I get an error when I attempt to update QB with my checking and savings accounts

Error 102 or 105 means QuickBOoks ONline is unable to connect to your bank's website. These errors usually fix themselves within 24 hours.

To resolve the errors:

1. Select Banking, then Update.
2. If you still can't connect, please wait 2 or 3 hours and try again.

If you still see this error after 72 hours, contact our QuickBooks Support team by going to the Help ? icon in QuickBooks.

Error 103 means that your bank credentials in QuickBooks Online are incorrect.

To resolve the error:

For existing connections:

If you have an existing connection and you recently changed your bank sign-in information, perform the following steps in QuickBooks Online.

1. Select Banking, then Banking.
2. Locate the card for the account that generated error 103.
3. Select Edit ✎.
4. Select Edit sign-in info.
5. Enter your new credentials, then select Update.

Note: Make sure that your browser does not auto-fill your credentials.

For new connections:

If you're connecting for the first time, be sure to select the right bank and enter your bank sign-in information correctly.

1. Select Banking, then Banking.
2. Select Add Account.
3. In the Search field, enter the bank's URL (for example: https://www.bank.com).
4. Select your bank. If you see multiple options, you may have to repeat these steps to find the correct one.
5. Enter your bank sign-in information on your bank's website, then select Continue.

Note: If you receive error 103 again, select Go back and repeat these steps with a different bank name from the list.

Error 106 means QuickBooks is unable to locate your account on your bank or Financial Institution's (FI) website. This usually happens when the account is closed.

To resolve the error:

If you closed your bank or financial institution account, select Need to disconnect? Here's how and follow the steps to disconnect, remove, or delete a bank or credit card account from the Downloaded Transactions page.

If you did not close your bank or FI account, contact our QuickBooks Support team by going to the Help ? icon in QuickBooks.

Error 103 means there's a message on your bank's website that requires you to take action. Some examples are: new terms of service, a special offer, an announcement regarding maintenance or other site changes

To resolve the error:

1. Sign in to your bank's website and work through any messages that require a response from you.
2. Once all messages are processed, attempt a bank update in QuickBooks. In QuickBooks, go to Banking, then Reconnect.

Note: You might not see messages at your bank's website if you turned on pop-up blockers. You can suppress blockers temporarily by holding down CTRL while the page is loading.

Error 109 means that your bank's website is requiring you to update your password with them.

This error indicates that we tried to sign in to your bank's website using the password you provided. However, your bank rejected the sign-in because your password has expired or needs to be updated.

To resolve this error:

You have to update your password on your bank's website and then update  y your sign-in information in QuickBooks Online.

1. Sign in to your bank's website and update your password.
2. Sign in to your QuickBooks Online account.
3. Select Banking.
4. On the Banking page, select the account card.
5. Select Edit ✎, then select Edit sign-in info.
6. Enter your updated credentials.
7. Select Save and connect.

Error 155 means that your Financial Institution (FI) isn't allowing QuickBooks to connect and retrieve your data.

If you receive this error, it means that we're working with your FI to resolve this issue. At this time, the Financial Institution hasn't told us when they'll begin allowing these connections again.

To resolve this issue,

You need to contact your bank and request that they allow the connection. If the issues remains unresolved, ask your bank representative to escalate the case through https://fi.intuit.com (English only) for resolution. Be sure to make a note of your case or ticket number for future reference.

Error 179 means your bank’s website has rejected the login attempt because you may already be logged on elsewhere.

You may have used the bank’s app and did not close it correctly. In some cases, you may have already logged out but the bank didn’t acknowledge the logout request since it takes around 15 minutes from the point of logging out for most bank servers to update and recognise the logout request.

To resolve this issue:

Complete the following steps, multiple times if needed, to fix the issue.

• Make sure you have logged out of the bank website or app for more than 15 minutes.
• Confirm you have cleared cache and cookies and tested in a private browser (incognito) as well.
• Try another browser(s)
• Make sure the bank app on your phone is completely closed. Simply minimising the app doesn't send a log out request to the bank.
• Check that you don't have background refresh turned on, as this can refresh apps even when closed causing it to appear logged in. (For steps, search Google: how to turn off app refresh on IOS/Android).
• If you are using a joint account, make sure no one else is connected to the bank account's website or app.
• Confirm if you have only connected the bank account to one QuickBooks account.

Error 185 means that your financial institution requires more information than we can store. This error is common with certain Multi-Factor Authentication (MFA) account types, which means that there's an additional security requirement beyond user ID and password, such as a token.

To resolve this issue:

1. Go to Banking page.
2. Select Update and follow the onscreen messages. Enter One Time Passcode when promoted.

Note: Your additional info is stored in a cookie, which could expire anytime, from a few days to not at all. If your cookies expire, you'll see error 185 again on the automatic updates. Follow the steps to manually refresh your accounts twice in a row to reset this cookie. If you're asked to answer the security question on the second manual update, then the automatic updates won't work for this financial institution. You'll need to manually refresh accounts for this bank and answer the security question each time.

