Novo bank unavailable

I know this whole situation has to be so hard on you, @bburches.

At the moment, we are experiencing a problem where users are unable to establish a connection with Novo Bank. We recommend reaching out to our support team so that we can include you in the list of affected users and provide you with additional updates as they become available. Before that, check out our support hours so you’ll get a response quickly, and you can contact us at a time convenient to you. 

Here’s how:

1. Sign in to your QuickBooks Online account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Enter INV-93611 in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

Once everything is sorted out, you can also use this article to ensure your account is balanced and accurate: Reconcile an account in QuickBooks Online.

You can drop me a comment below if you have any other questions related to QuickBooks Banking, I'll be happy to help you some more.

i am having the same issue as well

Yes, I've had the same problem with Novo. The last time it pulled in information into my QBO was 9/26/23.

Glad to know I'm not alone

Glad to know I'm not alone. 

Same problem here exact since 09/26/2023

same with me and no updates for over a week from Quickbooks and calling support they have no information. Frustrating.

Same issue, unavailable since 9/26. 
I tried to update, deleted the account as it said it would only erase the unreviewed transactions, and went to add it back with an error of 103. This is absolutely ridiculous and I am a little anxious about it deleting my entire history. If that so happens to be the case, Daniela, I would highly like a call an assistance with the issue ASAP.

Thanks for sharing your concerns, @agwell35.

I understand your frustrations, and please know that our engineers are working diligently to resolve this matter as quickly as possible. 

As my colleague has mentioned above, we recommend reaching out to our support team to include you in the list of affected users and provide you with additional updates as they become available. If you'd like a callback, you can certainly schedule one using the steps I've included below. 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Choose either tab to get started:
   • Assistant: Get quick, personalized answers. Click on a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

If there is anything else that I can assist you with, please don't hesitate to let me know. Take care!

Yes, an eta on this problem being resolved has been over a week for a bank connection issue on multiple accounts and not just mine. 

transparency helps to assuage the annoyance, and I’m sure others would appreciate a timeline as well.

Hello agwell35,

I know the importance of getting back on track with downloading bank transactions automatically in QuickBooks. Allow me to chime in and share updates about the issue. 

The error 105 error is not only applicable to the bank's website maintenance but also to any banking server issues. Our product engineers are aware of the reports and are working diligently with your bank to resolve the problem.

In the meantime, you can manually upload your bank data into QuickBooks to categorize. To avoid duplicate transactions, I recommend you exclude already added transactions when the connection is back to normal.

We don't have a specific time frame for the resolution. However, you can contact our QuickBooks Support Team so they can add you to our list of affected users. This way, you can receive live email updates as soon as it's resolved.

Our support for Plus, Essentials, and Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

Bank errors often block QuickBooks from downloading new transactions. You can check out this link to learn more about banking errors and how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Let us know if you still have more questions about managing banking transactions by leaving a reply. We'll get back to you as soon as we can. Take care, and have a great rest of the day.

Alcaeus,

I appreciate the initial response regarding the Error 105 banking issue. However, the offered solution and the lack of a clear resolution timeline are unsatisfactory. This problem is not a solitary inconvenience but a significant disruption for a broad spectrum of Novo Bank users, myself included.

The manual data upload proposed as a temporary solution is inefficient and a stark deviation from the automated convenience we are accustomed to. It's imperative that a concrete timeline for resolving this issue is provided to allow affected businesses to make informed decisions moving forward.

I urge you to prioritize the resolution of this error in partnership with Novo Bank to restore the seamless integration with QuickBooks. The ambiguity surrounding the resolution timeline is unacceptable and warrants a more structured and transparent communication.

I will be in touch with the QuickBooks Support Team for further updates. I anticipate a more detailed follow-up with a definitive action plan and estimated timeline to rectify this error.

The expeditious resolution of this issue is crucial. Your prompt action is not only expected but necessary.

Thank you.

Can you add me to the list of affected users. Your chat is offline and there is no way to submit a ticket.

We are aiming to make our customers feel valued, esowers. I appreciate the time and effort you've spent in trying to connect with our chat support agents. I'm here to share some info about our support hours.

Our phone support operation for QuickBooks Online is from Monday to Friday 6 AM to 6 PM and on Saturday 6 AM to 3 PM Pacific Time. You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

To get added to the list of affected users, I suggest contacting them again. This way, you'll receive email updates regarding the investigation's status and be notified once the issue is resolved.

Once everything is set, you can read these references to help manage your online banking transactions in QuickBooks Online:

• Categorize and match bank transactions
• Set up bank rules to categorize bank transactions

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care!

Hi Quickbooks,

This is regarding INV-93611. My connection between Novo and QBO has been severed since 9/26/23, 15 days ago. Is there an update? This is getting a little frustrating.

Thank you,

Kelly [removed]

Hi there, Kelly.

I can see the urgency of connecting Novo Bank in QuickBooks Online. As per the status of the investigation, it is still in progress. 

I know it's been a while, but rest assured our engineers are doing their best to get you back on track as soon as possible. If you haven't contacted our Customer Care Team, I suggest getting in touch with them. They can add you to our notification list and keep you updated on the progress of the investigation.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

For future reference, here's a resource for guidance about the best practices when reconciling: Reconcile an account in QuickBooks Online.

Thank you for your patience and understanding while we look into this further, Kelly. If you have any further concerns, feel free to reach out. Have a great day.

Hi from Novo! This issue has been resolved, please let us know if you experience any further issues with your transactions syncing.