I am using the QB ACH payment with invoicing. A client paid me through the system, the amount went into my account but did not get matched as paid with the invoice?

I'll help you figure out why this payment didn't auto-match in the system, Vella. We'll get to the bottom of it and provide a resolution to help you focus on your business.

In QuickBooks Online Payments, enabling the Automatic Matching option is crucial for automatically matching invoice payments. Let's check if this option is enabled.

Here's how:

1. Go to the Transactions menu and choose Bank Transactions.
2. Select the Categorized tab, then hit the Gear icon on the left.
3. Tick the Automatic matching button to turn it on.

Refer to the screenshot below for reference:

Furthermore, please note that the system can't automatically match all payment transactions. This occurs when your bank fails to provide a unique identifier, there are discrepancies in the payment details, or the transaction lacks sufficient information.

In such cases, I recommend manually matching this invoice payment to ensure accurate recording in your QuickBooks account.

For more detailed information, please check out this article: Automatically Matching QuickBooks Online Product Transactions.

Moreover, I'd like to share these resources to help you balance your accounts and personalize your sales entries in QBO:

• Reconcile an account in QBO
• Customize invoices, estimates, and sales receipts in QBO

To further enhance your experience with QBO, consider exploring QuickBooks Live Expert Assisted. This innovative service connects you with QuickBooks-certified experts who provide personalized guidance tailored to your needs, particularly in managing payment transactions.

You can always rely on us for prompt support in this forum. We encourage you to utilize the Reply button below if you have further questions or have any other inquiries handling your payments.