I cannot open my quickbooks company file.  I tried restoring it and still will not open

@Frontlinepromo 

What error message did you encounter? Can you restore any other backup file?

Hey there, @Frontlinepromo. 

Thanks for taking the time to follow along with the thread and sharing your concerns. 

Could you provide as many details as possible of what happens when you try opening the company file. If you're getting an error message, do mind sharing a screenshot of it? 

I'll be sure to keep an eye out for your reply. Let me know if you have any additional questions or concerns that I can assist you with. Chat with you soon! 

Cannot get signed in 

Hey, @JocelynBauer65. 

Thanks for chiming in on this thread. 

To clarify, I'll need to gather some details from you first: 

• Which product are you using? (example: QuickBooks Online, Desktop, etc.)
• Have you tried any of the troubleshooting steps listed on this thread? If so, which ones have you tried? 

I'll be waiting for your response! 

HELLO -- REQUEST REFUND FOR HAVING BEEN CHARGED FOUR OR FIVE TIMES FOR 2023 FEDERAL AND STATE TAX FORMS. HA GREAT DIFFICULTY DOWNLOADING THESE TAX FORMS ON APRIL 14, DUE TO LACK OF CLEAR INSTRUCTIONS FROM TURBOTAX. PLEASE RESPOND TO THIS REQUEST. THANK YOU. KIRK 

PLEASE RESPOND TO KIRK BOZDOGAN AT [email address removed] (or [number removed]) re REQUEST FOR REFUND.

I heard your concern about getting a refund for multiple charges for your TurboTax account, Kirk. I can't imagine the hurdle that you've been through to get through them and have this one assisted.

Since we're dealing with requesting a refund for your TurboTax account, I recommend contacting their respective support. TurboTax has a separate forum where you can post your concerns and be assisted by their respective support. Moreover, concerns like yours may need to contact them to check on this privately, as they may need you to provide your account information for verification.

Please refer to this article to guide you in getting in touch with TurboTax support. Also, please take note of their support hours to contact them at the time of your convenience: How do I contact TurboTax?

I’ll keep this thread open for your queries concerning QuickBooks-related matters. The Community always has your back. Stay safe!

Quickbooks online will not open

@Kat49 

Try opening your QBO account on any private/incognito browser.

I understand the importance of smoothly using QuickBooks Online (QBO), Kat. I'm here to ensure you can continue working on your books.

Before doing so, did you get an error message when opening your QBO? We just want to make sure we're giving the right steps and information to sort this out. A screenshot of your view will be very much appreciated. 

In the meantime, we can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. 

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browse. 

Furthermore, you can check this article on what to do if you can't sign in to your QBO:

• Recover your Intuit Account if you can’t sign in.
• Update or change your Intuit Account sign-in information.

Know that I'm always here if you encounter some problems when opening QuickBooks. Have a great day ahead.

case: 15117743534 cx q

Can not start qbo see case:15117743534 cx q

Good morning, @william fischer. 

Welcome to the Community! 

After looking through your case, it seems that the specialist that you spoke with emailed you and tried to call you. Since they didn't receive an answer when calling, they recommend calling back if you're still having issues. 

You can also review your email to see the exact details they gave you. 

Keep us updated on how the call goes. I'm only a post if you need me again. Take care! 

Hello, My QuickBooks is NOT opening at all. I've tried the quickbooks doctor thing and its still not working please help 

I can see this was a challenging task for you, Joe. I will do my best to resolve the company errors you encountered within your QuickBooks Desktop account.

I appreciate you for performing the troubleshooting steps to aid this issue. QuickBooks tool hub is the ideal fixing tool when your QBDT account isn't accessible. In this case, we can proceed with other possible solutions. Let's open your company to investigate if the issue is within your file or program.

1. Open the company with all windows closed.
2. In No Company Open, choose your company file.
3. Press and hold ALT on your keyboard then select Open. Don't let go until it opens.
4. Once done, release ALT, enter your password, then press and hold ALT and pick OK.

If the issue persists, we can proceed to step 2, under Solution 2 in this article: QuickBooks Desktop won't open. However, if the solution doesn't fix the error, let's run the QuickBooks Install Diagnostic Tool and repair the QuickBooks Desktop installation to repair the damaged files.

