Google Chrome browsers crash when Quickbooks Desktop Pro Plus 2021 is open

I'd provide you a few troubleshooting steps to check if this is a web-browser issue, radar-9628. 

We can try navigating using an incognito window. This way, we'll know if it's your regular browser, which causes this unexpected behavior.

Follow the shortcut keys, depending on what browser you're using.

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

If it works fine, go back to your main browser and clear the cache. It helps to troubleshoot and increases the performance of your browser. Also, they can use other supported browsers to better isolate the possibility of a browser-related issue.  

Please let me know how this goes. I'm here to help you whenever you needed me. Have a good day!

When I followed the Google Chrome (control+shift+N) a private browser in Bing launched. Is that what I should expect? I expected something in Google Chrome. While that Bing InPrivate browser was up, I opened Zoho CRM and was able to use it with no crashing. I logged into the Roboform website with out issues. (I normally use the Google extension for Roboform in Google but don't know how to do that outside of Chrome.)

Am I using the right kind of browser to follow your instructions?

Also - what do you mean by 'if it works fine'? What is 'it'?

Also 'when I go back to my main browser' - which browser are you referring to? Google Chrome? Bing? MS Edge?

Hello there, @radar-9628.

I'd like to provide more insights into the crashing issue that you've encountered when opening QuickBooks Desktop.

Working with Google Chrome has nothing to do with QuickBooks Desktop unless you're accessing transactions from the program. To help determine the root cause of this matter, I'd suggest reaching out to your IT professional. This way, they can check your PC's settings.

If you're working with bank transactions, know that QuickBooks recommends using Internet Explorer (IE) when downloading entries from the bank to the system. It is also the default browser when accessing internet and other online services, LMT223.

For those users whose bank's website doesn't support IE, you have the option to bring the transactions manually. You can prepare a web connect (.QBO) file from your bank's website, then import the transactions to QBDT, so they become available in your bank feeds.

For your reference about importing your transactions, you can check this article: Import web connect (.qbo) files.

I'm also adding here a link that you can visit about how bank feeds work in QBDT: Download Bank Feed transactions in QuickBooks Desktop.

Leave a comment below if you have any other questions with this or with QuickBooks. I'm always here available to help. Have a good day!

Hello BettyJane,

As I explained in my original post, Google Chrome browser windows only crash when Quickbooks is already open. That seems quite related, don't you think?  I had to start trying to troubleshoot, so I began with Quickbooks.

As for importing bank transactions - I abandoned that feature several months ago, since my credit union does not play well with Quickbooks. I enter each transaction manually.

AileenA - I do not use Quickbooks online. I use the desktop version - Quickbooks desktop pro plus 2021.

You suggested I clear the cache for QB online.

Paula

Actually since the last update of QBDT Enterprise 2022 every time I switch clients or open the program it crashes Chrome.

I am not using Chrome in any way, shape, or form, for my QBDT Enterprise Accountant Edition. No bank feeds occurring. Nothing. Yet every single time, with every single client change Chrome crashes and I have to reload all my tabs.

This isn't what I want you to experience when opening QuickBooks, rratliff82. Let me make it up to you by making sure this gets resolved.

I'd recommend performing the steps shared by my colleague, JasroV. Let's use the QuickBooks Tool Hub. This scans the program for any issues and fixes them. 

Here's how:

1. Close your QuickBooks.
2. Download our QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install.
5. When the install finishes, open the tool hub on your Windows desktop.
6. Select Program Problems.
7. Click Quick Fix my Program.
8. Start QuickBooks Desktop and open your data file.

For the detailed steps, please see this article: QuickBooks Desktop Doesn't Start or Won't Open.

If the issue persists, I'd suggest contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

 Additionally, I've included an article that'll help you learn more about the features offered in the latest version. This helps you know how you can use them to benefit your business: What’s New in QuickBooks Desktop 2022.

Please know that I'm determined to get this resolved, rratliff82. Keep safe always!

