Bill in the "Pay Bills" window needs to be deleted

Hi roxy5,

I do appreciate your time in reviewing your vendor transactions to get rid of the bill you wanted to delete.

Have you tried using the Find window to look for the specific bill? Just take note of the amount and vendor's name of the bill. Then, follow these steps.

1. On your keyboard, press Ctrl + F.
2. In the Find window, go to the Simple tab.
3. Select Bill as the Transaction Type and then enter the vendor and amount.
4. Click Find to see the search result.

If you're unable to see the bill, you can Verify and Rebuild Data your company file to fix common issues such as discrepancies on bills and transactions that are missing from the list.

For future reference, you can use these articles in handling vendor transactions: 

• Pay bills in QuickBooks Desktop
• Customize reports in QuickBooks Desktop

Please keep me posted on how this works so I can help you sort things out. Take care and keep safe!

Catherine - Thanks for your reply. I didn't use the Ctrl+F previously, but I can see that being very useful. I did use your suggested method for this bill I'm trying to locate and delete. Unfortunately, I tried several different ways to look up my "bill" and none of the options produced results. For example, I know from what I see in "Pay Bills" that the bill was dated 12/7/2020 and it was for $110.53, and I also know the vendor name (which I won't mention here). Nothing is found no matter which combination of info I enter. I think this is the heart of the problem and why it doesn't appear under the Vendor either. I've used QB Desktop since 2009 and have never had anything so strange happen.  Any other suggestions for me?

Thanks for getting back to us, roxy5.

We appreciate you trying to resolve the issue on your end.

The reason why you can't find the bill is due to data damage. We can perform some steps to verify this issue.

I recommend running the Verify Rebuild tool. This scans your company file for data damage and fixes them right away. Let me guide you through the steps:

To Verify data

1. Choose Window then Close All.
2. Verify Data. Choose File then Utilities. Select Verify Data.If you see:
   • "QuickBooks detected no problems with your data," no further action is needed.
   • A specific error message, there may already be an article for it. 
   • "Your data has lost integrity," indicates there is data damage in the file.  Continue to the steps below to Rebuild Data to correct the problem.

 To Rebuild data

1. Select File, Utilities then Rebuild Data.
2. You will receive a warning message to backup your company file, press OK.A rebuild requires a company file backup beforehand because in rare cases the process may need to delete transactions or list entries to fix the file.  
   1. Select where you want to save your backup, then select OK at the bottom of the QuickBooks Desktop Backup window.
   2. The Rebuild Data utility starts as soon as the backup is finished.
   3. Choose OK when you get the message "Rebuild has completed".

For more details, check out this link: Fix data damage on your QuickBooks Desktop.

You can also see thses article for more information:

• Fix damaged transactions in QuickBooks Desktop

• Fix company file and network issues with QuickBooks File Doctor

If the issue still persists you can contact support and we'll help you repair the file.

I'll be around in case you need further assistance. Place a comment below, and I'll be sure to get back to you. 

We have the same problem - the Pay Bills screen is showing a bill that is not appearing in a register or under the vendor - in fact is like a phantom bill that just appears on the pay screen. I attempted to check data integrity and quickbooks said there were no data integrity issues detected. What are some additional steps we could take?

Let's perform some troubleshooting steps to get this sorted out, court4.

I appreciate you for performing some steps to get this issue resolved. I've checked her on our records and there's no reported case about this one. Aside from running the Rebuild Data tool, we can try opening another company file (if you have one) to check if you're having a problem with only one file and not the program itself. Let me show you how:

1. In your QuickBooks, go to the File menu at the top left.
2. Choose Close Company.
3. In the No Company Open window, click the drop-down arrow in the Open a sample file icon.
4. Choose another company file with an invoice template and click on it.

If the bill is showing in the register as reflected in the Pay Bills screen, it's possible there's damaged data on the company file you're working with. We can use the QuickBooks File Doctor to fix your company file. Before diving, ensure to create a backup of your company file first. This way, we can restore your data if you ever run into problems.

If the same thing happens, let's repair your software to fix any damaged components causing odd behavior when using QuickBooks. Just restart your computer first to close the programs that may affect the repair. When you're ready, here's how to repair the software:

1. Open the Windows Start menu, then select Control Panel.
2. Choose Programs and Features then Uninstall a Program.
3. Select QuickBooks from the list, then click Uninstall/Change.
4. Hit Continue or Next.
5. Select Repair, then click Next.
6. Once it's done, select Finish. Please know that you may have to restart your computer to complete the repair.
7. Update your QuickBooks to the latest release to get the latest security update.

If the problem persists, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

Feel free to visit our Expenses and vendors page for more insight about managing your contractor's transactions.

I want to make sure everything is taken care of for you, please let me know how it goes or if you have any other issues or concerns. Just leave a comment below and I'll get back to you. You have a good one.