I need to speak to someone in Technical Support???

Hi there, newleaf1inc.

Thanks for choosing QuickBooks as your business partner. In QuickBooks, you have two options to contact our support team either Chat or Get a callback. From there, you can contact us through messaging or set a call back so that our QuickBooks Support Team can discuss the concerns with you. 

To contact our support, here's how:   

1. Go to the Help icon then select QuickBooks Desktop Help.
2. Select Contact Us and type in a short description of your concern.
3. Choose from the options given on how do you want to contact support.   

To ensure you'll get to address your concern immediately, please check out our support hours availability.   

Also, you may consider posting your inquiries in the Community. As always, Community is full of experts who are knowledgeable in all aspects of QuickBooks, so please reach out to us if there's anything you need.   

In the meantime, I'd suggest visiting our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more. Just select a subject from the Topics drop-down menu.   

Keep us posted on how your call goes by leaving a comment below. I'm always here to help. Stay safe always.

I received an error code 557 and the message said to contact intuit

@dtuf1041 

For your reference

https:// quickbooks.intuit.com/learn-support/en-us/payroll-subscriptions/resolve-error-557/00/369975

keep getting error 557

Let’s get this resolved, @pu1.

To get rid of error code 557, you need to update your QuickBooks Desktop to its latest release. This way, you’ll have uninterrupted access to the program’s features and services.

Here’s how:

1. Open your QuickBooks account.
2. Select the Help menu, then choose Update QuickBooks Desktop.
3. Go to the Options tab.
4. Select Mark All and then press Save.
   
5. Click the Update Now tab and select the Reset Update checkbox.
6. Press Get Updates.
   

You can visit this reference to learn how to keep your software up-to-date: Update QuickBooks Desktop to the latest release.

Our Support page contains several resources, video tutorials, and tips to manage your company. If you need information, feel free to visit the site.

If you have any other questions or concerns besides this error, just add them to your reply below. I’ll be here anytime to help. Keep safe!

I am getting error message 557 when accessing payroll

Hello there, @jmr1955.

I can provide additional troubleshooting steps to fix the error message you're getting when accessing payroll in QuickBooks Desktop (QBDT).

The error message 557 or PS036 that you've encountered will usually occur when trying to download payroll updates in QBDT. Also, several factors cause this error.

These are the following:

• Inactive payroll subscription
• More than one active payroll agreement with an inactive Direct Deposit agreement
• Data damage
• Product not updated
• Incorrect Service Key
• The version of QuickBooks Desktop you are using does not support your version of Windows
• Invalid number or EIN

To fix this issue, let's first check your payroll service subscription.

Here's how:

1. Close all your company files and restart your computer.
2. Open QuickBooks, go to Employees, select My Payroll Service, then hit Manage Service Key.
3. Your Service Name and Status should be correct and will show as Active.
4. Select Edit and verify the service key number. If incorrect, enter the correct service key.
5. Click Next, uncheck the Open Payroll Setup box, then select Finish.
6. It will download the entire payroll update.

However, if you still see the error, we can proceed with steps 2 and 3 in this article: Fix PSXXX errors when downloading payroll updates.

Furthermore, I'm attaching this article for future reference in updating your payroll in QuickBooks Desktop: Get the latest payroll news and updates in QuickBooks Desktop Payroll.

Keep me posted if you have clarification on handling error messages and other payroll concerns in QuickBooks. I'm always here to help you.