We are having the same issues. We took all the steps outlined here and still closes down Chrome. This process also removed some of our check scanning software on our computers. Do you have any other recommendations other then contacting QB support team?

Thank you for coming back to the QuickBooks Community, Brian246. I appreciate you for taking all the steps outlined above. With this, I'll ensure you'll be routed to the right support team to assist you further and resolve the problem as soon as possible.

The unusual behavior of Chrome browser crashes is usually fixed by performing the details shared by my colleague. If the issue continues to occur, the last recommendation that we can offer is to contact our QuickBooks support. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. Then investigate the cause of the problem.

Lastly, I'm adding this article to further guide you in effectively managing your business using QBDT: Help guide for QuickBooks Desktop. It contains topics about advanced accounting, banking, and different troubleshooting steps to resolve any issues.

Let me know if there's anything else you need help with managing your QuickBooks Desktop. I'm always here to help you anytime. Take care and keep safe!

Having the same issue, did you ever get it fixed?

I'm here to guide you on the actions you need to help take care of this matter, @Kimg77. This way, you can seamlessly utilize Google Chrome and QuickBooks Desktop (QBDT).

Have you performed the recommend troubleshooting steps shared by my colleague above? If you haven't yet, I would encourage you to do so. The QuickBooks Tool Hub scans your QBDT program for any issues and fixes them for you. 

If the issue continues, I'd recommend contacting our Customer Care team. The Community is a public forum, and we'll need to collect some personal information to pull up your account. They can create a case to trigger an investigation and get the issue fixed in no time. Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
4. Choose a way to connect (Chat or Callback).

Also, to further guide you in managing your QuickBooks account and business's growth using QBDT, I'd recommend checking out one of out Help pages: QuickBooks Support Website. It includes QuickBooks help articles, Community discussions with other users, and video tutorials, to name a few.

Let me know in the comments of you have other browser concerns and questions about managing your QBDT company file. I'm always ready to help. Take care, @Kimg77.

Same issue here.  Has anyone found a fix?

I just got off the phone with a QuickBooks technical support guy who when I asked about this issue, said that QB has no resolution for this problem as it isn't a QB problem. I told him that it didn't do it until we upgraded to 22 and he asked if it affected all users. No, only one! Then, he replied well you just answered your own question. If it were a QB problem it would affect all users. Nice customer support QB. Not our problem, you figure it out. 

Netsuite is looking better and better all the time.

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@Rea_M wrote:

I'm here to guide you on the actions you need to help take care of this matter, @Kimg77. This way, you can seamlessly utilize Google Chrome and QuickBooks Desktop (QBDT).

 

Have you performed the recommend troubleshooting steps shared by my colleague above? If you haven't yet, I would encourage you to do so. The QuickBooks Tool Hub scans your QBDT program for any issues and fixes them for you. 

 

If the issue continues, I'd recommend contacting our Customer Care team. The Community is a public forum, and we'll need to collect some personal information to pull up your account. They can create a case to trigger an investigation and get the issue fixed in no time. Here's how:

 

1. Go to Help, then select QuickBooks Desktop Help.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
4. Choose a way to connect (Chat or Callback).

 

Also, to further guide you in managing your QuickBooks account and business's growth using QBDT, I'd recommend checking out one of out Help pages: QuickBooks Support Website. It includes QuickBooks help articles, Community discussions with other users, and video tutorials, to name a few.

 

Let me know in the comments of you have other browser concerns and questions about managing your QBDT company file. I'm always ready to help. Take care, @Kimg77.

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Same problem on 22 and based upon your post, I tried Support and the technician said that it isn't a QB problem that we'd have to figure it out.  

Hi there! I appreciate you for getting back to us! I'll share an insight to help you fix this browser issue with QuickBooks Desktop. 

Since the issue persists on your end after following the steps provided by my colleague above, I suggest updating your current browser to the latest version. It's to ensure that this isn't a browser-related issue.

