When I use Edit/Search F3, the results are intermittent. Sometimes a result is returned, 1/2 the time not.
See screenshot for evidence of a transaction that exists, but the Search returns nothing but the name of the Vendor, NO transaction.
What am I doing wrong?
Thanks
Solved! Go to Solution.
Thank you for reaching out to the Community. It's my priority to help you sort this out, @DS57.
To isolate this case, we need to ensure that you're using the latest version of QuickBooks to prevent any errors.
let's manually update the software to the latest release.
Here's how:
Once the download is finished re-open QuickBooks and make sure to run it as the administrator. You can also set the program for automatic updates. . Here's an article for more detailed information: Update QuickBooks Desktop to the latest release.
Though, if the error still persists you can run Repair QuickBooks Desktop.
Please let me know how it goes by clicking the Reply button. I want to make sure that everything is taken care of. Have a great day!
Thank you for reaching out to the Community. It's my priority to help you sort this out, @DS57.
To isolate this case, we need to ensure that you're using the latest version of QuickBooks to prevent any errors.
let's manually update the software to the latest release.
Here's how:
Once the download is finished re-open QuickBooks and make sure to run it as the administrator. You can also set the program for automatic updates. . Here's an article for more detailed information: Update QuickBooks Desktop to the latest release.
Though, if the error still persists you can run Repair QuickBooks Desktop.
Please let me know how it goes by clicking the Reply button. I want to make sure that everything is taken care of. Have a great day!
The Search function has broke again.
I followed the steps to "let's manually update the software to the latest release" and no joy, again.
The transaction I'm looking for when I enter the Vendor's name, comes up with past transactions, but not the one I see in my register.
Please help!
Hi DS57,
I want to help you fix this. However, the Community has limited access, especially in pulling up an account.
I suggest contacting our Phone Care Support team to check this further and to verify the cause of the issue. They can assist you with their tools and help you modify your account.
Simply press F1, it will route you to Contact us section and choose to Get a callback. I attached a screenshot for your visual reference:
In case you need some information about managing QuickBooks, you can visit this link: Help articles.
I’m always here if you need help. Take care.
Not sure what you mean by, "...especially in pulling up an account." ???
I just want a solution, and don't want to talk to anyone on the phone.
"Search" is a basic tool in EVERY program.
Why is Quickbooks so messed up?
Please show me a solution.
Greetings, @DS57.
What my colleague is trying to say is that our Customer Support Team has the tools to look further into your QuickBooks Desktop account to see what could cause this to occur. However, let's try to run a repair on your account to help resolve the search function issue. Here's how:
Note: Backup your company file before doing the following steps.
Touch base with me after trying these steps. I value you and the success of your business. I'll be on standby.
I am not in Quickbooks Desktop.
I'm running Quickbooks Pro on my Windows 10.
There is no "repair" option in, Settings, Apps and Features, Quickbooks Pro, Uninstall.
I WILL NOT uninstall this program to fix a SEARCH issue.
Please advise on how to fix the poorly designed "Search" function?
Note: It's never worked correctly in the 10 years I've been using Quickbooks.
Thoughts?
DS
Hello there, @DS57.
We'll need to make sure that your computer program meets these system requirements for QuickBooks 2020.
To get started, let's follow these troubleshooting steps to fix installing issues. You'll need to download the QuickBooks Tool Hub file. It fixes issue installation issues.
Firstly, use the QuickBooks Install Diagnostic Tool
Secondly, update Windows. Updates prevent and often fix install errors.
Once done, manually fix windows components. If the QuickBooks Install Tool and the update didn’t fix the error, you can repair specific Windows components yourself.
However, you should only do these troubleshooting steps you’re an IT professional, confident Windows user, or working with the experts from Microsoft support.
Lastly, use a Selective Startup to install QuickBooks Desktop. To get around third-party apps that may block the install, like antivirus and antispyware programs, install QuickBooks while in Selective Startup (Safe Mode).
If you’re still having issues, we recommend reaching out to an IT professional. These errors indicate there may be a general issue with Windows.
Stay in touch if you have other questions about QuickBooks. Have a good one. Take care!
You wrote: >>>We'll need to make sure that your computer program meets these system requirements for QuickBooks 2020.<<<
First of all, I have Quickbooks Desktop Pro 2018, running Windows 10, 3.10 Ghz, 64 bit with 2Gb memory.
2nd: What "Computer Program" are you talking about?
3rd. I'm a Windows expert. Please advise how to fix the "Intermittent" SEARCH function in Quickbooks Desktop Pro 2018.
DS
We'll help you get this issue resolved, @DS57.
We'll have to take a closer look at this to determine why you're unable to see the transactions using the search tool.
In this case, please contact our technical support team. Our representatives can provide additional troubleshooting and can run some diagnosis to identify this unexpected behavior.
Here's how:
Do let us know if you have any further questions.
Is your QuickBooks Desktop search feature not running, Well it doesn’t happen usually But If it’s going on your system, Then visit the article there we have address some basic troubleshooting in order to rid of QuickBooks search not working issue.
Hello
Do you show the last update on the bottom of date range?
There is an option under it that reads Update search information. If you do that then do search again, that should solve the problem. I do run into this very often and just updating the search works.
Good luck
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