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DRAccounting
Level 3

Nothing prints on vendor check stub (voucher checks)

Have a new QBO Plus client and when they print vendor checks, nothing, absolutely nothing, prints on either of the 2 stub portions of the voucher checks.  Any ideas?

 

I have not physically been at their site when they print checks.  They have told me how they do it... Enter Bill and then use either Check or Pay bills to create the check.  My research shows it could be a Adobe problem, but client says their Adobe is current.  Any suggestions? 

 

Also, exactly what is supposed to be printing on the check stub for voucher-style checks?  I believe the vendor name, date, description, bill number, and amount are supposed to be listed.  Is that correct?

Solved
Best answer March 09, 2021

Best Answers
DRAccounting
Level 3

Nothing prints on vendor check stub (voucher checks)

The client finally had time for me to meet him at his office. So here's the solution to my original question...

 

I said in my original post, "My research shows it could be a Adobe problem, but client says their Adobe is current."  The client's Adobe WAS NOT current. In fact, Adobe Reader did not even exist on the client's computer! The client had confused the ability to open PDF docs in Edge, and thought he was using Adobe Reader.

 

Therefore, the solution, as my research showed and QB Support said, is to make sure Adobe Reader is installed and updated on the computer processing the checks and check stubs.

View solution in original post

11 Comments
DivinaMercy_N
QuickBooks Team

Nothing prints on vendor check stub (voucher checks)

I've got steps to help you print vendor checks in QuickBooks, @DRAccounting.

 

Let's perform some troubleshooting steps to determine if this is a browser issue. To start, let's run your client's QBO account in private mode. The following are the shortcut keys they can use:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once signed in, let them print the check again. If this works, advise them to clear the cache of their regular browser to get a clean slate. They can also use other supported browsers if private mode browsing doesn’t work.

 

If the same thing happens, let's test the sequence for PDF printing issues. Here's how:

  1. Look for a PDF document saved to your hard drive, open it from within Acrobat/Reader from the File menu, and test to be sure you can print it.
  2. If you cannot print it and you have not yet updated or repaired Adobe, update the program
  3. If you have already updated and repaired Adobe, complete Part 2 and 3 of this article: Test sequence for PDF printing issues. 

 

Here's the article that will provide more info about the process: Fix QuickBooks Online printing issues on browsers for Windows.

 

Also, when printing checks in QBO, it will only show the vendor's name with the total bill amount. 

 

Then, accessing a vendor report in QBO to view all money you paid is a breeze. For the detailed guide, visit this page: Run a report with vendor totals

 

Let me know how this goes and leave a reply below. I'll be around if you need help printing checks in QBO. Have a good one.

DRAccounting
Level 3

Nothing prints on vendor check stub (voucher checks)

Thank you for the reply @DivinaMercy_N 

 

Your info summarizes what I had found. However, I am still hoping for a 'better' answer, if there is one. Unfortunately, if this is the ONLY answer, the client probably does not have the patience to do all the testing required to figure this out. Therefore it will require me going to their construction office to figure it out myself. I'm happy to do so, but obviously that's a more expensive solution to the client.

 

Regarding your statement:

Also, when printing checks in QBO, it will only show the vendor's name with the total bill amount. 

That is not what other QBO articles indicate. Specifically, the following article shows how to use the 'reference number' or "Bill no" field to print the number from the bill (vendor's invoice) on the check stub. That same info is referenced in other QBO documentation as well. I only listed one article here:

  When the memo field will and will not print (intuit.com)

 

So I ask again, what is supposed to print on the vendor check stubs for voucher style checks? Any users out there that can let me know?

Adrian_A
Moderator

Nothing prints on vendor check stub (voucher checks)

I appreciate you for getting back to us, DRAccounting.

 

First off, let your client configure their printing setup. It is to determine what causes the system to print a blank check.

 

Let them make sure that their printer and the checks are compatible. Then, try printing a sample check.

 

If the same thing happens, let them contact our Phone Support agents to have this investigated. 

 

Lastly, let your clients use the pre-printed checks. This way, the memo will be included when printing the checks.