Also, ensure to update your QuickBooks Desktop software is in its latest release. This guarantees you have the most recent features and fixes.

Alternatively, you can also use the repair tool in QBDT to help you fix common errors. Here’s how: 

1. Close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
3. Navigate downloads of your computer and double-click the QuickBooksToolHub.exe file.
4. Agree to the terms and conditions and follow the steps as they appear on your screen to complete the installation.
5. Once the installation finishes, go to your Desktop screen and double-click the QuickBooks Tool Hub icon.

Then, you can run Quick Fix my program. Let me guide you on how: 

1. In the QuickBooks Tool Hub, select Program Problems.
2. Click Quick Fix my Program.
3. Start QuickBooks and open your data file.

For more information and detailed steps for this process, you can check out this article: Repair your QuickBooks Desktop for Windows.

Please let me know if you need clarification about QBDT, or there's anything else I can do for you. I'll be standing by for your response. Have a great day and stay safe.

I ran the Tool Hub a few weeks ago (with my first response). It worked.

The problem started again yesterday. I ran the Tool Hub again. The Tool Hub is updated to the correct version. My Chrome browsers are still crashing even after running the repair on my QBDT

So, what started for us as a single user has escalated to two users.

I disabled web connector and data protect at startup (neither user needs these) and after a restart, SO FAR, so good. No promises that this will be a long-term fix, but for now I'm cautiously optimistic. 

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@rratliff82 wrote:

I ran the Tool Hub a few weeks ago (with my first response). It worked.

 

The problem started again yesterday. I ran the Tool Hub again. The Tool Hub is updated to the correct version. My Chrome browsers are still crashing even after running the repair on my QBDT

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Thank you for sharing with us some details and trying to resolve this issue, rratliff82.

Let me get you to the right person who can assist you further about this problem.

I'd encourage you to reach our QuickBooks Desktop Support Team. They have the right tools to help you check your system in a secure environment and perform more troubleshooting steps.

To reach them:

1. Open QuickBooks.
2. Go to Help. then choose QuickBooks Desktop Help.
3. Click on Contact Us.
4. Give a brief description of your issue, then select Let's talk.
5. Choose a way to connect:

• We’ll contact you - get a priority callback by leaving you number.
• Message Us - Start a conversation online with a live support.

I'm also adding this link to our QuickBooks Support Page for related posts and articles to help you manage your account and business.

I'll be here if you still need help with anything else. Take care and have a great week!

I am also having this issue since I upgraded to QuickBooks Desktop Pro 2022.  If I open QuickBooks while having chrome open, chrome crashes. I am not accessing any accounts online though QuickBooks.  And this is the only time Chrome crashes. It is clearly a QuickBooks issue.

Thanks for posting here, @pissed3.

I appreciate you taking the time letting us know what happens after you upgraded your company file.

We want t make sure you're able to use our program without any issues. For now, have you tried uninstalling and reinstalling the Chrome browser? This will help us check if the problem will recur or it will still give you the same problem.

If it does, I'd recommend contacting our Support Team for further assistance. They can help further identify what's causing the problem and see if it's QuickBooks that's causing other apps to crash. 

To contact us: 

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Thanks for reaching out to us today. This forum is always open for your QuickBooks importing concerns and I am always here to help. Have a nice week ahead!

I see this same problem when Firefox is the default browser.

I can reliably trigger it each time I send an email invoice.

It crashes Firefox, but I can continue on in QuickBook.
I restart Firefox and from then on it is fine for the session.

My guess is Intuit calls something for the default browser the first time that causes the problem.

Never had this problem under QB Desktop 2019.

My Chrome browser is crashing quite often when either opening a company file or switching company files. I have spoken to support on at least 3 occasions and they insist is not related. I have used the tool hub and even had support log in remotely. Of course, it doesn't do it every time and I was unable to show them when they were logged in. This is QB 2022 and I've never had this issue until the upgrade in January. QB itself crashes from time to time now, as well. VERY frustrating.