Moving Data from QuickBooks Online to QuickBooks Desktop – Error 1009

I appreciate you taking the time to share your experience and the steps you've already taken to resolve this issue, CoreSync. I understand how overwhelming it can be when a migration doesn't go smoothly, even after following the suggested troubleshooting steps. Please be assured that we take your concerns seriously and will ensure you get the help needed to resolve this.

Since you’ve already done a thorough job troubleshooting, we recommend contacting our QuickBooks Live Support Team. They specialize in resolving complex migration issues and can provide step-by-step guidance to address any data discrepancies.

To ensure timely assistance, please take a moment to review our support hours before reaching out.
 

As a workaround, you can follow this steps to ensure moving your data successfully:

1. Go to Help > QuickBooks Desktop Usage & Analytics Study.
2. Click on Discontinue.
3. Close QuickBooks.
4. Re-Open and Try Migration Tool steps again.
   
   

If you have any additional questions, please don't hesitate to reply. We're here to help.

@CoreSync 

It seems your data in QB Online is too complex to be converted properly by the tool. You should consider purchasing a 3rd party conversion service. You can ask for a refund if the results are not satisfactory.

Hello SIAB,

If you are able to give,do you happen to have any recommendations for a reputable third-party conversion service?

I’m somewhat open to pursuing that route if it proves to be the most fiscally beneficial option at this point.

Thanks in advance for any insight you’re able to share.

@CoreSync We understand how frustrating it is to spend so much time on this issue without a resolution. We're getting your case to our Next Level Help team so they can provide a fresh pair of eyes. They will carefully review your Community comments and support history to get the full picture. You can expect to hear from one of our experts soon with the next steps.

@cody_a 

Thanks for escalating this. Just to clarify I’ve contacted support through two separate Intuit accounts: one for QBO and one for QuickBooks Enterprise.

Each has its own email and phone number, so there should be more support logs tied to this issue.

@cody_a  

Sorry if this is a double post/reply, however I don't think the reply I just did worked

Thanks for escalating this.

Just to clarify I’ve contacted support through two separate Intuit accounts: one for QBO and one for QuickBooks Enterprise.

Each has its own email and phone number, so there may be more support logs tied to this issue.

@CoreSync 

You can contact @Fiat Lux - ASIA via email directly for details.

Hello @cody_a 

Thank you for your earlier response.

I wanted to follow up as I have not yet been contacted by the Next Level Help team.

It’s possible that the contact information on file for me may not be correct, so I’d like to confirm that you have the right details. To avoid any missed communication, I would prefer that the team’s initial outreach be made by email if possible.

Additionally, could you please provide me with the case or ticket number associated with this issue? Having that reference will allow me to track progress more effectively and support any future follow‑ups.

I appreciate your assistance in helping move this forward, and I hope to hear from you soon. Thank you!

Our client faced a similar issue to yours last month. Intuit developer team has focused on enhancing QBO's capabilities, but appears to have neglected their Desktop conversion tool. Therefore, we asked Fiat Lux to help our client convert their core data. They also provided a new Enterprise license at a special, discounted price.