Missing ProAdvisor Reviews.

I can help you verify your profile set up so your clients can see them, ftpbooks.

Here are a few things to check so you can publish your profile and clients can find you. First, make sure your firm's physical address is up-to-date. Check the spelling and ZIP code. You might want to use a physical address instead of a PO box. This improves the accuracy of search results for clients in your area.

Then, you must have a current and valid QuickBooks Online certification to publish your ProAdvisor profile. Learn more about specific certification requirements.

After you have reviewed your profile and have a valid certification, you should be able to publish your profile on the Find-a-ProAdvisor website and clients can see them.

You'll want to check out this link that will give you more general rules and common questions about ProAdvisor profiles: Learn about ProAdvisor profile and Find-a-ProAdvisor guidelines.

Please know that we're always here, if you have other questions or concerns, reach out to us anytime. Take care always.

This is nothing more than the standard information that’s given about ProAdvisor profile. I had no trouble setting up my profile as I have been a ProAdvisor for over 10 years. This was already discussed with the support member that I spoke with. My client graciously agreed to try and post it again and this time it actually posted. I have contacted my other client to see if He would be so gracious as to re-post his review. Neither one of my clients received a reject notice from QuickBooks, therefore I think it is some other glitch that has occurred. I don’t feel that re-posting an article that I’ve already read and mentioned so in my comment solves anything.

I wish I could make it better, @ftpbooks.

Since you've already confirmed your account is set up accordingly yet the reviews from your client don't show up on your profile, I'd still recommend contacting our Customer Care Support.

Even if you have already reached out to our support team, only our specialists online have the tool to securely pull up your account. And let our engineering team investigate the root cause of this unexpected problem.

You can do so by following the instruction to connect with our support team online: Connect with a Support Expert.

I'm adding this article to learn more about your certification: Make success even sweeter - QuickBooks ProAdvisor Program.

Let me know in the comments if you've follow-up questions or any other concerns about your certification. I'll surely be around ready to assist you. Take care always!

I'm having that say issue. Was this ever resolved?

I'll provide some information about this, Chad.

There's an ongoing issue about missing clients review in ProAdvisor profile. Our engineers are working to get this fixed as soon as possible. While we're unable to provide a temporary workaround, I suggest reaching out to our support team so they can add you to the list of the affected users. This way, you'll get an update once the issue is fixed.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

Furthermore, if you haven't had the time to explore QuickBooks Online (QBO), learn from these videos how to familiarize some of its functions: Get Started with QuickBooks Online. With this, you'll be able to find the correct steps and processes.

Drop your comment down if there's any help you need about ProAdvisor's profile. We're here to cover all your needs. 

I have the same issues. 3 reviews did not make it to my profile from clients within QBOA. I want to be a Quick books promoter, I want to grow my business, I educate people on how to use QBO and I bring customers to Intuit regularly. The reviews are approved by a system that does not know how to recognize legit reviews. I can prove it over and over again. currently I have 3 that are not being approved. I stopped sending and promoting. Customer care is always nice but has no real power to fix things. Anyone else having this issue? Is it too many reviews in 1 week? Should we ask for reviews in a more paced manner? We are simply trying to promote QBO and our services to bring more people into the eco system. Reviews are simple everywhere else in the digital world except ProAdvisor profiles it seems. Many others have told me that reviews did not make it to their profiles and did not report it. This is a real issue Intuit. Please fix this for us. We are on your side.

I understand you would like your business profile to receive reviews from clients. Being a QuickBooks Online (QBO) promoter is a big help.

I understand you'd like to be a promoter and receive reviews from clients. Please know that if the reviews do not appear within 2-3 business days, they may have been rejected or posted on another ProAdvisor profile.

Once your review is rejected in QBO, you will receive an email notification informing you about the reason for rejection and the steps you can take to resubmit it. There is no deadline for client reviews and it's perfectly fine to receive multiple reviews in a week

If you adhere to the guidelines, your review shouldn't be rejected. However, if your review is still being rejected despite following the guidelines, you can send us feedback about this matter. Please note that we cannot undo previous rejected reviews.

Here are the guidelines before your client submits reviews containing the following items will be rejected:

• Foul or discriminatory language
• Defamatory reviews or any character attacks
• Inclusion of specific pricing
• Weblinks to other sites
• Reviews from non-clients
• Reviews from other ProAdvisors
• Personal info (for example, reviewer's name, phone number, or email address)

To ensure authentic reviews and prevent rejections, follow these guidelines when asking for client feedback:

• Don't ask clients to write reviews on a shared computer: Reviews from shared computers may get flagged and rejected by our system. Ask your clients to write reviews from their home or office computers instead.
• Don't submit reviews on behalf of your clients: Always ask your clients to submit reviews themselves, especially ones they may have written on other sites. If you write a review for yourself, our system will flag and reject it.
• Don't provide pre-written reviews: Encourage your clients to write original reviews using their wording and language.

In addition, you can get ready to learn about the ProAdvisor profile and Find-a-ProAdvisor guidelines to help your business grow.

You're always welcome to reply if you need additional assistance in regards to your ProAdvisor Reviews. I’d be more than happy to help you. Keep safe!

Thank you for this feedback. I have not received any feedback from your system about rejected reviews which is good news. After reading the guidelines I believe that my clients and people I've helped are compliant. It has been 5 days now with no feedback. The system claim 2 days I believe. Thank you again for your time and support.