Good Luck with support....

Another lousy suggestion. I replaced the acct. with a new one got it activated and -hit Books still will not complete shipping  just out of the blue. Ploy to buy updated version probably!

OMG!

Even the "Let's Talk" doesn't work!!!

HAHAHa Stop please &hit books you are killing me! hahahahah!

What a joke bring back Peach Tree software. hahaha

Has a fix ever been suggested that actually worked. This is so beyond and civil words. Does Intuit have any programmers?

Hi! 

I just had this come up on a call today. Our solution is delete the storage folders for shipping manager, a complete uninstall of every instance of QB and a fresh reinstall of the current version (make sure to match exactly with host computer) and then reset up the Shipping manager.

Heather,

Did you reinstall on every workstation or just on the workstation that uses Shipping Manager?

Thank you,

Maggie

Any update here??  Is this fixable?  Just ran into this today when trying to which over my shipping to UPS.  Currently running Enterprise 15.0 version.

Let's make sure to fix some common errors in QuickBooks, inaatz.

QuickBooks Tool Hub is a collection of tools that helps diagnose and solves any kind of errors and bugs. I recommend getting the most recent version which is (1.6.0.3) to ensure that this works on most errors. You'll want to download and install and run the Fix My Program to fix the issue.

1. Close your QuickBooks.
2. Download our QuickBooks Tool Hub
3. Open the downloaded file (QuickBooksToolHub.exe).
4. Follow the on-screen prompts to install.
5. When the installation finishes, open the tool hub on your Windows desktop.
6. Select Program Problems.
7. Click Quick Fix my Program.
8. Start QuickBooks Desktop and open your data file.

To give your more information about the steps, consider this article for your reference: Fix Common Problems And Errors With The QuickBooks Desktop Tool Hub.

After you've fixed the error, you can check out these available resources that you can browse if you want additional information: QuickBooks Desktop Help Articles.

Drop a reply below if you have any questions about QuickBooks or if you're still getting an error.

I tried this and it did not fix the problem.

It is very clear the problem comes from the UPS server, because ship FedEx does not have this error. Both UPS and FedEx used to work the same way, now only FedEx works. I just do not know who to contact at UPS to fix this problem.

I appreciate your efforts in trying the QuickBooks Tool Hub a shot, @dfjiang. I have two more suggestions to help you resolve the error message.

Apart from the Tool Hub, ensure your QuickBooks Desktop is up to date. This ensures that your software is up to date and that you can use the product without trouble. If the issue persists after updating, you can use the Repair tool. This is also an effective method for fixing any program-related errors in QuickBooks (such as the Shipping Manager error message). You can follow the steps outlined by jamespaul.

If the problem persists, I recommend contacting our QuickBooks support rather than UPS support. They can dig deeper into the issue and determine what's causing the issue.

Here's how: 

1. Open QuickBooks and click F1.
2. Click Contact Us and give a brief description of your issue.
3. Select Let's talk and choose a way to connect with us.

Please call our support during business hours so that we can address your issue as soon as possible.

I'm also adding articles with detailed information on how the Shipping Manager can help process shipments and labels:

• Intuit QuickBooks Shipping Manager
• Set up and use QuickBooks Shipping Manager

If you have any other questions, please let me know by adding a comment below. I'm more than happy to help. Keep safe.