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N
newleaf1inc
April 15, 2021
Question

I need to speak to someone in Technical Support???

  • April 15, 2021
  • 5 replies
  • 3 views
No text available

5 replies

A
AileneAModerator
Moderator
April 15, 2021

Hi there, newleaf1inc.

 

Thanks for choosing QuickBooks as your business partner. In QuickBooks, you have two options to contact our support team either Chat or Get a callback. From there, you can contact us through messaging or set a call back so that our QuickBooks Support Team can discuss the concerns with you. 

 

To contact our support, here's how:   

 

  1. Go to the Help icon then select QuickBooks Desktop Help.
  2. Select Contact Us and type in a short description of your concern.
  3. Choose from the options given on how do you want to contact support.   

 

To ensure you'll get to address your concern immediately, please check out our support hours availability.   

 

Also, you may consider posting your inquiries in the Community. As always, Community is full of experts who are knowledgeable in all aspects of QuickBooks, so please reach out to us if there's anything you need.   

 

In the meantime, I'd suggest visiting our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more. Just select a subject from the Topics drop-down menu.   

  

Keep us posted on how your call goes by leaving a comment below. I'm always here to help. Stay safe always.

 

D
dtuf1041
June 1, 2021

I received an error code 557 and the message said to contact intuit

 

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
June 1, 2021

@dtuf1041 

For your reference

https:// quickbooks.intuit.com/learn-support/en-us/payroll-subscriptions/resolve-error-557/00/369975

J
jmr1955
June 26, 2024

I am getting error message 557 when accessing payroll

    G
    GebelAlainaMQuickBooks Team
    QuickBooks Team
    June 26, 2024

    Hello there, @jmr1955.

     

    I can provide additional troubleshooting steps to fix the error message you're getting when accessing payroll in QuickBooks Desktop (QBDT).

     

    The error message 557 or PS036 that you've encountered will usually occur when trying to download payroll updates in QBDT. Also, several factors cause this error.

     

    These are the following:

     

    • Inactive payroll subscription
    • More than one active payroll agreement with an inactive Direct Deposit agreement
    • Data damage
    • Product not updated
    • Incorrect Service Key
    • The version of QuickBooks Desktop you are using does not support your version of Windows
    • Invalid number or EIN

     

    To fix this issue, let's first check your payroll service subscription.

     

    Here's how:

     

    1. Close all your company files and restart your computer.
    2. Open QuickBooks, go to Employees, select My Payroll Service, then hit Manage Service Key.
    3. Your Service Name and Status should be correct and will show as Active.
    4. Select Edit and verify the service key number. If incorrect, enter the correct service key.
    5. Click Next, uncheck the Open Payroll Setup box, then select Finish.
    6. It will download the entire payroll update.

     

    However, if you still see the error, we can proceed with steps 2 and 3 in this article: Fix PSXXX errors when downloading payroll updates.

     

    Furthermore, I'm attaching this article for future reference in updating your payroll in QuickBooks Desktop: Get the latest payroll news and updates in QuickBooks Desktop Payroll.

     

    Keep me posted if you have clarification on handling error messages and other payroll concerns in QuickBooks. I'm always here to help you.

    F
    Frankie G
    December 7, 2025

    Error Code 557 when trying to get subscription info

    B
    BabyBQuickBooks Team
    QuickBooks Team
    December 7, 2025

    Hi there, Frankie. Let's work together to resolve error 557 in QuickBooks Desktop (QBDT).

     

    This error occurs when you try to make updates. To fix it, I suggest following the troubleshooting steps shared by my colleague, GebelAlainaM, to download the entire payroll update. After that, make sure to update your software to access the latest features and services. Refer to Step 2: Register and update your QBDT of this article: Fix PSXXX errors when downloading payroll updates.

     

    If these suggestions didn't work, I recommend contacting our Live Support team for further assistance. They can securely access your account and guide you through the steps needed to resolve the error.

     

    If you have any other questions or need further assistance, please reply below. The Community team is here to help.

    C
    classic2
    May 21, 2026

    Error message 557 when updating payroll service.  Won't let me update

     

    SIAB
    SIAB
    Level 2
    May 21, 2026

    @classic2 

    Are you using QB Desktop 2023 or 2024?

    N
    Nathania_PQuickBooks Team
    QuickBooks Team
    May 21, 2026

    Payroll service updates are only supported on QuickBooks Desktop 2024 and newer. Please ensure your software is fully updated to the latest release before proceeding.

     

    Follow these steps to verify or update your subscription:

     

    1. Go to the Employees menu in QuickBooks.
    2. Select My Payroll Service > Manage Service Key.
    3. Verify that your Service Name and Status show as Active.
    4. Click Edit to check your service key number. If it's incorrect, enter the right one now.
    5. Select Next, uncheck Open Payroll Setup, and click Finish.

     

    If you have any additional concerns, please reach out to us again. We’re always here to help.

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