Logo on invoices printing incorrectly

Yes, I tried the QB Tool Hub and it didn't work.

Let's get it printing correctly, Canlady441.

Aside from the tool hub, you can check another article provided by JonpriL at the top. It will provide you different ways to troubleshoot printing issues.

If you're still encountering the same issue, I'd suggest reaching out to our customer care support. An agent has more tools to fix it. Here's how:

1. Click Help inside QuickBooks.
2. Go to QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter "Invoice logo printing incorrectly" in the description field, then click Continue.
5. Select either Message an Agent or Talk to a Specialist. 

Don't hesitate to click the Reply button if you have other concerns. We're open 24/7 to help you. 

Did you ever get this resolved? I'm seeing the same thing.

Thanks for joining us here today, @jcdpromo.

I'll share some steps on how you can fix the printing error. To verify, have you tried performing the QuickBooks PDF & Print Repair Tool? If not, please run this tool to fix the invoice logo issue. Let me guide you how.

1. Close QuickBooks.
2. Download QuickBooks Tool Hub, and then save it on your Desktop.
3. Open the file you downloaded (QuickBooksToolHub.exe). Then, follow the on-screen steps to install and agree to the terms and conditions.
4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
5. In the QuickBooks Tool Hub, select Program Problems.
6. Choose QuickBooks PDF & Print Repair Tool. It will take about a minute to run.

After running the tool, try printing the invoice again. If you're still experiencing the same result, please continue with Solution 2: Reset your temp folder permissions in this article: Troubleshoot PDF and Print problems with QuickBooks Desktop.

Additionally, here's a link that covers all the tasks you can do when using QBDT. It has topics with articles, just choose a title that fits your concern.

Don't hesitate to reply to me anytime if you still have questions or concerns with invoices. I'll be around for you. Take care and be safe.

Did you ever get this working correctly where your logo prints in its entirety without getting cut off?  If so, can you share the steps to fix it? The Tool Hub did nothing and every other suggestion online has not fixed the problem.  It had been working correctly before. It is beyond frustrating and looks so unprofessional!

Hey Frustrationgalore, 

Welcome to the QuickBooks Community. Since you have used the Tool Hub troubleshooting steps and other suggestions, it would be best to contact our Support Team to examine the matter more. They have the tools to pull up a share screen and see exactly what you're seeing and make adjustments. Here's how to contact us:

1. Go to the Help menu, then click Quickbooks Desktop Help or press the F1 key.
2. Hit the Contact Us button, as seen in the display.
3. Enter a brief description of the problem.
4. Select Continue.
5. Choose which method you would like to connect. The options will be chat or our call-back feature.

Please let me know how the conversation goes and if there is anything else I can help you with. I'll be around. Take care and be safe.

I am having the same issue on my mac book.  All of the sudden my logo that used to print fine now prints zoomed in so that the logo is completely unreadable.  I tried the Desktop hub fix but, it is not compatible with mac.

When I use a PC laptop of my phone to print there is no print issue.

What do you advise?

Welcome back to the QuickBooks Community, EES_USA_EastCoast. Let's perform some steps to ensure that you can print your entry with an accurate logo.

QuickBooks Desktop Windows and Mac versions are two different platforms and intended to work independently from each other, especially with the troubleshooting steps. This is the reason why the details shared above aren't compatible with your Mac.

All printers are different and it could change the design on the invoice or report when you print it. That's the reason that your logo that used to print is now printed zoomed in or unreadable. To start fixing the issue, you'll have to increase the margins on your standard form to fix the width.

Here's how:

1. Open the invoice/report and choose the Print icon.
2. Select QuickBooks. Then, choose Options or Margins to choose your alignment.
3. Click Print.

Please know that some printers can't print the width for standard forms. That said, you can utilize custom forms to have larger margins.

Then, click this article to view further instructions or list common printing issues and how to fix them: Troubleshoot printing in QuickBooks Desktop for Mac.

Lastly, you may refer to this article to view steps on how you can keep QuickBooks for Mac up-to-date so you always have the latest features and fixes: Update QuickBooks for Mac to the latest release.

Leave a comment below if you have other questions about printing log in QuickBooks Mac or any QBDT tasks. I'll be happy to answer them, EES_USA_EastCoast, Take good care!

I'm having issues. This just started happening a week or two ago. When I print any quick-book invoice. Ours or someone else's. The company logo print huge in the spaced allowed. So only a fraction get printed. Everything looks find on the PDF before print but somehow the print comes out all messed up.

I tried to download the quickbook tool hub as another QB form suggested, however it is not supported by mac. Very frustrating that years of using QB and all of a sudden this happens.

Hello there, @chelsea15. I appreciate you sharing updates about the steps you've performed as well as the results. I can see how difficult this has been. That's why I'm here to provide additional steps so you'll be able to print the logo of your invoice correctly in QuickBooks Desktop (QBDT) for Mac.

To begin, let's first make sure that your program is updated to the latest release to prevent issues and to have the recent components and fixes. Once done, let's now configure the margin of your invoice form to fix the width. To do so, please follow the steps outlined by my colleague, ChristieAnn above. 

I've also added this article for additional steps in fixing printing issues in QBDT for Mac: Troubleshoot printing in QuickBooks Desktop for Mac.

Additionally, customizing your sales form templates in QBDT Mac is a breeze. Doing this process will let you add specific details and make the form personalize to reflect more of your business identity.

Let me know how the steps work. I'd be glad to hear any updates about this. If you have further questions about managing invoices in QuickBooks, please don't hesitate to post again here. I'm always willing to lend a hand to ensure your success. Have a great week ahead. 

I have the same problem as others, large logo, not fully printing;

latest update

run print and pdf fix from qb hub

printing fine on notepad

email PDF's look correct

adjusted margins in layout designer from .5 to .25 all the way around

If I email myself the file, the PDF then prints fine with no logo distortion

Hi there, Sism JD.

I can see that you posted twice in this forum. Please click the link to get redirected to the original post answered by my colleague: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-logo-on-invoices-printing-incor....

To keep the conversation streamlined, I ask that you leave any follow-ups there.

If you ever need tips and related articles about "How Do I" steps in QuickBooks Desktop in the future, you can visit our QuickBooks Community help website for assistance: QBDT Self Help.

If you have any other questions, you can always visit us. Have a great day!

I created an account and tried replying, but I got an authentication error.  This was on chrome browser.  So I moved over to Microsfot Edge which I normally do not use and tried to recreate and decided to start a fresh post.  This was not intended to spam the site.