Linking a TC21 Scanner to QuickBooks

The Community has you covered, @Dytrt.

Let's perform some troubleshooting steps to isolate the issue. If this is the first time you scan documents, you have to set up first the QuickBooks Scan Manager. Also, ensure that your scanner is TWAIN compliant to work with QuickBooks. 

Here's how:

1. From the Company tab, select Docs then Doc Center.
2. Click Scan a document.
3. Hit New to set up a new profile.
4. Edit the name of your profile, then tap Continue.
5. Adjust the profile settings as appropriate, and then Save.

Next is to set up and test your scanner:

1. Highlight your profile, then choose Select.
2. In the Select Scanner window, click Scanner Setup Wizard.
   Note: The Current Selection field should show your scanner. If you don't see your scanner, hit Yes, then Next to download the latest scanner database from Nuance.
3. Choose the appropriate mode. This is typically Normal Mode.
4. Check the Perform Tests box, then tap Next.
5. Select the test you want to run, then tick Next twice to start testing your scanner.
6. Check the Repeat this test in order to check all modes box, then Next to continue testing in other available modes.

For more details, see this article: QuickBooks Scan Manager: Scan and attach documents to transactions. 

If the issue persists, I suggest reaching out to our phone support team to further investigate the root cause of the issue. To do so, please follow these steps:

1. Click the Help menu at the top, and then select QuickBooks Desktop Help. 
2. Hit Contact Us.
3. Enter a brief description of your issue, for example, When using TC21 scanner tells us there are no users found. 
4. Tap Let's talk. 
5. Choose Start a chat.

To ensure we address your concern on time, you may check out our support hours. 

If you have further inquiries concerning using your TC21 scanner in QuickBooks, please let me know. I will gladly additionally help you.

Hi DivinaMercy_N,

I'm so sorry, I was so deep in thought I wasn't clear about my needs.  We purchased a Handheld Touch Computer, Zebra Barcode Scanner to help keep track of our inventory, while making our process paperless.  We have the scanner in hand, but we're struggling with adding pickers to be able to use the scanner.  We watched a couple  of youtube videos, but nothing has helped.  Any chance you have that experience as well?

Thanks for visiting the QuickBooks Community again, @Dytrt,

Joining the discussion to shed some more information about barcode scanners in QuickBooks. At the moment, our program is compatible to certain Zebra barcode scanners, which is why some devices may not work properly when it comes to inventory tracking.

See this article to learn more about the supported barcode scanners in QuickBooks Desktop: Setup and use the Warehouse Manager in QuickBooks Desktop mobile

While you have TC21, is currently not listed as a compatible scanner for QBDT, I can refer you to our developer site. There you can get help with app or hardware integration and learn how to get the scanner to work with QuickBooks. 

Click this link to ask questions to our developers: Intuit Developer Support

If you have other questions or need further assistance with anything in QuickBooks, I'll always be here for you. Have a nice day!

Did you ever receive the answers you needed? I am in same situation. I have the TC20 all setup and show the warehouse users in Quickbooks Desktop and the scanner just keeps saying "Your QuickBooks file has no warehouse users to choose from." 

Did you ever receive the answers you needed that actually worked? I am in same situation. I have the TC20 all setup and show the warehouse users in Quickbooks Desktop and the scanner just keeps saying "Your QuickBooks file has no warehouse users to choose from." 

Let me share some insights on how to set up a warehouse user to choose from in the barcode scanner, @RWilson04.

The error message you get is when the company file doesn't have pickers/warehouse user set up and/or sales orders that have been sent for picking. After pairing the device to the company file, make sure to enable warehouse users and then add pickers to use the barcode scanner.

Here's how:

1. From the QuickBooks Company menu, select Users, then Set up Users and Roles.
2. On the Role list tab, select the Role of the user, then Edit.
3. Under “Areas and Activities”, select Centers and then select Vendor Center.
4. Under “Activity Access Level”, check View Balance.

Once done, you can now add Pickers/Warehouse users.

1. Under the Vendors menu, go to Vendor Center.
2. From the New Vendor drop-down list, select New Vendor.
3. In the Vendor name field, enter the name of the Picker.
4. Select the Additional Info tab.
5. From the Vendor Type drop-down list, select Warehouse user.

This way, the names of the pickers/warehouse users that are added in QBDT will show on the scanner.

For complete information about this, you can reference this article: Setup and use the Warehouse Manager in QuickBooks Desktop mobile. This includes how to create a picklist and other reliable links in purchase order management.

In case you met some trouble while using the app, here's a list of error messages and how to troubleshoot the Warehouse Manager for QuickBooks Desktop mobile.

Please let me know if you need further assistance about setting up barcode scanners and other QBDT related concerns. I'm always around to help you. Have a nice day and take care!

Thank you but no I have already completed this as well. So I am past this and my scanner is connected to QuickBooks, the enable inventory is all turned on. I can go to my desktop Quickbooks and find the pickers and have sent them to the 3 I set up. So the issue still is that the scanner is saying "You QuickBooks file has no warehouse users to choose from". But I do, and so far no one at Intuit has any answer for it. 

Hi there, @RWilson04. 

Thanks for coming back for more support. I appreciate you for sharing what you have done to resolve this issue. 

After your device is successfully linked with your company file, you should be able to see the list of your warehouse users as soon as you open the app. 

Let's perform these steps one more time to see users in My Picklist:

1. Check if your scanner is linked to your company file.
2. Select the Sync icon at the top of the My Picklists screen.
3. Add a new warehouse user.

If the issue persists after following the necessary steps, I'd recommend contacting our Customer Care team. They have the right tools to help you check what's causing this to happen. They can also submit a request to further investigate the issue whenever needed. 

Come again if you need help with anything else so I can guide you some more. Take care!

I am also having this same problem.  The device is linked to the qb file, i can scan reciepts in but it keeps telling me there are no users.  I have spent 2 weeks on this trying to get this to work, its crazy how we pay so much for enterprise and support and no one can help me. I am sick of the the agents telling the same steps over and over agan. 

The only solve we were able to find was you need to create a picklist for yourself first.  Select yourself as the picker and then send to device.  We were having the same exact issue, then when we assigned a picklist to myself, I finally came up as a user.  Hope this helps!

Your chat support is not helpful - I spent an hour chatting with someone who only provided me the same links I can find here. This is USELESS without actual people who help! Your link to download is not working - says on my device it needs an update and then it says its invalid!

Good morning, @je88icava. 

Thanks for chiming in on this thread. 

Since you reviewed the information in the Community and had a chat with an expert but nothing has worked, I recommend contacting our Customer Support Team via phone call. 

You can request a callback with the steps below: 

1. Go to the Help menu. 
2. Press the QuickBooks Desktop Help option. 
3. Tap the Contact Us button. 
4. Enter your question and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

Keep us updated on how the call goes. Have a great day!