a while but I still does tried a number of things but still there. 

Fiat Lux - ASIA
Level 15

error code 196 -

@Waynesgarage  

How big is your file size?

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