This fix worked to allow me to open "Pay Bills", but when I tried to open a specific customer, it crashed again.  T

I'm having the same problem with QB 2022

Adding myself to the growing thread.  We have 3 clients now, all with the random QuickBooks shutdowns, since installing the R5 update.

Now I guess we wait to see how soon a new update comes out to fix this.

Some of the errors refer back to the new internal browser that was added.  C:\Program Files\Intuit\QuickBooks 2022\CefSharp.BrowserSubprocess.exe

Happens on Windows 10 and Windows 11.

Thanks for joining this thread, CTD, KN57, and Bill MiLo. I appreciate you performing my colleague's recommended troubleshooting steps.
 

If you haven't yet, I'd recommend troubleshooting this situation with our QuickBooks Tool Hub utility.
 

Here's how:

1. Close QuickBooks and download a copy of the utility's most recent version, then run it.
2. Follow along with your on-screen steps to complete installation and agree with our terms and conditions.
3. Once it's installed, double-click its icon to open the tool hub. If you can't find your app, perform a search in Windows for "QuickBooks Tool Hub" and select the program.
4. Access your Company File Issues tab and use the Quick Fix my file and QuickBooks File Doctor tools to troubleshoot your company file. In the event you need additional assistance, choose File Dr Help.

In the event it continues crashing after using your Tool Hub utilities, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while using QuickBooks:

1. In the top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
   
3. Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.
   
4. Hit Continue.
   
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.
 

Please don't hesitate to send a reply if there's any questions. Have a wonderful day!

I have done a full uninstall and removal of QuickBooks on the affected systems.  Everything works fine installing with installer that only has the R4 patch as part of it.  Once R5 is installed, the random shutdowns come back.

Yet another problem with a QuickBooks patch that cannot be avoided by anyone using Premier Plus.

Same here. As an IT consultant I have seen this issue with several customers. They all have in common that the problems started after the last update, and it closes their QB along with other programs like Google Chrome, Excel, or Notepad. I've tried every solution in this forum but apparently it is a coding error from within QB. Most likely something they did while trying to get ahead of the Internet Explorer discontinuation. 

I am having the same issue.  Just upgraded from 2019 to 2022 and the program either crashes right away or aborts after a short time.  I've also tried all the fixes mentioned.  I have the program and company files on my PC's hard drive - no network or sharing. I've uninstalled and reinstalled the program.  I never had an issue with 2019 - this is so frustrating!

@r_sotojr @Michelle G 

Have you tried to create "Everyone" with "Full Control" permission setting on the Security tab of your C drive?

Thanks for reaching out to us regarding this crashing behavior in QuickBooks Desktop, Michelle.

It looks like you've already exhausted all the troubleshooting to get this fixed. Since this is still unresolved after trying out Fiat Lux - ASIA's suggestion, I highly recommend that you work with our Technical Support Team.

Our agents have the tools necessary to check your company file and can get this escalated to our Data Services Team. To get our support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

I want to ensure everything is working well for you, and I'm here to provide further assistance and insights anytime. Post a comment or mention me on your posts.

You are not alone.  I work in an accounting firm and we have wasted so many hours on this issue.  When is QuickBooks going to fix this issue?  I have other issues with an on line account - have contacted support, and after 2 contacts and about 6 man hours, the issue is still not fixed.  Different issue, but speaks to the many issues with no resolution from QBs. Right now attempting to work in a QB desktop 2022 file.  Seems suspicious that QB cut off payroll updates for prior versions and now this is crashing all the time.  They forced us to update and this product is inferior. . 

This is a real issue - please fix this!

Not helpful, the firewall settings do not include 2022. 

These comments from support are not helpful.  Did you not read that he has already contacted support and spent over 20 hours on this issue?

I think that quickbooks should get their act together and FIX THIS. So many people are complaining with the same issue, and instead of solving it, they make us waist more time on it.

At this point I am looking for another accounting software to replace them.

---

@odjud wrote:

At this point I am looking for another accounting software to replace them.

---

Purchase a 3rd party conversion service if required.

I have been on the phone with QuickBooks for 2 days trying to resolve my crashing problem.

They have tried everything and I still cannot access the program. I also upgraded from 2019 to 2022

They have now sent me to LEVEL 3 support and I am waiting for a call.

They have indicated that 3 out of 10 QuickBooks programs are having problems because of compatability issues with Windows 11.

