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Level 2

Logo on invoices printing incorrectly

I've added our logo to our invoices, and it was working fine in the past.  For some reason now it cuts off the last 2 letters of the company name and the second line when we actually print/pdf it.  The print preview shows the full logo.  I've attached what it looks like, has any one else experienced this?

Solved
Best answer May 18, 2020

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Moderator

Logo on invoices printing incorrectly

Hello there, @jasonagosti!

 

Let's perform some troubleshooting steps so we can check if the incorrect printing of your logo on invoices is related to your printer or not.

 

To begin with, we can utilize your notepad to check if it prints fine with any file outside of QuickBooks.

  1. Go to Start.
  2. Select Notepad.
  3. Enter some text.
  4. Choose File.
  5. Click Print.

If these steps didn't work, you'll have to turn off your printer and restart your computer. If otherwise, you can utilize the Print & PDF Repair Tool from the QuickBooks Tool hub. This fixes most of the common printing issues in QuickBooks.

 

In addition, here's an article you can read to learn more about some printing troubleshooting steps: Learn how to resolve printing issues in QuickBooks Desktop.

 

Lastly, I've got you these helpful articles for ideas about how you can manage all your customers and sales transactions: Income and Expenses for QuickBooks Desktop.

 

Keep me posted in the comments if you have any other questions. I'll be here to lend a hand.

View solution in original post

3 Comments
Highlighted
Moderator

Logo on invoices printing incorrectly

Hello there, @jasonagosti!

 

Let's perform some troubleshooting steps so we can check if the incorrect printing of your logo on invoices is related to your printer or not.

 

To begin with, we can utilize your notepad to check if it prints fine with any file outside of QuickBooks.

  1. Go to Start.
  2. Select Notepad.
  3. Enter some text.
  4. Choose File.
  5. Click Print.

If these steps didn't work, you'll have to turn off your printer and restart your computer. If otherwise, you can utilize the Print & PDF Repair Tool from the QuickBooks Tool hub. This fixes most of the common printing issues in QuickBooks.

 

In addition, here's an article you can read to learn more about some printing troubleshooting steps: Learn how to resolve printing issues in QuickBooks Desktop.

 

Lastly, I've got you these helpful articles for ideas about how you can manage all your customers and sales transactions: Income and Expenses for QuickBooks Desktop.

 

Keep me posted in the comments if you have any other questions. I'll be here to lend a hand.

View solution in original post

Highlighted
Level 1

Logo on invoices printing incorrectly

Yes, I tried the QB Tool Hub and it didn't work.

QuickBooks Team

Logo on invoices printing incorrectly

Let's get it printing correctly, Canlady441.

 

Aside from the tool hub, you can check another article provided by JonpriL at the top. It will provide you different ways to troubleshoot printing issues.

 

If you're still encountering the same issue, I'd suggest reaching out to our customer care support. An agent has more tools to fix it. Here's how:

  1. Click Help inside QuickBooks.
  2. Go to QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter "Invoice logo printing incorrectly" in the description field, then click Continue.
  5. Select either Message an Agent or Talk to a Specialist

Don't hesitate to click the Reply button if you have other concerns. We're open 24/7 to help you. 

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