Federal Compliance email about payroll account info update

Hello there, @BrendaB61. 

Yes, you're right. There is an ongoing issue with the missing banner. 

The issue you’re experiencing is being worked on by our engineers. Rest assured, this is taken with utmost urgency. 

We’ll have to add your company to the list of affected users by getting in touch with our Payroll Support Team. This is to ensure you’ll receive email updates of the investigation. You can provide this number to expedite the process: INV-59171.

Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu. Alternatively, you can also press F1 on your keyboard to bring up the same Help panel. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.

Another way to contact our support team is by following the steps below.

1. Go to this link: Contact Us.
2. Choose your country and QuickBooks Desktop.
3. Enter a short description of your concern.
4. Click Search.
   

To learn more about why you're required to update your account information, I'd recommend checking out this article: Understand why you need to update your account info for payroll.

You can go back here if you have more questions. I'm right here together with the Community people to help you out. Stay safe!

Thanks, the support person I was on chat with did tell me that my company was added to the list of those needing a fix. They said I would get a direct email when the issue was fixed.  Will direct deposit remain functional until the issue is resolved even if it is after the deadline of 7/31/21?

HI BrendaB61,

Yes, we can assure you that you can still use the direct deposit function until the deadline. Our engineers are religiously working to fix the issue with the banner to prevent everyone from having a canceled direct deposit function. It's good to know that you've contacted the support team about this. Let's just wait for updates.

Let me know if you have any other concerns. I'm just around to help.

I am having the exact same problem.  There is no banner to click on.  As far as I can tell my info is all there.  I cannot find the banner to view it or edit it. I don't want my direct deposit shut down either.  I'm actually going out of town until the 31st of this month.  I don't know what to do, I can't find what they are talking about. Anybody else having this problem or have you found the banner?

I'm having the same exactly problem, the worse is that the horrible customer services representatives do not have an idea of what's going on, and the worse is after staying on the phone for over an hour they HANG UP the phone on me, TWICE. QuickBooks should be ashamed of this treatment. I don't know what do as the their own representatives do not know. this is ridiculous, stressful, and I wont be suprise that the netsuit and oracle might take over and QuickBooks will be dead one day. we don't even have a number to call. hopeless 

Can you please tell me where I can find out more about this federal compliance?  I have done searches for it and I can only find where QB is talking about it.  Before I start putting my SS # in here, I would like more info on where I can read about it from somewhere other than QB's just telling me I have to do it. 

Thanks in advance!

Tanya

I would like to learn more about this Federal Compliance that requires me to put my SS# into QB's when the IRS already has it and it is already associated with our EIN and our bank account in which the direct deposits are coming out of.  I have done searches for this compliance  and have not found it other than QB's telling us to do it.  So please, someone from QB's tell me exactly where to find this at other than you telling me I need to do it so that I can verify myself that this is a legit requirement.  Maybe I am searching for it incorrectly but one would think that it would not be that hard to find.  

Thanks in advance!

Thanks for checking in with us, @MRH-QHC.

Updating your business (i.e., Address and Business and Industry type) and Principal Officer (i.e., Name, Social Security number, and date of birth) info in QBDT Payroll is a required process by the Office of Foreign Asset Control (OFAC). It's a requirement by the U.S. Government to help fight the funding of terrorism and money-laundering activities. This guideline requires us to obtain, verify, and record information that identifies the principal officer listed on an account used for electronic services, including direct deposit. 

You can visit these links for the complete details:

• Principal officer verification for Payroll IDV holds
• Office of Foreign Assets Control - Sanctions Programs and Information

Any updates on the Intuit account should be done by the Primary or Company Admin. To answer the most commonly asked questions about the required business and Principal Officer info in QBDT Payroll to continue paying your employees by direct deposit, see this article: Understand why you need to update your account info for payroll.

To download the form and complete the Primary Principal Change,  you can follow the set of instructions found in this article: Change primary principal for Basic, Standard, and Enhanced Payroll.

Once we receive the form, our back-end team will review the request and the attached requirements. Processing takes 3 to 5 business days from the date the complete requirements are received. Please wait for an email confirming the status of your request.

Moreover, I'm adding these articles that you can use for future guidance:

• Verify your principal officer and business identity for payroll or payments accounts 
• View, manage or update your Intuit account in CAMPs

If there's anything else you need about updating your payroll information or any QuickBooks concerns, please let me know. It's always my pleasure to help you. Take good care.