How do I edit and print a packing slip?

I know it's important to edit and print a packing slip in QuickBooks Online, lynwood330. I've got you covered.

The packing slip in QuickBooks Online is a standard format. Therefore, you're unable to edit it. You can customize your sales forms to add the details you want to include.

To print the packing slip, I'd suggest following these steps:

1. Go to the Sales menu and then choose Customers.
2. Select the customer's name to display their transactions.
3. From the Transaction List tab, select the invoice or sales receipt you want to print a Packing Slip.
4. Click the Batch actions drop-down menu, then choose Print packing slip.
   

Additionally, I've included an article that'll help you learn how to import the personalized template for your invoices or estimates in QuickBooks Online: Design your Custom Form Style.

I'm only a few clicks away if you need assistance printing your packing slip, lynwood330. It's always my pleasure to help you out again.

@lynwood330 

You may need an additional app like this one

the packing slip does not pop up to print, the invoice is the only thing that comes up, our company has has quickbooks desktop for over 15 years and just now converted to quickbooks online, someone please help.. thank you! 

Hello, pacapparel.

I understand how frustrating it can be that we're not able to print packing slip. Rest assured; we will get this sorted out in just a few simple clicks. 

I've checked and found no reported issues related to this. To check if the browser is already full of frequently accessed page resources causing issues like when you can't print packing slips, let's sign in to your QuickBooks using a private browser.

Here's how: 

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once logged in, try to print your packing slip again to double-check. Let's also make sure that our PDF reader and browser is updated. 

If it's successful, let's return your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

Aside from that, we can also learn more about handling your sales and other customer transactions through this link: Topics about your company's income and customers.

In case we have other questions about printing packing slip or modifying your invoices, you can always tag me in reply. I'll be here to answer any queries you may have. Stay safe and have a good one!

It appears packing slips has been an issue in QB online for some time. We need to print a packing slip BEFORE we invoice. The packing slip should say "Packing Slip" and not "Invoice".  Also, it should NOT price pricing on it. This is a pretty basic function so I can't understand with Intuit hasn't addressed this issue.  

Hello there, @Jorcy. Thanks for joining the thread. 

I appreciate you for giving us your insights and experiences when printing a packing slip in QuickBooks Online. I recommend contacting our QuickBooks Online Live Support Team. They can initiate a screen-sharing session to help you, and create a case for further investigation.

To contact support:

1. Sign in to your QuickBooks Online account.
2. At the top right, click the Help (?) icon.
3. Enter your concern, then click Let's talk.
4. Select Contact Us to speak with a live support representative.
5. Select Start a chat with a support expert or Get a callback from the next available expert.

If you want to personalize and add specific information to your sales forms in QuickBooks Online, you may refer to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please let us know if there is anything else we can do to assist you with printing a packing slip or managing invoices in QuickBooks Online. You are always welcome to return to the Community. Keep safe.

What APP is this?

We need to print out packing lists before we invoice too.  Very frustrating

Hello, @litzi.

Welcome to the Community. Let me help you in printing and edit the packing slip in QuickBooks Online (QBO).

First, I'd like to reiterate what my colleague mentioned about how you print packing slips. Then, we can also download the packing slip by clicking the Download icon, then edit it outside QBO.

Regarding the APP,  I recommend visiting our QuickBooks App Center. This way, we'll be able to find a third-party application that can customize the packing slip. You can follow the steps below in searching the app:

1. Log into QuickBooks Online.
2. Choose Apps from the sidebar menu.
3. Enter a keyword in the search bar or click the Browse category button to filter the results.
    

Additionally, I suggest visiting the Import custom form styles for invoices or estimates articles. It provides additional details about the imported templates.

I've included this article for more information about managing invoices: How to add custom fields to invoices.

If there’s anything else I can help you with, click the Reply button and post a comment. I’ll be right here ready to help you. Have a good one.

for QBO , Any suggesting how to print a packing slip without the product costs? 

Hi there, TIC1.

Print a packing slip in QBO does not include the cost or sales price of the item. It only contains the item, quantity, and other important shipping information when shipping goods to your customers.

Let me also share these articles for more details:

• Create and Print a Packing Slip
• View Sales Transactions

The Community is always here if you need anything else. 

Has the "Print Packing Slip" function been removed from QBO? The option is grayed out for me. How can I fix it. I need to send packing slips for my orders and I'd prefer all pricing and cost info is removed.

Thank you for turning to the Community about your packing slip concern, BWK. Let me shed some light on why the function button is greyed out.

Some users have reported that they're unable to print the packing slip. This issue only impacted the ones using the new invoice layout. Rest assured, our engineers are all hands on deck getting this feature working back to normal. 

We encourage all affected customers to contact our support team. They can help sign up for the notification list to receive email updates. Also, this keeps you in the loop on the progress of the investigation. 

If you're using the old invoice layout, let's go over some basic troubleshooting steps to resolve your concern. When there's too much data stored data in your browser, it can cause unusual responses in QuickBooks Online (QBO).

To start, sign in to your account in incognito mode, which does not save browsing history and runs much faster. Here are the shortcut keys to open one:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift +N

Once logged in, try printing a packing slip. If you can print one smoothly, clear the cache and cookies of your regular browser to optimize its overall performance. You can utilize a supported browser if the issue persists. 

Check this article to learn more about the new invoice experience and its features: See what’s new with estimates and invoices in QuickBooks Online.

If you wish to personalize the layout on your sales forms or email them by batch, you can view the complete steps in these resources:

• Email or print multiple sales forms
• Customize invoices, estimates, and sales receipts

Keep in touch if you have other sales-related concerns or questions. I'm always ready to answer them for you. Have a good one.