Problems importing accounting changes

I don't see a mention of the problems you're seeing.

Thanks for joining the Community space, @Dott211.

As mentioned by our Established Community Backer BigRedConsulting, may I ask more details about the problem you encounter while importing accounting changes? Any additional information can help me provide a timely resolution.

For now, you can check out this article on how to fix errors and unexpected results while importing Accountant's Changes: Resolve errors and unexpected results when importing accountant's changes. It provides several scenarios where you're unable to import the Accountant's Changes to your QuickBooks Desktop (QBDT) company file, along with the steps to resolve it. 

Also, make sure your QuickBooks Desktop (QBDT) is updated to the latest release. This way, you'll have all the critical updates needed by the program.

In case you need further assistance, I'd suggest consulting our Customer Support Team. They have tools that can check your account securely and help you with the import process. To reach them, click this article: Contact QuickBooks Desktop support.

 I've also added some articles about Accountants Copy FAQs and other related topics. 

• Use the Accountant's Copy
• Import your accountant's changes into your company file in QuickBooks Desktop.
• Troubleshoot Accountant File Transfer service issues

I'll look forward to seeing your response here in the Community. I'm always here to help you out again. Take good care!

Sorry about that.
For some reason the first part was cut off.
The full description is now included.
Basically the program would crash after trying to incorporate accounted changes

Hi Dott211,

Thanks for the additional detail. However, I've read in your original post that you've already done the things that we can ask you to do from here. So at this post, I would recommend contacting our QuickBooks Desktop Support. That way, they can use a screen-sharing tool to gather more details on the issue.

1. Click on Help.
2. Choose QuickBooks Desktop Help.
3. Choose Contact us.
4. In the description field, enter a summary of the scenario and hit Continue.
5. Click Message an agent.

Feel free to let me know how your conversation goes. I just want to be sure that your issue is taken care of.

@Dott211 

How big is your file size?

Pretty large-152212 KB. I considered condensing but I do need access to older dates at times. 

I appreciate you for getting back to this thread, @Dott211. Let me help you import the accountant's copy in QuickBooks.

Having a large file size is the reason why the program crashed when importing the copy. 

To verify, let's try to test a company file, export the accountant's copy. If it works, then your company file has the issue. To fix this, let's run a verify and rebuild data on the client's file. The Verify Data will identify any data issues within your company file. Then, the Rebuild tool will self-resolve it. Check the steps below:

Verify data:

1. Go to File menu, then Utilities, and choose Verify Data.
2. If it will detect an error, proceed and Rebuild your data:
3. Go back to the File menu and then Utilities and select Rebuild Data.
4. Choose OK if you’ll receive a message to back up your company file.
5. After creating the backup file, the Rebuild Data utility will run automatically.
6. Click OK when you get the message Rebuild has completed.

Otherwise, you can utilize the Condense Data utility to help streamline your company data file. For detailed steps, please see this article: Use the Condense Data utility. This will guide you more about condensing, its limitations, how it is done, and what to do before, during, and after the process. 

Additionally, let me share this article to help you resolve errors and unexpected results while importing Accountant's Changes.

Keep me posted if you have other questions about importing accountant's changes. I'll be around to help you. Stay safe and have a good one.

@Dott211 

In terms of size, files with a size of less than 200 MB should run well in Pro/Premier. Consider using Condense Data to scale down your size to isolate the problem. Make sure to secure the backup file first. If the same error persists, your file size is not the main culprit. Another workaround, restore your backup file with a new company filename.

Thanks for the ideas/suggestions. I have again rebuilt and verified the file and no issues noted. I then attempted to condense the file after removing the accountants restrictions. This produced another error message-“not enough resources are available to complete this operation (error 8007000e)”.  The program is running locally on my computer and the company file is on a shared drive. All of the locations have significant amount of free space with the shared drive having 280 GB.

Thanks for trying all the steps suggested by my peers above, @Dott211.

Let's fix this by downloading and installing QuickBooks diagnostic tool. It will help us analyze and highlight faulty Windows components and fixes problems within them.

Here's how:

1. Close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

For more details about this process, please see this link: Fix company file and network issues with QuickBooks File Doctor.

Should the problem continues, I'd suggest you contact our Customer Care team so they can take a closer look at the issue and help you fix it. 

Get back to me if you need more help or if you have additional concerns. I'll make sure you're all set.

@Dott211 

It is possible your file is damaged. Chat Support and ask Data Service to fix it. Otherwise, you may need a 3rd party service to review your file.