Moving Data from QuickBooks Online to QuickBooks Desktop – Error 1009

CoreSync · ‎September 26, 2025

Hello everyone, I'm trying to move a company data file from QuickBooks Online to QuickBooks Desktop using the steps outlined in this official Intuit guide: Move data from QuickBooks Online to QuickBooks Desktop Product: Intuit QuickBooks Enterprise Solutions 24.0 Release R13P (64-bit) Despite following the instructions carefully, I consistently encounter the following error during the migration process: Error 1009 – Internal Error: Unknown Exception Steps I've Already Taken: ○ Restarted machines ○ Installed QuickBooks on a machine with no previous installation ○ Forced an update to the latest version ○ Tried re-exporting the QuickBooks Online data with a new data request What I’ve Observed: ○ The error consistently appears around 94% of the way through the process using the QuickBooks Desktop Migration Tool. ○ After the error occurs, the newly created company file appears blank. ○ If I close QuickBooks Desktop and relaunch the company file, it does contain data from the QBXML file. However, after performing some basic checks, I’ve noticed discrepancies in the data being presented.

AntoniettaE

I appreciate you taking the time to share your experience and the steps you've already taken to resolve this issue, CoreSync. I understand how overwhelming it can be when a migration doesn't go smoothly, even after following the suggested troubleshooting steps. Please be assured that we take your concerns seriously and will ensure you get the help needed to resolve this.

Since you’ve already done a thorough job troubleshooting, we recommend contacting our QuickBooks Live Support Team. They specialize in resolving complex migration issues and can provide step-by-step guidance to address any data discrepancies.

To ensure timely assistance, please take a moment to review our support hours before reaching out.

As a workaround, you can follow this steps to ensure moving your data successfully:

Go to Help > QuickBooks Desktop Usage & Analytics Study.
Click on Discontinue.
Close QuickBooks.
Re-Open and Try Migration Tool steps again.

If you have any additional questions, please don't hesitate to reply. We're here to help.

SIAB

@CoreSync

It seems your data in QB Online is too complex to be converted properly by the tool. You should consider purchasing a 3rd party conversion service. You can ask for a refund if the results are not satisfactory.

CoreSync

Hi AntoniettaE,

Thank you. I’ve already tried this workaround a few different times:

Help > QuickBooks Desktop Usage & Analytics Study

→ Click Discontinue →

Close QuickBooks

→ Re-open and try the Migration Tool steps again

This came up during my troubleshooting searches, and I gave it a shot, but unfortunately it didn’t resolve the issue.

I’ve also contacted QuickBooks Live Support at least five times regarding this issue. Each interaction lasted between 1 and 3 hours, and none have resulted in a resolution. I’ve now spent easily over eight hours trying to get help.

I’ve repeatedly asked via chat for escalated support contact details or direct ticketing information for handling persistent, complex issues like this. It’s hard to believe QuickBooks doesn’t have a higher-tier support team or a ticketing system for ongoing cases, yet support has consistently declined to escalate the issue.

At this point, I’m hesitant to contact Live Support again, given the time investment and lack of progress.

CoreSync

Hello SIAB,

If you are able to give,do you happen to have any recommendations for a reputable third-party conversion service?

I’m somewhat open to pursuing that route if it proves to be the most fiscally beneficial option at this point.

Thanks in advance for any insight you’re able to share.

cody_a

@CoreSync We understand how frustrating it is to spend so much time on this issue without a resolution. We're getting your case to our Next Level Help team so they can provide a fresh pair of eyes. They will carefully review your Community comments and support history to get the full picture. You can expect to hear from one of our experts soon with the next steps.

CoreSync

@cody_a

Thanks for escalating this. Just to clarify I’ve contacted support through two separate Intuit accounts: one for QBO and one for QuickBooks Enterprise.

Each has its own email and phone number, so there should be more support logs tied to this issue.

CoreSync

@cody_a

Sorry if this is a double post/reply, however I don't think the reply I just did worked

Thanks for escalating this.

Just to clarify I’ve contacted support through two separate Intuit accounts: one for QBO and one for QuickBooks Enterprise.

Each has its own email and phone number, so there may be more support logs tied to this issue.

SIAB

@CoreSync

You can contact @Fiat Lux - ASIA via email directly for details.

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Moving Data from QuickBooks Online to QuickBooks Desktop – Error 1009