QuickBooks RDS Server Certificate Revoked

I am having the exact same problem. It started earlier today as well. Hopefully there is a fix. This is very vital to my business.

Critical for me too. I’m freaking out. Also posted on Reddit, Twitter and Facebook. Any other resources /boards that you know about to get an answer?

Have you found a fix for this problem yet? My system did this to me yesterday about the same time as yours and still no fix found on my end

Thank you for reaching out regarding this error message. My best recommendation would be to contact Point of Sale technical support. The team's contact info can be found here:

https://intuit.me/ContactPymts38

They will be able to assist and get you up and running again!

Thanks,

Lucas

This isn't right. I called and they immediately are trying to get me to upgrade my software. There is obviously a common problem that happened yesterday. I imagine there will be many more people that are having this problem but haven't realized it yet. Quickbooks has to fix this for their many customers.

According to support:

"As of now, RDS setup is no longer recommended since it causes disruption on the database. If your main goal is to sync POS and QB, we can set it up so long as the PCs are connected on same network."

They wanted me to upgrade too but v18 is really little difference from v12.  I guess I'm going to install QuickBooks on my POS server and map to my QB data.

this is happening to me also!

Same error occurred to us yesterday too.  Using QB Enterprise 19 and had QB RDS Server setup so our company's internal app could do Sales Orders & Invoicing automatically.  Hopefully a solution will be found soon.

Did they give you instructions? I've been through chat & 3 phone calls- on hold currently-  no solution yet.

We are getting the same issue, only as of today. Our app connects to QB RDS Server for sending billing transactions and now RDS Server gets the 'Revoked Certificate' error when it tries to connect with QB Desktop. Happened with QB 2016 and 2020 both on Windows 10.

Need a solution ASAP as it will break all of our customers reliance on this.

We are running into the same issue. We are having company's internal app posting sales transactions to QB via RDS.

Seems like when RDS tries to access company file, QB is validating the digital signature certificate with its issuer to check if certificate has been revoked. I manually verified if certificate is revoked, seems like certificate is not revoked but CA is giving a generic message of expired certificate.

Here are the detailed steps:

Right click on RDSServer.exe goto the properties and digital signature

I saved the digital signature certificate to a file called intuit.cer

I also saved the issuer's certificate to verisign_ca.crt.

Get OCSP URL from intuit.cer

openssl x509 -in intuit.cer -noout -ocsp_uri
    http://ocsp.verisign.com

Send  request to  OCSP URL:

openssl ocsp -issuer verisign_ca.cer -cert intuit.cer -text -url http://ocsp.verisign.com
OCSP Request Data:
Version: 1 (0x0)
Requestor List:
Certificate ID:
Hash Algorithm: sha1
Issuer Name Hash: 3FC6409FC877C9AFB190E8CEB9F0D459E121E8FC
Issuer Key Hash: 46C669A30E4A141ED54CDA5263173F5E36BC0DE6
Serial Number: 320D643E2BF87E0BECA15DA7EBD1BF32
Request Extensions:
OCSP Nonce:
0410F5F0BDBC73283EC65DF2E426F1C30D7E
Responder Error: unauthorized (6)

Check the explanation of unauthorized (6) response by digicert. As per the following article the certificate is expired not revoked.

https://knowledge.digicert.com/solution/SO22631.html 

I checked the same thing with the digital signature certificate for WB2019ENT and I am getting the same response from the issuer (Symantec).

To me it seems like RDS6 (file version 8.xxxx) has been signed with digital signature certificate from Verisign and Verisign (now Paypal) is not validating OCSP request for some reason.

Someone from Intuit should take this up with Verisign/Paypal to check with them that why they are not validating the OCSP requests.

Good afternoon it seems QBs development resolved the issue.

Please go to the following page to get links for new RDS Setup files.

Problem has resurfaced again today (3 years later).  

Seems we need another rdserver update.

Concerned that with QBPOS end of life this won't get done!

