Sales Receipt template issue

I want to ensure you're able to save sales receipts in QuickBooks Online (QBO), @Livermore. 

May I know what specific details are missing from the sales receipts? I appreciate any extra information you can give, and it will help us isolate the issue and provide the best solution.

In the meantime, we can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. 

Let's start accessing your account using a different or private browser. You can use any of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works,  you can switch to the regular browser and clear its cache. It helps to restore the default setup of the browser. 

If private browsing doesn't work, use other supported web engines to get the best and most secure experience with the program.

Moreover, you can use these articles in tracking or handling your sales receipts within the program:

• Create sales receipts in QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Upload your receipts to QuickBooks Online
• Email receipts and bills to QuickBooks Online

Fill me in if you have additional questions about managing sales receipts. I'm always here to help. Take care always. 

On page 1, User A(sales manager account) creates the sales receipt. When it is saved, this is what we end up with. Half the info is missing. It does not save using our default template. Everything was fine before 8-28-23.

On page 2, User B(primary account) takes that same invoice, has to click on our customize sales template(mind you it is already checked as default) to save for all the info to show up properly. However, if User B creates the sales receipt, it will be saved using the template automatically.

Hello there, Livermore. Thanks for getting back to the thread. We appreciate you for sending us further details and screenshots with regard to the sales receipt issue. Allow me to provide information about this matter.

We understand the importance of tracking business transactions effectively within QuickBooks. Please know that experiencing runtime issues isn't what we want you to encounter. 

We've received reports about the missing default sales receipt template in QuickBooks Online. We recommend that you contact our Support Team so that they can add you to the list of affected users. Please know that our engineers are aware of the issue, and it is in the process of being prioritized or investigated. We don't have an exact timeframe for the resolution, but you'll receive updates via email.

To contact support:

1. Sign in to your QuickBooks Online company. 
2. Select Help (?).
3. Click either tab to get started: Assistant or Talk to Human.
4. Search Contact Us,  then Start a chat with a support expert.

Moreover, you can use these articles in tracking or handling your sales receipts within the program:

• Create sales receipts in QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Upload your receipts to QuickBooks Online
• Email receipts and bills to QuickBooks Online

We are rooting for the success of your business endeavors, Livermore. Don't be reluctant to visit us again if you have other QuickBooks-related concerns. The Community space is always available to assist you. Have a wonderful day ahead!

I have exactly the same problem with a sales receipt created by MyWorks for WooCommerce. The PDF of the sales receipt only has the name of the customer and the total amount of the sale. In order for all the information to be displayed on the PDF, I have to manually select the template, which is already shown as having been selected.