New Layout reverting back by itself??

I appreciate you sharing details of your concern and the steps you've performed to help isolate the issue, @Jczepiel.

I know a possible reason why you don't have the option to revert to the new invoice experience in QuickBooks Online (QBO). Allow me to provide a more detailed explanation.

It's possible that you unintentionally switched back to the old invoice layout, which would explain why you no longer have the option to return to the new experience.
 

According to the latest update, customers who have switched back from the new invoice experience to the old layout will no longer be able to revert to the new layout. The ability to switch between layouts is still being rolled out, so I recommend waiting for the feature to be updated and automatically added to your QuickBooks account.

For the time being, you might consider exploring this website to acquire details regarding our latest improvements and advancements: New features in QuickBooks.

 If you need further assistance or have additional invoice queries, please let me know by leaving a comment below. I will make sure to respond and provide you with the necessary help.

It's not a big deal but I can assure you I didn't switch it back to the old layout.  Also, on a side note - it does still give me the option to switch to the new layout but seems to glitch up when it tries to do so.  

I appreciate your quick response, @Jczepiel. Our engineers are currently investigating the issue where clicking the Upgrade to New Layout button reverts back to the old layout experience, and they're working on a solution as soon as possible.

I recommend contacting our Customer Care Support team to be notified about the resolution status. When interacting with our live support, please provide them with the investigation number (INV-94713). This way, you'll be added to the list of affected users.

Here's how:

1. Head to this link: Contact Us.
2. Select QuickBooks Online product and click Continue.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

I'm also including this article to learn how to customize invoice templates: Customize invoices, estimates, and sales receipts in QuickBooks Online.

If you have any further questions or concerns regarding sales form layouts, please don't hesitate to reply to this post. I'm always available to assist you.

Same thing here!  I've tried it in Safari (private and regualr), cleared out my history/chache and did al the same steps using Google Chrome.  Nothing has worked.  

Yup.  They relaunched the new layout for me last week and it’s doing exactly the same thing. Tried different browsers as well as completely different computers. 

I appreciate you taking the time to drop by the forum, mwells1220.

The new layout of the invoice is a working by design. Currently, some features aren't available in the new Invoicing Experience yet, which prevents you from transitioning to the new experience. However, we are constantly working to enhance our products to ensure you receive the best possible user experience.

Here are some features that are currently unavailable in the new experience:

• Ship via, Shipping date, and Tracking no. fields
• Adding a new invoice Term
• Send Later option
• Print Later option
• Reference links displaying matched online transactions
• Subtotals
• Account summary
• Price Rules
• Progress invoicing
• Signatures on Mobile
• Classic sales tax

You can check this article for more details: See what’s new with estimates and invoices in QuickBooks Online.

Additionally, you may refer to this guide on how to record payments you've received from your invoices: Record invoice payments in QuickBooks Online. 

If you have any additional concerns besides invoices, please post them here in the community. Keep safe!

Same issue - they said they would reach out but have not heard back. Very expensive bug.

It is now April 2024 and this problem still exists. Six months not fixed. I am a QB Pro Advisor and I can't use the new layout. When I try, it shows it briefly and then goes back to the old layout. This is a HUGE problem because I need to get ready for when the old layout is removed in less than a month. There are so many current features missing in the new layout that I have to completely change how I do invoicing.

And while I'm typing this, a big red banner appears that says "ticket mismatch." What's going on over at Intuit?

It is now April 2024 and this problem still exists. Six months not fixed. I am a QB Pro Advisor and I can't use the new layout. When I try, it shows it briefly and then goes back to the old layout. This is a HUGE problem because I need to get ready for when the old layout is removed in less than a month. There are so many current features missing in the new layout that I have to completely change how I do invoicing.

This issue is specific to the company. Not the user. Not the web browser. If it doesn't work, it doesn't work for all users in the company for any browser they use. I have access to multiple companies and it is only my company, not my clients', which has the issue.

And while I'm typing this, a big red banner appears that says "ticket mismatch." What's going on over at Intuit?

We appreciate your understanding, @bulogyx. 

While we are always looking for ways to improve, we want you to know that we do not anticipate a change to this product behavior in the immediate future. 

Currently, the option to stay on the new experience layout is not available. The new Invoicing Experience has a variety of improved features. Some of these features are not yet available, thus preventing you from transitioning to the new experience. You can see an updated list of these limitations here: See what’s new with estimates and invoices in QuickBooks Online.

In the mean time, I encourage you to share your concerns or ideas via the in-product Feedback tool.

Here's how: 

1. Go to the Help option.
2. Choose the Send Feedback Online option.
3. Select the Product Suggestion option. A pop-up window displays.
4. Enter your feedback suggestion.
5. Click the Send Feedback button.

Further more, you may want to visit this article to learn more about new features in QuickBooks: New features in QuickBooks.

If you need further assistance with the new invoice layout or any other features, please let me know. I will make sure to respond and provide help. Take care.

