Reset Admin Password Fails

I appreciate all the efforts you've performed to reset your admin password, @Scottman.

I'm here to route you to the best support to help reset your admin password. 

I've checked that there's an investigation about the verification code, but it's already been closed. Since you encounter the same issue, I'd suggest contacting our Customer Support Team. They can verify the information in your account and provide additional steps to fix it.

Here's how:

1. Go to the Help menu once you open QuickBooks.
2. Click QuickBooks Desktop Help or press F1 on your keyboard.
3. Select the Contact us button. 
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

You can check out our support hours to ensure we can assist you on time.

Also, you'd want to make sure that your QuickBooks software is updated to the latest version. This ensures that you always have the latest features and fixes.

In addition, I've included these articles that will guide you in securing your QuickBooks account:

• Reset your password for QuickBooks Desktop for Mac
• Password security for QuickBooks Desktop
•  User and password preferences in QuickBooks Desktop for Mac.

Please click the Reply button below if you have any other questions or concerns. We're more than willing to help. Take good care!