 

I've added this article for more information: Print a check in QuickBooks Online.

 

I'll be around if there's anything that I can help. Keep safe!

DRAccounting
Level 3

Nothing prints on vendor check stub (voucher checks)

Thank you for the reply @Adrian_A 

 

You said:

"First off, let your client configure their printing setup. It is to determine what causes the system to print a blank check.

Let them make sure that their printer and the checks are compatible. Then, try printing a sample check."

 

My first point, in more detail here, that I stated previously, is the client, who is already working 12-14 hours per day in his trade, does not have the patience nor time to 'test' his settings. He's not even in his office during the QB phone support times!  He pays me to do that. Which I will do, but it's rather ridiculous that to get the check stub correct will cost him money.

 

My second point is, the check IS printing correctly.  The STUB has nothing on it!  Please read the original post!

 

Lastly, is there ANYBODY that can tell me what is supposed to be on the QBO check stub for vendor checks?  QuickBooks has differing info depending on who has said it.  Please... ANYBODY?

DRAccounting
Level 3

Nothing prints on vendor check stub (voucher checks)

UPDATE...

A very helpful gentleman at QB support walked me through several processes and we were able to produce a correct check stub!  Still not sure what the problem is at the client location, and it will require me being there in person to correct, but the question is answered.  

 

And for those of you wondering... or wandering... here are the items included on the vendor check stub:

Date of check, Name of vendor, Date of Bill, Type (Bill), Reference (Bill no.), Original Amount, Balance Due, Payment, Check Amount, Bank name (not sure from where tho), and a grand total.

Stergynski
Level 1

Nothing prints on vendor check stub (voucher checks)

@DRAccounting I feel your frustration -- but though your post is marked "solved", I'm not seeing the solution except for the troubleshooting of the printer.  Is there a link I'm not seeing?

DRAccounting
Level 3

Nothing prints on vendor check stub (voucher checks)

Hi @Stergynski 

 

There's no solution link. With the help of QB support I produced a good check stub on my system (not the client's). To reiterate, I was able to produce a duplicate check and stub (on blank paper) on my system, and that check stub showed everything it should.

 

Unfortunately, I still have not been to the client site to correct the issue (client has not had time), so I can't tell you anything further. Here is what I suspect tho. Even though my client said his Adobe Reader was up to date when I first asked him at the beginning of all this, I suspect it is not after talking with QB support. I believe he lags behind in updating Windows 10, so it is very possible that he has not updated Adobe Reader either.  In fact, when he and I first talked about this, he was not absolutely sure what Adobe Reader was, but once I explained, he said it was updated. We'll see, whenever I am able to be there.

 

I'm sorry I can't offer more. I suspect the issue lies with Adobe Reader, but I'm not positive. The good news is when the check stub does print, it is full of info!

DRAccounting
Level 3

Nothing prints on vendor check stub (voucher checks)

The client finally had time for me to meet him at his office. So here's the solution to my original question...

 

I said in my original post, "My research shows it could be a Adobe problem, but client says their Adobe is current."  The client's Adobe WAS NOT current. In fact, Adobe Reader did not even exist on the client's computer! The client had confused the ability to open PDF docs in Edge, and thought he was using Adobe Reader.

 

Therefore, the solution, as my research showed and QB Support said, is to make sure Adobe Reader is installed and updated on the computer processing the checks and check stubs.

View solution in original post

EMI
Level 1

Nothing prints on vendor check stub (voucher checks)

When you go to print checks, make sure "voucher" is selected in the print screen under check style.  You have a choice of voucher, standard and wallet. 

 

I had the same problem and the standard check style was selected instead of voucher.

 

Hope this helps!

 

 

DRAccounting
Level 3

Nothing prints on vendor check stub (voucher checks)

Nope, didn't have anything to do with that.  That might be an issue for some, not in this situation.

DRAccounting
Level 3

Nothing prints on vendor check stub (voucher checks)

Nope, the check choice didn't have anything to do with it.  Might be an issue for someone else reading this, but the choice of check type was not the issue.  

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