If you're still experiencing the same problem after completing this QuickBooks Doctor method, we suggest calling our QuickBooks Desktop support team so they can investigate and provide another possible fix.

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then click Let's Talk.
5. Choose either to chat with us or Have us call you.

Furthermore, you can use this link if you're unable to access your account: https://quickbooks.intuit.com/learn-support/en-us/contact. You'll have to enter your product, edition, and concern. Then, press the Continue button to proceed. See the screenshot below for your guide:

Know that we are always available 24/7 if you have other concerns on handling your company data issues. Post you inquiries below and we'll be right here. 

@JOe Hall  

Which QB Desktop year version?

Login to you CAMPS and check your license status. Is it Active (green color) or Cancelled (red color)?

Spinning blue dots

@LFHall 

Try using incognito/private browser.

Hi, 

I have had t move all my information from one macbook to another and since I have done this one of my QB accounts says backup has failed: QB could not create a disk image. What does this mean and how do I fix it? 

@lglandfarmer 

QB Desktop for Mac or QB Online?

Let's work together to get past the error so you can back up your company file successfully, @lglandfarmer.

The error message you're getting appears when something prevents this process from happening. It could be because the backup folder is inaccessible, there is damaged data on your file, or your storage drive doesn't have enough space.

That said, ensure your QuickBooks for Mac is updated to the latest release and check if you have enough storage capacity.

In addition to the information above, let's run the verify and rebuild data tool. It helps identify and resolve common data issues in your company file. By doing so, we can detect the cause of the error.

Once the rebuild completes, please verify the data again to ensure there aren't any other issues in the company file.

To verify data, you can follow these steps:

1. Hover over the File menu, then choose Utilities.
2. Select Verify Data, then click OK to close all windows. 

Now, let's rebuild the company file data to fix any errors or data damage. 

1. Go to the File menu, then choose Utilities.
2. Select Rebuild Data, then tap on OK to close all windows.
3. QuickBooks will prompt you to do a backup before rebuilding your company file, then select OK.
4. Follow the on-screen  steps to proceed, then click OK once done.

If you're still unable to back up the file, I recommend contacting our QuickBooks for Mac Support for further assistance. Our team of experts can arrange a screen-sharing session or create a case number to let our engineering team look further at the root cause of this issue. 

Here's how to contact our technical team:

1. Go to the Help menu, then select QuickBooks Help.
2. Select Contact Us.
3. Give a brief description of your issue. Press Continue.
4. Sign in to your Intuit account. Pick Continue and Continue with my account.
5. We'll email you a single-use code. Enter it and Continue.
6. Choose the account you want to use if you have more than one. Continue.
7. Pick to chat with us or Have us call you.

For additional information, you can look up the file types and extensions that QuickBooks Desktop uses.

Following the troubleshooting steps and contacting our technical support will help ensure you can back up your company file seamlessly. I'm still around to help if you need more assistance, @lglandfarmer. Stay safe! 

URGENT - I have just created a second account as haven’t been able to access my account for months and hence have been charged again and again, as without having an account you can’t ask for support to a real person. Finally I realised maybe I’ll just create another account. Please can someone reply back as to how to solve this issue. I need at least an email to send to the right people. Thank you. 

Your attention and actions on this issue are greatly appreciated, scholo59. 

We can see the importance of addressing your concerns promptly as we strive to provide you with the best experience possible.

If you forgot your user ID or password but still have access to your phone or email on file, you can regain access to your account by following these steps:

1. Go to our sign-in help page.
2. Enter the phone number, email address, or user ID for your account.
3. If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.
4. Enter the verification code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
5. When prompted, reset your password. Or, you can select Skip.

For more detailed information on account recovery, you can visit this link: Recover your Intuit Account if you can’t sign in.

As for creating a new account using a new email is an alternative option to reach out to our support team. For security reasons, having an account is necessary to request support.

To obtain the phone number for our support team, which is the best way to contact the appropriate person for assistance, you can visit this link: QuickBooks Online Support.

Moreover, here are a few articles that could help you manage your Intuit account and QuickBooks Online account:

• Update or change your Intuit Account sign-in information
• Manage billing, payment, and subscription info in QuickBooks Online

I'll be monitoring for your response regarding access to your account or how to contact the support team. Feel free to let me know if you have any additional questions or concerns. I'm available 24/7 to assist you.