Star TSP100 FurturPrint keeps failing

I appreciate the troubleshooting steps you've performed to resolve the issue, ccoleman. Let's get this working for you.

Before installing and using QuickBooks Point of Sale 19.0, it is important to know the necessary system requirements. This will ensure that QuickBooks is compatible with your printer and will help avoid problems when you start using the program.

Once you're done checking, you can follow the steps below to set up and configure the printer with QuickBooks. Here's how:

1. Go to the File menu, then select Hardware Setup Wizard.
2. Select Receipt Printer, then select A new 40-column receipt printer and Next.
3. From the Select the model drop-down, select Star TSP 143IIIU Sales Receipt Printer (USB) then Next.
4. Tap Test Print Receipt, then select Print Test Page.
5. If the test print looks good, select Test Successful.

You can read through this article for more details: Set up a Star TSP100 receipt printer for QuickBooks Desktop Point of Sale. This will provide you other steps you need to take if the print test failed.

However. if the issue persists, I'd suggest waiting for the follow-up call back. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

Additionally, you might find this write-up interesting: Install and Setup supported hardware for QuickBooks Point of Sale. It contains lists of compatible scanners, printers, other hardware needed to run your business.

Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.

Hi Rose-A,

Thanks for the reply, but I have followed those steps already. I'll wait for the follow-up to see if they can suggest anything else.