Yikes. Quickbooks Team - it's embarrassing that you havent fixed this issue yet. Widely reported as an issue for more than six months at this point and you've yet to fix it. This is a product you are claiming will automatically be applied to accounts in two weeks and yet it doesn't work at all as of now? 

Get. Your. S**t. Together.

You are a major publicly traded company with thousands of employees. Act like it.

I have to say, this just seems par for the course. Intuit has always been terrible in so many ways, from the really unhelpful AI responses that they try to fool us with by showing "employee" under the name, to doing roll outs on software that isn't even remotely done.  

Seriously can't understand why a company would release something that can't be used.  The culture must be so bad over there they push this garbage out so it looks like they are doing something so they don't get fired, when in reality, this is the reason people should be fired! 

So crazy and so frustrating! Don't even get me started on the credit card process for in person! It is literally unimaginably bad, like I don't understand how it got through any kind of low level approval process.  The whole place must be crazy town. 

Exact same thing happens to me. I click the "update layout", it changes for a few second and then reverts right back.

New layout now can not be changed back but it has all kinds of issues. Sales tax can not be removed from a line item. You can not add spacing between lines items. The only way to use the new features to preview email and pdf is using the one modern template but its only good for a single page. If your quote goes ot 2 pages it just cuts it in half no header like the old template. My quotes look like a 5 year old was made them. I seriously just started using a free program to make quotes because Quickbooks is so broken. What a screw up.

Here it is late May and this problem still exists.  I have to say that Intuit is pretty much the worst I've ever dealt with.  The level of incompetence is breathtaking.  

I was using the new layout and now in May it's doing the same thing as expressed above.

Let me help you fix this issue, Kmia.

Sometimes, a website's visualization depends on many variables like how the browser interprets the page, the visitor's operating system, or display resolution. You can log in to your QuickBooks Online (QBO) account using a private window to double-check if this issue has something to do with browser-related. Use the shortcut keys below: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

When using incognito mode, this deletes cookies and browser history leaving your browser clean and easy to access any websites and error-free. Once done, double-check if it still shows the old invoice layout. If so, go to your main browser and clear the cache to fix the problem. Cached files and data can sometimes cause a webpage to reload. Also, some browsers have a setting that can cause a page to reload automatically. 

On the other hand, if it is still not working, you can switch to another supported browser. However, if you're still experiencing the same problem, I suggest contacting our s support team so they can investigate further. They have the tools to pull up your account in a secure environment. 

Furthermore, if invoices are already showing the new layout, learn to customize your sales forms to enhance your business communication. Read this article for more details: Customize Invoices, Estimates, and Sales Receipts in QuickBooks Online.

Drop a comment if you have any issues with your new layout. I'm always here to help you anytime and cover all your needs. Have a nice day!

I tried incognito mode & cleared my cache. Still glitches out 2-3 seconds after switching to the new layout, back to the old layout. How has this not been fixed?

Maria, this is not the issue. QB communicated how the switch to new will be mandatory and now it is no longer working? Please fix and stop spamming with these non-sense solutions. DM them to people to rule out a true issue but posting on these real issue threads is spammy nonsense. That cache clearing does not help has been proven time and time again in this thread for this issue.

Hello there, @Mr_wright4. Let me direct you to the best support available so this gets sorted out immediately.

I appreciate your efforts in trying to use incognito mode and clearing your browser's cache to fix common browser-related issues. If you haven't already, I suggest utilizing other supported browsers as they'll provide the best and most secure experience with QuickBooks.

However, I recommend contacting our Technical Support Team if the issue persists. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to investigate this behavior further. Here’s how to get in touch with them:

1. Log in to your QBO account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion about your concern, then click Continue.
5. Choose a way to connect with us.

Moreover, make sure to record invoice payments when your customers pay their invoices to keep track of your sales transactions.

I'm looking forward to resolving this. If you require further assistance with managing your invoices in QBO, just add a reply below. I’ll be more than happy to work with you again. Stay safe!

June 6th 2024, issue persists. 

Windows 11 24H2

Chrome version 125.0.6422.141

Have tried incognito, clearing website data, alternate browsers, different computers

Earlier this year, clicking "Update Layout" brought me to the new page and stayed. As of 2 months ago, clicking on updated layout brought me to the new page for 3 seconds, then reverted to old layout without saying anything.

QuickBooks Team members: If you cannot submit a bug report for this thread, let us know and we will seek support elsewhere. Please DO NOT reply to my message with generic support information, I will assume you do not actually read support messages and are simply trying to boost your reply numbers, a feeling your customers are already familiar with.

This thread began September 2023.

I have the issue on safari also, called support they said it’s b/c I’m not using chrome.  Very frustrated will all the bugs recently and nothing being done.  Was told there is no open item to look into the issue and since I’m not using chrome they can’t trouble shoot.  Also having issues with everything defaulting to taxable.  Again, they can’t recreate so it’s my browser, even though multiple users reporting the issue here.

Hey, check out the NEW LAYOUT.... just kidding

And it's STILL doing it.  How helpless is Intuit.  Pretty much the worst company I have ever had the misfortune to deal with.  And that's considering AT&T and Comcast.