Quickbooks freezes when trying to send invoices

Welcome to the QuickBooks Community, @Bradford Landscape Solutions.

I've checked your concern and find out that there is an on-going investigation about QuickBooks Desktop (QBDT) freezes when printing or emailing a transaction. 

As a workaround, you may perform the troubleshooting steps released by Microsoft: KB4567512. Let's make sure that you're able to download the latest windows update. Then, before sending emails or printing invoices, you'll need to reboot your PC after downloading the updates. 

I know that you've already contacted our support team. However, I highly suggest reaching out to them to add you to the list of affected users. Your account will be linked to INV-47379 and you'll be able to receive updates on this issue via email. 

Additionally, I've attached here a helpful article that outlines the instructions to set up Webmail or Outlook when sending invoices or reports in QBDT: Connect your email to QuickBooks Desktop. 

Fill me in if you have other QuickBooks concerns. I'll be around to help you. Take care always. 

May have something to do with the latest Windows 10 update ( 2004)

Try removing your images in the <Company Name> Images folder

If that works make them smaller like 50KB

Had the freezing of QB 2020 desktop every time you go to print, email or save as PDF

Did not matter what printer

Hope this saves someone a day of frustration

I downgraded my company logo as RNR1995 suggested, down to 200kb, and seems to be working now. 

My quickbooks freezes when trying to email. Outlook. dialog box says qb64 out of memory. Help Paid quickbooks 89 dollars to fix it. At 5 pm when shift change he said thats all I know to do. Will call back tommorow which never happened.  Help

Hi there, MJPR2018. I appreciate you for keeping us updated. 

Let me share information about freezing issue when emailing in QuickBooks.

It usually happens when Windows 10 released an update. I recommend downloading the update by going to Updates & Security under Settings in Windows.

However, if running updates didn't solve the issue, follow the steps below:

1. Change the file type of your logo in QuickBooks from JPG to PNG.
2. Edit the form template and uncheck the Use Logo option to remove the logos
3. Uninstall the update in Windows 10.

Take a look at this article for more information about this process: QuickBooks Desktop for Windows freezes when trying to email or print.

If the problem persists, I recommend contacting our Customer Care Team again. Just provide your previous ticket number, one of our support agents can take a look at it and review the notes you have from your previous contact to continue where the last agent left off.

Get in touch with me here should you need additional assistance. I'm always here to lend a hand. Take care.