My banking accounts aren't updating this weekend. Keep getting the "something's not right" error message. Happening with all accounts - bank and credit.

Open your QBO on private/incognito browser.

I can help you get your latest transactions, @agtopala-yahoo-c.

Can you tell me more about the bank that you're having trouble with? That'll help us get the best resolution for the error you're having.

You can perform a manual update to get the latest available transactions from your online banking account. 

Here's how: 

1. Go to the Banking menu from the left panel and click the Banking tab. 
2. Select the bank account that you're having trouble with. 
3. Click on the Update button.

This updates your bank and credit card transactions. If you see a message about additional authentication, follow the onscreen instructions. 

After pulling up new transactions you can now categorize and match online bank transactions in your QuickBooks Online (QBO) account. 

Here's what you can do if you don’t see your recently downloaded bank transactions in QBO: What to do if bank transactions won’t download or there's a bank error. 

In case, you don't have this option, then you can clear your browser's cache or try using other browsers. See this article for detailed guidance: Clear cache and cookies to fix issues when using QuickBooks Online.

I'm always here if you need further guidance in refreshing your bank connections. I'm always here to assist. Have a great rest of the day!

Same here!

We have 5 accounts that haven't updated since 11/18/2021. This is the first time I've seen this occur.

Unfortunately, support is closed for the day, and according to status.quickbooks.intuit.com, all systems are functional. Hopefully a member of their IT support see these posts, as you're not the first to post about this.

** NOTE: Opening QBO in an incognito window did not help. Also tried updating the accounts in the QBO Android App (latest version), and still no update.

Thank you for getting back, @urbancowboy1994. 

I appreciate you for performing the troubleshooting to fix the error. We'll surely keep our eye on this concern so you can work with your bank transactions as before.

If I may ask, have you tried logging in to your banks' websites to check for alerts or notifications that need attention? This can be a factor why banks aren't updating in QuickBooks Online (QBO). If not, you can sign in to each bank's website and see any new terms of service, an announcement about maintenance, or other site changes and a recent offer. Please make sure that there are no pending notifications from your online banking account.

Otherwise, you can reach out to our Support Team during their business hours so an agent can look into your this securely and investigate the possible causes of the error message.

Our live support is open M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.

In the meantime, you may upload your entries manually through a WebConnect file to get your accounts up to date.

Download the transactions from your bank:

1. Sign in to your bank or credit card's website.
2. Follow your bank's instructions to see how to download CSV files of your transactions to your computer.
3. Check the date range for the download. It will need to be at least one day before the date of your oldest transaction.
4. Download your transactions. Then, save the file somewhere you can easily find it, like your computer's desktop.

Upload them to QuickBooks:

1. Go to the Banking menu. 
2. Choose the blue tile for the account you want to upload the transactions into. 
3. Pick the Link account dropdown. Then, hit Upload from file. 
4. Tap on Browse, then select the file you downloaded from your bank. Hit Next. 
5. From the QuickBooks account dropdown, choose the account you want to upload the transactions into. Then, click on Next. 
6. To match the columns on the file with the correct fields in QuickBooks, please follow the onscreen steps. Tap on Next when finished.
7. Select the transactions you'd like to import, then click on Next. 
8. Hit Yes. 
9. Once you're ready, tap Let's go.

When everything is in place, you're now ready to categorize the transactions to put them into the correct accounts. Then, proceed with your reconciliation to keep track of your statements and balances.

If you have follow-up questions specific to the error message you're getting, let me know by adding a comment below. I'm always here to provide additional assistance.

Not sure about everyone else, but the accounts linked are with Chase Bank, American Express, and even Intuit's own QuickBooks Cash + Envelopes...so 2 of them y'all have no control over, and one that you actually own. Thus, I don't believe this is a bank issue, as none of the bank feeds are updating.

In addition, your troubleshooting step is the first thing I tried, I did that yesterday; I completed that with my Chase account, and it said the reconnection was successful, however no update. I was hoping that y'all were maybe just doing some server maintenance and that everything would be back to normal by this morning, but nope. All 5 accounts say "Updated on 11/18/2021"

I am having the exact same issue this morning none of my banks are updating and after about 15mins I get the same error message.

Same issue here with all five of my accounts (1st Source, Chase, KeyBank, Lake City Bank and American Express).  No updates since the 18th.  In addition to all the things Support has suggested below (none of which work) I tried disconnecting each account and then reconnecting them.  They are unable to complete the data download (the final progress bar freezes) and the account balance shows as $0.00.  There is also no date showing when the last update occurred.

This is a mess - we're flying blind on our account balances.  I've tried their "manual download" suggestion before and it creates a lot of work.  First, the process to get the download the data differs for each bank, and second when Intuit eventually fixes this problem you will then have to sort through a lot of duplicate transactions once their automatic downloads come in.  Frankly, I don't know why they recommend this stop-gap as it causes more trouble than it's worth.

Same here.  As of November 18, no accounts will update, the spinner just keeps going round and round.

I'm in Canada, using Canadian banks, so this is not a bank issue.  This is a QBO issue.

Same here, Wellsfargo Bank, all accounts do not update. This is just bazzar that QB can not fix the major issue.

Hi @kjbj.

Thanks for checking in with the Community regarding QuickBooks bank feed connections. I completely understand how important it is to keep your bank account transactions current.

