United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Amy Slater
Level 1
posted
‎September 07, 2023 10:37 AM
last updated ‎September 07, 2023 10:37 AM

Quickbooks Merchant Center canceled me and will not release the funds to me its been over a year!!!!

I can not believe this answer I received after over 3 1/2 hours working with this awesome customer service rep that helped me to the best of his abilities and didn't really know what more I could do....I attached the email.
I was originally told by the "President" of the Intuit's office that my funds would be released after 270 days to confirm there were no back charges. It was August 2022. It has been over 380 days so I called to retrieve the money taken out of my clients accounts and held due to the Merchant Center shutting me down with no warning or reason. Now I am being told that The transaction in question related to the funds are on hold and being reviewed as of 11/22/22 by our sponsor bank Chase and I will be notified when they are able to be released. No ETA nor any timeframe. How is this legal? I do not owe Chase Bank any money!!!!
Has anyone had this problem and will an Attorney even help against these big companies?

Reply Join the conversation
1 Comment 1
FateCandylaneT
QuickBooks Team
QuickBooks Team
‎September 07, 2023 12:53 PM

Quickbooks Merchant Center canceled me and will not release the funds to me its been over a year!!!!

We recognize your sentiments and the time you've taken to receive timely updates on your funds, Amy. 

 

As of this moment, we're unable to provide a specific timeframe for these funds here in the Community Space. Since this is a public forum and sensitive information about your account is best handled with our payments support team, we recommend contacting one of our expert representatives again to have your account reviewed and further conduct an investigation of these long-time-interval holds of your funds. We understand the urgency of getting this sorted out and we aim to help this issue get resolved as soon as possible.

 

Allow me to guide you on how to reach them: 

 

  1. Go to this link: Contact Us.
  2. Enter the necessary information and a description of your concern.
  3. Then, click Start Chat.

 

Furthermore, I'm adding these references to help you review when payments are deposited:

 

 

We'll keep this thread open for any added queries when handling payments in your account. Please don't hesitate to leave a reply in the comments below. Keep safe.

Reply Join the conversation
Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.
Featured
How Having a Business Bank Account Can Help Your Business Grow
(view in My Videos) Resources: How Can A Business Bank Account Help Your Sm...
Read more
Productivity Boosts: Using Keyboard Shortcuts in Quickbooks Online
Did you know that you can navigate QuickBooks Online faster using keyboard ...
Read more
Top 5 Questions- Invoicing
Happy August QuickBooks Community! Do you have questions concerning invoice...
Read more

Need to get in touch?

Contact us