Is something wrong with Glance?

Thank you for sharing this with us, VassiliTN.

After checking, I couldn't see any open ticket about an issue with Glance. If the agent didn't mention that this will be investigated further, please contact them again so they can take this to another level. I have limited access from here and we don't use that tool in the Community either.

I'm just around if you have other questions.

Thank you for checking into it!

I guess I am out of luck. I just tried it on a few more PCs, at home found and fired up an old Windows 7 PC - they all do exactly the same thing. 

The version of Glance Guest that doesn't work is 4.17. Looking around I see there used to be a version 4.16, but can't find it anywhere, do you know where I may be able to download it?

I appreciate you providing us with some updates. Vassili.

I'll make sure you get the proper assistance so you can use Glance.

Before we begin, could you please tell me about the specific problem you're having with QuickBooks Desktop (QBDT)? This way, I'll be able to provide you with the best solution.

If you still wish to get in touch with our support team and use Glance, I recommend using the SmartLook feature. This allows you to share your screen with them and interact with them more.  I'll show you how.
 

1. Download and run the QuickBooks Tools Hub.
2. Select the Help & Support tab.
3. Click SmartLook Session.
4. A pop-up window with the 5-digit connection code appears, and share it with the agent during the call.

You can also check this link for more details about this: Use SmartLook to share your screen with support agents.

Furthermore, you can always visit our QuickBooks Support page for your reference. You can read some of our articles there that will help you in your future endeavors. 

I'll be available if you have any additional questions about Glance or your QBDT. Just lay out the details in your reply, and I'll take care of the rest. Have a wonderful weekend!

Thank you for getting back to me!

We are running QB Desktop Enterprise 21. Recently this started - whenever company owner is entering payments this popup appears.

We already tried Edit, Preferences, General, Turn off Popups, didn't help

Now, when I run QB Tool Hub and go to Help & Support I don't see a Smartlook Session option

Thank you for coming back to the Community, VassiliTN.

I appreciate you for performing the initial steps to get past the pop-up message. Let me route you to the right support who can properly address your Glance issue as well as the Level 3 Data processing window.

We’ll have to review the information recorded in the company file to determine the root cause of the issue. Accessing an account requires us to gather personal data, which I’m unable to do in the Community for security reasons.

Contacting our Payments Support Team ensures your information is viewed in a secure space. Then perform in-depth troubleshooting steps from there. They'll also assist you with applying the permanent solution.

Here’s an article that shows our support options and hours: Contact Payments or Point of Sale Support. From the list, choose your product and click on the link to get in touch with our agents.

This reference provides an overview of Level 3 data processing. Please know that the resource is for QuickBooks Online (QBO) users, but the information applies to QuickBooks Desktop (QBDT) users.

For additional resources, we’ve collated articles to help customers accomplish any payment task-related activities: QuickBooks Payments FAQ. You’ll see topics about troubleshooting card readers, managing payment accounts, processing refund requests, and so on.

Reach out to me again if you have additional concerns about processing payments or using the Glance feature. I’ll be more than happy to look into this further. Have a great weekend ahead.

It appears SmartLook Session option is removed in Quickbooks Tool Hub version 1.5

Is it still possible to download verison 1.4 anywhere?

Hi there, @VassiliTN. I'm here to provide additional information about your concern.

Currently, the available version of QuickBooks Tool Hub that you can download is 1.5.0.0. To help you in downloading a different version, I'd suggest reaching out to our Technical Support team. They can also provide you with a different way so you'll be able to perform the remote session. 

You may also want to visit our QuickBooks Help page to look for articles that can serve as your guide and reference in doing QuickBooks tasks.

Please drop a comment below if you have any other concerns about downloading QuickBooks Tool Hub. I'm just a post away to help. Have a good one. 

had this same issue and your workaround worked thanks.

Je ne peux pas me connecter 

Voici le message 

An error has occurred, please try again or contact Glance Customer Care.

Greetings, @Sylvie23. 

Thanks for chiming in on this thread. 

To clarify, are you from France or Canada?

This will help us narrow down to the right solution for your business. I'll be waiting for your response! 

I keep getting router NetGear request for username and password request.

Thanks for joining the thread, @stripperstain.

Before anything else, we want to ensure we can provide you with the resolution you need to get through your current situation. That said, can you tell us more about your query? Are you receiving the NetGear request for a username and password when accessing QuickBooks Desktop (QBDT)? Doing this allows us to help you address this problem on time.

Feel free to comment below or visit us here in the Community space. We'll be ready to assist. Stay safe, and have a nice day!