Error 187 means your financial institution’s additional security requirements, such as security questions or one time passcodes (OTP), weren't entered correctly.

To resolve this issue:

• Enter your OTP immediately after generating it.
• If you have a new card, and you’re using a card reader to generate your OTP, disconnect and reconnect your account.
• Use your own card when you generate an OTP from a card reader.
• Add zero either at the beginning, middle, or end of the 8 numbers passcode. Reach out to your financial institution to make sure of your passcode format.

If you still see error 187, go to your bank's website. Make sure your security questions and answers are correct.

Error 192 means your bank requires a layer of security that does not allow QuickBooks Online to automatically download banking transactions. In some cases, your bank login credentials contain an ever-changing code that's required to access the account and only you can access the code.

To resolve this issue: Since QuickBooks Online is unable to download transactions automatically, you can upload bank transactions directly using CSV.

Error 323 means that you have connected two similar accounts (or you've added the same bank account twice) in QuickBooks Online.

To resolve this issue:

• Do you have two accounts with the same account name and account number with the last four digits that match? If so, rename one of the accounts at the bank's website to uniquely identify it, then try to connect them again. For help adding or connecting accounts, see How to add and connect bank and credit card accounts.
• If you have added the same account twice, you can disconnect one of the accounts to resolve the issue. For help with disconnecting an account, see Disconnect or delete an account from the Downloaded Transactions page.

Error 324 means QuickBooks Online can't find the account on your financial institution's (FI) website which may be caused by any of the following:

1. Your FI reclassified the account or moved it to a new server.
2. Your account nickname changed.
3. Your FI issued a new account number or credit card.
4. Your bank or credit card account closed.

To resolve this issue:

1. In the Banking page, select Update to make sure the error displayed is really the current error on your account.
2. If the issue persists, select Check Connections in the error banner. Follow the prompts to complete the process.
3. Is the account missing? If the account isn't showing up even after following the Check Connections prompt, select the Help ? icon, then Contact us. We need to check if there are other factors causing the error.
4. Clear cache and cookies to fix issues when using QuickBooks Online
   SOLVED•by QuickBooks•QuickBooks Online•1•Updated June 18, 2020

   Learn how to delete browser cache and Intuit-specific cookies to quickly fix issues when using QuickBooks Online.

   QuickBooks Online uses browser cache and cookies to run faster. But there are rare times when cache and cookies cause small problems.

   If you’re experiencing any of the problems below, don’t worry. We’ll help you clear your browser’s cache and cookies to fix them.

   • QuickBooks keeps asking you to sign in, even after signing in multiple times.
   • You can't view forms (like your annual payroll forms or invoice preview), or your browser is taking an unusually long time to download forms.
   • You’re having trouble exporting data (for example, exporting a report to Excel or transactions to another accounting program).

   Note: To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

   Step 1: Clear your browser’s cache

   Your browser’s cache saves files on your computer to load websites faster on your next visit. But overtime, it also gets full with outdated files that may cause small issues.

   It’s a good idea to clear cache from time to time. Follow the linked steps for your browser:

   • Firefox
   • Google Chrome

   Note: Be sure to uncheck Cookies and other site data so you won’t get signed out of websites, including QuickBooks Online.

   • Safari for Mac
   • Safari for iPad and iPhone
   • Microsoft Edge

   After clearing cache, make sure to restart your browser.

   Step 2: Clear Intuit-specific cookies from your browser

   Most of the time, you only need to clear your browser's cache. But if you keep having the same problem even after doing that, you can clear Intuit-specific cookies. This helps refresh website preferences that might be causing problems when you use QuickBooks.

   Note: It’s important to only clear Intuit-specific cookies.

   When you’re ready, follow the steps for your browser.

   Google Chrome

   1. Select the Menu: button.
   2. Select Settings.
   3. Select Advanced.
   4. Select Site settings under Privacy and Security.
   5. Select Cookies and site data.
   6. Select See all cookies and site data.
   7. Type “intuit” in the search bar to find Intuit cookies.
   8. Select Remove.
   9. Restart Google Chrome for the changes to take effect.

   Mozilla Firefox

   1. Select the Open menu ≡.
   2. Select Preferences ⚙.
   3. Select Privacy Security.
   4. Select Manage Data under Cookies and Site Data.
   5. Type “intuit” in the search bar, and select Enter to find Intuit cookies.
   6. Select Remove All.
   7. Select Save Changes.
   8. Restart Mozilla Firefox for the changes to take effect.

   Safari

   1. Open Safari.
   2. Select Safari beside the apple icon to the top left.
   3. Select Preferences.
   4. Select the Privacy.
   5. Select Manage website data.
   6. Type “intuit” in the search bar to find Intuit cookies.
   7. Select Remove all.
   8. Select Remove now.
   9. Select Done.
   10. Restart Safari for the changes to take effect.