UPDATE: Still unsuccessful.  Getting same error when trying to do this without RDS.  Apparently the certificate on POS itself is revoked. How can I get this fixed???

Hello there, Jim.

I understand you how you feel with the problem resurfacing after three years. It's certainly not ideal to encounter the same issue again.

The fact that QuickBooks Point of Sale (QBPOS) has already reached its end of life adds another layer of concern regarding the availability of essential updates. Yes,another update for the RDServer is necessary at this point. This will help ensure that our systems continue to run smoothly and efficiently.

In case you're encountering a "Web Connector Revoked Certificate" error in your QuickBooks Desktop, please be aware that we are actively investigating this issue. To assist with the resolution process, I suggest reaching out to us via a brief call. This will allow us to gather your company details and include them among the affected users under investigation.

Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.

Feel free to leave a comment if you have any further concerns or additional questions. I'm here to assist at any time. Take care and have a great day.

Thank you for your quick response.  The Web Connector issue has a fix this morning but it did not resolve the problem for me.  I also have attempted to move off RDS and installed QBDT on my POS computer but still get the expired certificate error when attempting to make the Financial Exchange connection.

Any workarounds yet? Ours stopped working as of this morning also!

Hello, any fix or workaround for this yet? Ours stopped working as of this morning! Really need a way to do financial exchanges!

Hello, any updates or fixes for this yet? Need a way to do financial exchanges! Rds stopped working for us this morning!

Sorry for the multiple posts, I didn't think my responses were posting!

We appreciate everyone's sentiments for sharing and letting us know about the experience you've encountered with the Web Connector Application with a revoked certificate, Jim and @StarSupply.

Allow me to chime in and share some information about this. As per checking our history, this QuickBooks error application with a Revoked Certificate is still an ongoing investigation. Please know that our product engineers are already aware of this issue and are implementing measures to provide timely resolution. Also, we recognize the urgency in resolving this as soon as possible and managing QuickBooks tasks when integrating your desktop file with third-party apps.

For now, you'll need to update the QuickBooks to the latest release to fix this error. Here's how:

Update all versions of QuickBooks Desktop to the latest release.

1. Select the your version to download the QBWebConnector.exe. If you have more than one version installed select the download for the latest version
   • QuickBooks 2023 / Enterprise 23
   • QuickBooks 2022 / Enterprise 22 
   • QuickBooks 2021 / Enterprise 21
2. Close all versions of QuickBooks completely.
   • Press CTRL, ALT and Delete on your keyboard at the same time.
   • Select Task Manager.
   • Make sure QBW.exe, QBW32.exe, and QBWebconnector.exe aren't running.
3. Rename the QBWebConnector.exe:
   1. Press Windows + R on your keyboard.
   2. Enter
      • 64 bit Windows - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBWebConnector\.
      • 32 bit Windows - C:\Program Files\Common Files\Intuit\QuickBooks\QBWebConnector\QBWebConnector.exe.
   3. Rename the QBWebConnector.ese to OLD_QBQWebConnector.exe.
4. Go to File and select Open New Window.
5. Open Downloads then copy the QBWebConnector.exe you downloaded in step 2 to the folder you used in step 4.
6. Reopen QuickBooks Desktop and use Web Connector.

If the issue persists, I recommend contacting our Customer Care Team to have your account information added to the list of affected users. This way, you'll receive updates through email notifications regarding the status of the investigation.

Here's how to reach them:

1. Go to the Help menu and click QuickBooks Help.
2. Select Contact Us.
3. Enter the investigation number as the description and click Continue.
4. Log in to your Intuit account, select Continue, then Continue with my account.
5. Enter the single-use code you received in your email and click Continue.
6. Choose between Chat with us or Have us call you.

Moreover, I've included this guide to help you perform some fixes to this recent error: How to fix the error: QuickBooks - Application with Revoked Certificate.

Let me know if you have any questions or concerns in QuickBooks.​ I'm always here ready to help. Have a wonderful day!

I am getting the revoked certificate with QuickBooks File Manaer, not webconnector as this fix states - how to resolved that?