I'm more than upset.  This is my livelyhood!  

I purchased a new computer so it could run QuickBooks 2022 because they INSISTED that I upgrade.

2019 was working fine.

same with me!  I've been randomly crashing since upgrading from 2019 to 2022. I've spent multiple hours on the phone with tech support each day this week and nothing is working!  I've done all the reinstalls and tools and settings and nothing works!  And tech support will not allow me to escalate it to talk to anyone else.  

Intuit, please just admit this is a bug and give us a timeline for a fix!  We can't run a business on this flaky software!

Same issue here. Crashes our chrome, windows explorer, excel, and everything else we have open. Tried all the suggestions mentioned by staff and nothing. Even did fresh installs of QuickBooks. Thought old computer might be the cause but we upgraded to brand new i5 12th gen with 32 GB of ram each and still having crashing issues. Very frustrating for our workers. 

I would like the updates to this thread. If the answer is found I really need it because I am the support that the customers talk to in this instance and I don't know of a fix. I have tried every single help article on the internet by this point and nothing. Usually I can fix this stuff very quickly. Usually withing the first few minutes of troubleshooting if it can be fixed. Please keep the thread updated if a fix is found. 

Regards,

I know this is gonna sound stupid BUT
what I noticed is that if you open the company file, in other words double click on the company fil on your desktop, quickbooks will crash.
BUT!
if you open quickbooks, not the company file, in other words double click the qb icon and then choose the company you wanna open, the crash does not happen. 
Some guy told me about that

Hello everyone,

I see the need for updates on the matter discussed in this forum.

Our engineering staff has been informed of the situation. They are now looking into potential causes and resolutions to this issue.

Although we are unable to give a turnaround time at the present, be assured that we'll come back and update the post as soon as we have more information.

If you have any further questions, please get back to us as soon as you can. We are always willing to assist.

Thanks so much for that! It makes me feel so much better now that I know. I really do appreciate it and will speared the word without a specific turnaround time added to it! Please keep me posted :)

How can I trace this myself? Is there a path you used to come to this conclusion? I am at the point where I am about to get an IT Specialist to help. All these troubleshooting and still no resolution. the program aborts at any given time. I have backed up QB more times in the past few weeks than I have in a year. 

I'm beyond frustrated going to need to weigh out the options of hiring someone versus getting new software. 

Hi Promise3,

My issue started when I tried to update QuickBooks Enterprise 22 from R3 to R5.  QB would not prompt me that an update was available, therefore I downloaded the latest update for QBE 22 from Intuit's website:

https://downloads.quickbooks.com/app/qbdt/products?productName=QuickBooks%20Desktop%20Enterprise&edi...

Beneath the 'full' application download is this option:

Already Downloaded? Get the latest updates

Release: Release 5(R5) | Size: 264 MB

That file is named en_qbwebpatch.exe and can be found in the downloads file on the computer where you are updating QB.  If you right click on the exe and then click on the Digital Signatures tab. On the server where QB 2022 R5 crashes, that download file has a bad digital signature file attached.  Once you click on the digital signatures tab, there is a box about halfway down that lists the signatures attached to the file.  There should only be one and its for Intuit, Inc. Highlight that and then select the Details box.  When the certificate pops up, the server where QB R5 crashes shows the following error for the Digital Signatures Details:

Digital Signatures Information

One of the countersignatures is not valid.  The file may have been altered.

If I download the full QBE Installer, I see the same bad digital signature on the server in question.  

If the update was downloaded and installed automatically after you prompted "yes" to update, then the installer executable is transient and usually deletes itself after the file is updated.  One way to test if you see the same bad certificate on the computer where QB is crashing, you can follow the link above to download the R5 update and then you can check that file with the instructions above and if you see the same 'countersignatures not valid' error, then chances are that is the problem.

I've been in IT for 22 years and am the manager for our IT department so this stuff is like second nature to me.  If my instructions are confusing or don't make sense please let me know and I can put something together with screenshots, etc.  It probably won't be until tomorrow since I worked an all-nighter this week (on Windows Updates, I hate updates!) and I'm getting ready to crash.

I have yet to determine why this only happens on a single server (I have 6 servers with QB installed).  My workaround for now was to reinstall using the download from February 2022, which is R3, (when I upgraded from 2019 to 2022) and simply not let it update.