Our engineers are aware of the situation and actively working to get it resolved as quickly as possible. I’ll circle back with an update as soon as we have this resolved. You can also check the status here: https://status.quickbooks.intuit.com

Thanks for your patience while we work to get you back to business.

Same problem here, also since the 18th.  Have done everything that I can find suggested as "troubleshooting" - different browser, clearing cache (cleared everything including data, cookies....), accessing all accounts directly to ensure there is no problem with notifications or alerts.  This is clearly a QBO problem.  If I look at "manage connections" from the "link account" pulll down menu both my bank account and credit card balances are correct, that is they match my current balance per my bank and CC company.  This proves that the problem isn't with the banks or their connections.  But the main banking pages are not working, no transaction updates and incorrect totals - saying it was last updated days ago.  And to be clear, this is not just automatic updates.  If you try to force an update (select the "update" button), everything just spins forever and nothing updates - you get a "try again later" message.

This is a critical problem that needs immediate attention!  We are coming up on month end!

Your notification states that this issue is only affecting users in Canada.  That is not a correct statement.  We are in Oregon and Washington and this is an issue for us as well.

Hello Everyone,

We've received notification that the bank feed connectivity situation has been resolved. If you're still having difficulty with the connections, please try clearing your cache. 

If, after clearing your cache, you're still receiving an error message, please let us know. We want to make sure everything is up and running smoothly for you.

Take Care!

It does look like resolved for me fingers crossed. I did disconnect and reconnect all accounts earlier. It still did not work after then, but it seems working now. Wanted to say about disconnecting and reconnecting part as this may be something that helped too, together with whatever QB did on back end.

@MonicaM3 

I can confirm this issue has now been resolved!

Everyone log out, log back in, and update those accounts! :)

Hi Monica,

Still not working completely for me, even after clearing the cache.  I have one bank account (1st Source) that is not being updated.  The spinner on the "Update" button keeps going for several minutes, along with the spinner on the affected account, then I get the same "Something's not right" message I received all week-end.

Regards,

Keith

We want this fixed as much as you do, Keith. Let me route you to the right department.

It's a good job for performing the suggestion to fix your issue. Since you're still having the same issue, I suggest reaching out to our customer care support. This way, a live agent can take a better look at your concern. Here's how:

1. Click Help inside QuickBooks Online.
2. Enter "I need a human" in the Type something field.
3. Click Get help from a human.
4. Enter "Unable to update bank after clearing the cache" in the description field, then click Continue.
5. Select either Chat with us or Have us call you.

Once it's fixed, you can categorize and match online bank transactions.

You're always welcome to post in the Community if you have banking concerns. We're available 24/7 to help you. Take care!

UPDATE:

Well...it WAS working 7 hours ago when the issue was said to be fixed. Now, the issue has returned. Unfortunately, QBO engineers will need to re-evaluate this matter and ensure a permanent fix, as we are nearing the holidays and month-end.

Any QBO Support staff that see these threads, please ensure this case is opened once again, with high urgency.

@MonicaM3  The problem is now 10 days old for me and apparently many others.

You suggested checking the Quickbooks Status page, but for several days now Quickbooks has scrubbed it of any such unpleasantness. It falsely claims "All systems working" and "no incidents reported." Everything's rosy. Nothing to see here. It's fine, everything's fine.

Are we just making this all up in our heads? Do we just think we aren't getting our banking data? Is it a mass delusion?

We are approaching month's end. When will Quickbooks come clean with a substantive response?

I'm having the same problem, I already talked with 3 people over live chat, they just told the issue is being investigating by their team. It is tax season and Quickbooks seems to not be a good service. My error number is 109.

This is not the impression we want you to experience while using the product especially during a tax season, Palu06.

I've checked here on our end and there's no reported case about the banking error 109. This happens when you try to sign in to your bank's website using the old password you entered. However, your bank denies the sign-in information since your password has expired or needs to be updated. To resolve this, try updating your password on your bank's website then update your sign-in info in QuickBooks Online (QBO). Here's how:

1. Sign in to your bank's website and update your password.
2. Log in to QBO.
3. Go to the Banking menu.
4. Select the blue bank square for the account you want to update.
5. Tap the Edit icon in the tile for the bank account you want to update. Then select Edit sign-in info.
6. Update your password.
7. When you're done, press Save and connect.

I have an article here for more details about resolving error messages or downloaded banking issues: What to do if you get a bank error or can't download transactions in QuickBooks Online. If the same thing happens, please reach out to our Customer Support Team. I know you already contacted our chat support agents, however, this is the best way for them to further investigate the issue. Just provide the reference number provided by the chat agent (if there's any) for them to review the case. 

You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

We can browse this link here if you need help with managing your bank feeds and reconciling accounts. It'll route you to our general bank topics with articles.

I'm just one post away if you need a hand with reconciling your bank accounts. Just reply to this post and I'll get back to you. Take care always.  

Thank you for taking time to reply my comment, but I already followed every single of those steps and still doesn't work, I tried 5 times. I talked to 4 representative of QBO each day and they keep telling me that the engineer team is working on that issue, but I need a solution right away, it is tax season. 

This is their response: Thank you so much for having me through chat today. Just a quick recap you reached us today because whenever you're trying to link your bank an error is showing which is error 109. Upon thoroughly checking, there's an on-going investigation (INV-65903 - Boeing Employee Credit Union - Error 103, 109 and 0000)

@Palu06 

Utilize MT Online as a workaround.

https://www.moneythumb.com/?ref=110