Nothing prints on vendor check stub (voucher checks)

I've got steps to help you print vendor checks in QuickBooks, @DRAccounting.

Let's perform some troubleshooting steps to determine if this is a browser issue. To start, let's run your client's QBO account in private mode. The following are the shortcut keys they can use:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once signed in, let them print the check again. If this works, advise them to clear the cache of their regular browser to get a clean slate. They can also use other supported browsers if private mode browsing doesn’t work.

If the same thing happens, let's test the sequence for PDF printing issues. Here's how:

1. Look for a PDF document saved to your hard drive, open it from within Acrobat/Reader from the File menu, and test to be sure you can print it.
2. If you cannot print it and you have not yet updated or repaired Adobe, update the program. 
3. If you have already updated and repaired Adobe, complete Part 2 and 3 of this article: Test sequence for PDF printing issues. 

Here's the article that will provide more info about the process: Fix QuickBooks Online printing issues on browsers for Windows.

Also, when printing checks in QBO, it will only show the vendor's name with the total bill amount. 

Then, accessing a vendor report in QBO to view all money you paid is a breeze. For the detailed guide, visit this page: Run a report with vendor totals. 

Let me know how this goes and leave a reply below. I'll be around if you need help printing checks in QBO. Have a good one.

Thank you for the reply @DivinaMercy_N 

Your info summarizes what I had found. However, I am still hoping for a 'better' answer, if there is one. Unfortunately, if this is the ONLY answer, the client probably does not have the patience to do all the testing required to figure this out. Therefore it will require me going to their construction office to figure it out myself. I'm happy to do so, but obviously that's a more expensive solution to the client.

Regarding your statement:

Also, when printing checks in QBO, it will only show the vendor's name with the total bill amount. 

That is not what other QBO articles indicate. Specifically, the following article shows how to use the 'reference number' or "Bill no" field to print the number from the bill (vendor's invoice) on the check stub. That same info is referenced in other QBO documentation as well. I only listed one article here:

  When the memo field will and will not print (intuit.com)

So I ask again, what is supposed to print on the vendor check stubs for voucher style checks? Any users out there that can let me know?

I appreciate you for getting back to us, DRAccounting.

First off, let your client configure their printing setup. It is to determine what causes the system to print a blank check.

Let them make sure that their printer and the checks are compatible. Then, try printing a sample check.

If the same thing happens, let them contact our Phone Support agents to have this investigated. 

Lastly, let your clients use the pre-printed checks. This way, the memo will be included when printing the checks.

I've added this article for more information: Print a check in QuickBooks Online.

I'll be around if there's anything that I can help. Keep safe!

Thank you for the reply @Adrian_A 

You said:

"First off, let your client configure their printing setup. It is to determine what causes the system to print a blank check.

Let them make sure that their printer and the checks are compatible. Then, try printing a sample check."

My first point, in more detail here, that I stated previously, is the client, who is already working 12-14 hours per day in his trade, does not have the patience nor time to 'test' his settings. He's not even in his office during the QB phone support times!  He pays me to do that. Which I will do, but it's rather ridiculous that to get the check stub correct will cost him money.

My second point is, the check IS printing correctly.  The STUB has nothing on it!  Please read the original post!

Lastly, is there ANYBODY that can tell me what is supposed to be on the QBO check stub for vendor checks?  QuickBooks has differing info depending on who has said it.  Please... ANYBODY?

UPDATE...

A very helpful gentleman at QB support walked me through several processes and we were able to produce a correct check stub!  Still not sure what the problem is at the client location, and it will require me being there in person to correct, but the question is answered.  

And for those of you wondering... or wandering... here are the items included on the vendor check stub:

Date of check, Name of vendor, Date of Bill, Type (Bill), Reference (Bill no.), Original Amount, Balance Due, Payment, Check Amount, Bank name (not sure from where tho), and a grand total.

@DRAccounting I feel your frustration -- but though your post is marked "solved", I'm not seeing the solution except for the troubleshooting of the printer.  Is there a link I'm not seeing?

Hi @Stergynski 

There's no solution link. With the help of QB support I produced a good check stub on my system (not the client's). To reiterate, I was able to produce a duplicate check and stub (on blank paper) on my system, and that check stub showed everything it should.

Unfortunately, I still have not been to the client site to correct the issue (client has not had time), so I can't tell you anything further. Here is what I suspect tho. Even though my client said his Adobe Reader was up to date when I first asked him at the beginning of all this, I suspect it is not after talking with QB support. I believe he lags behind in updating Windows 10, so it is very possible that he has not updated Adobe Reader either.  In fact, when he and I first talked about this, he was not absolutely sure what Adobe Reader was, but once I explained, he said it was updated. We'll see, whenever I am able to be there.

I'm sorry I can't offer more. I suspect the issue lies with Adobe Reader, but I'm not positive. The good news is when the check stub does print, it is full of info!

When you go to print checks, make sure "voucher" is selected in the print screen under check style.  You have a choice of voucher, standard and wallet. 

I had the same problem and the standard check style was selected instead of voucher.

Hope this helps!

Nope, didn't have anything to do with that.  That might be an issue for some, not in this situation.

Nope, the check choice didn't have anything to do with it.  Might be an issue for someone else reading this, but the choice of check type was not the issue.  

I had the same problem in 2019 and it has just started again now.  It took them months to fix it in 2019.  I was never notified it was fixed, just one day it started working.  I was told then that it happened after an update.  I am very upset as it creates a lot of extra unnecessary work.  

Thanks for bringing this up in the QuickBooks Community, @Sambuca08.

QuickBooks always strive to provide the best customer experience to our QuickBooks users. I'd also feel the same if I were in the same situation. Having said that, let me share with you some steps that can fix the printing issue.

To start let's access your account in a private window. Sometimes too much cache files can cause unexpected behavior with the product. Doing this will help us determine if the error is cache-related. 

Here are the following shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once signed in,  print the check again. If this works, clear the cache in your regular browser to get a clean slate. Or else, use another supported browser if private mode browsing doesn’t work.

If you're still getting the same result, run a test sequence for PDF printing issues. Here's how:

1. Look for a PDF document saved to your hard drive, open it from within Acrobat/Reader from the File menu, and test to be sure you can print it.
2. If you cannot print it and you have not yet updated or repaired Adobe, update the program. 
3. If you have already updated and repaired Adobe, complete Part 2 and 3 of this article: Test sequence for PDF printing issues. 

Here's the article that will provide more info about the process: Fix QuickBooks Online printing issues on browsers for Windows.

Please also take note that printing checks in QuickBooks Online (QBO) will only show the vendor's name with the total bill amount. 

Additionally, you can run a report with vendor totals in QuickBooks. This will provide you the data on all money you've paid to a vendor for the year.

Let me know how this goes and by leaving a comment down below. I'll be around if you need further help. Keep safe.