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ahmnoor
Level 1

Quickbook online conversion tool - Plus Plan

Hi 

 

I am attempting to convert my desktop QuickBooks data to QuickBooks Online, but I’m encountering an issue. The online tool does not show my existing Plus plan as an option for data migration. Instead, it creates a new company with a trial Advance plan.

 

I spent an hour with QuickBooks support, but we were unable to resolve the issue. The tool consistently lists only the companies with the Advance plan for migration.

 

Is this behavior by design? Are there any alternative methods to convert my desktop version to QuickBooks Online while retaining my current Plus plan?

9 Comments 9
ErwinQ
QuickBooks Team

Quickbook online conversion tool - Plus Plan

I'm here to provide information in exporting your data from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO Plus, ahmnoor). 

 

Ensure that the credentials are correct when you log in linked to your QuickBooks Plus subscription. It should be active and not older than 60 days for successful data import. Once confirmed, let's work together to achieve your goal.

 

Make sure that you import the file into a US-based company, as non-US companies won't populate. If you're certain that it's a US company and still encounter a problem, I recommend contacting our Support team. Here's how:

 

  1. Select Help at the top.
  2. Click the Search tab, then choose Contact Us.
  3. Select a topic or enter a brief description of your concern.
  4. Hit Continue, then select Start a Chat and Get a Callback.

 

For more information about the support hours in each QuickBooks Desktop version, you can check out this link: Contact QuickBooks Desktop support.

 

For additional guidance and information, check out this article: Move your QBDT file to QBO.

 

Moreover, you can visit these resources as a guide to managing your QBO account effectively:

 

 

If you need any further assistance in migrating the files in QBDT, please tap the reply button below. I'll be ready to help you out.

Deity Alpha
Level 6

Quickbook online conversion tool - Plus Plan

@ahmnoor 

Open your company file and hit CTRL 1 keys. Your Total Target is > 350K, correct?

You need to run the Condense Data utility to lower the Total Target and convert it to QBO Plus.

ahmnoor
Level 1

Quickbook online conversion tool - Plus Plan

Thanks @ErwinQ 

 

I have gone through all the steps mentioned with QB Support. The issue is that when the import finishes, it lists only the subscribed Advance plan companies, not the Plus ones (attached a screenshot)

ahmnoor
Level 1

Quickbook online conversion tool - Plus Plan

Hi @Deity Alpha 

 

The total targets is 254

 

ahmnoor
Level 1

Quickbook online conversion tool - Plus Plan

The total targets is 254

Deity Alpha
Level 6

Quickbook online conversion tool - Plus Plan

Open the sample file. Can you convert it to your QBO Plus account?

Rasa-LilaM
QuickBooks Team

Quickbook online conversion tool - Plus Plan

We want to facilitate a smooth transition for you into the online program, ahmnoor. Let me point you to the right channel that can help you resolve your migration issue quickly.

 

We need to find out why QuickBooks Online (QBO) Advanced appears instead of the Plus version when transferring your data. The troubleshooting steps will involve checking your desktop company file and your online company. To ensure the security of your account, I recommend contacting our Technical Support Team for further investigation.

 

Once the issue is identified, our specialists will guide you through the steps in applying the permanent fix and assist you in converting QuickBooks Desktop (QBDT) to QBO. Follow the steps below to obtain the contact information, including the various support options:

 

  1. In QuickBooks Desktop (QBDT), head to the Help menu to select QuickBooks Desktop Help/Contact Us.
  2. Click the Contact Us button and type a brief description of your issue to select Continue.
  3. Log in to your Intuit account and tap the Continue button to proceed.
  4. Select Continue with my account.
    • If you don't have an account, make sure to Create a new account.
  5. We'll email you a single-use code. Enter your code and select Continue.
    • If you have more than one account, pick the account you want to use and then Continue.
  6. Choose chat with us or Have us call you.

Refer to this link for more details about the support hours in each QBDT version: Contact QuickBooks Desktop support.

 

When switching to QBO, you may notice differences in how your books appear. These articles will help you understand how your data will be moved to the online program and what to do after the conversion procedure:

To get acclimated to the features and help you get started in QBO, feel free to utilize our online tutorials and self-help guides.

 

Drop a comment below if you have additional questions about moving your desktop data to QBO. We'll be delighted to respond to them and provide the guidance you need.

 

ahmnoor
Level 1

Quickbook online conversion tool - Plus Plan

Same result, I am trying to migrate QB Desktop US to QB Online Plus Global (Non-US Region), which I think is not supported , the destination has to be QBO US. 

Deity Alpha
Level 6

Quickbook online conversion tool - Plus Plan

@ahmnoor 

You can't convert data to QBO Global version. You need to purchase a 3rd party conversion service. You can contact @Fiat Lux - ASIA for details.

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